Save energy, automate and control your home appliance with the Wyze Smart Plug in-house or remotely. Wyze Smart Plugs offers you effortless control and monitoring.
Despite all, you may encounter some challenges while using, like your Wyze Smart Plug Not connecting or having issues setting up the plug. If you’re here, you may already have an issue with your Wyze Smart Plug.
In the paragraphs that’ll follow, you’ll find troubleshooting tips and set up guides to help you fix and connect your smart plug.
Let’s head right into it!
How to Connect Wyze Smart Plug to Wyze App
Here’s how to quickly set up and connect your Wyze Smart Plug to the Wyze app;
Step 1: Download and install the Wyze app from your app store
Step 2: Register an account. If you don’t have a Wyze account, then log in with your account details.
Step 3: Insert your Wyze Smart Plug into an account and ensure it has power
Step 4: The status light should flash blue, showing it is ready for pairing. If not, press and hold the power button until the status light blinks blue.
Step 5: Open the Wyze app and tap on the three dotted lines on the homepage
Step 6: Select ‘Add a Product’ and then choose ‘Wyze Smart Plug’
Step 7: Follow the in-app instructions to complete the connection and setup process
If you have the 2021 version of the Wyze Smart Plug, follow the instructions below to set up;
Step 1: In the Wyze app, tap Home, then tap the + sign and select add device
Step 2: Tap Power & Lighting and select Wyze Plug
Step 3: Enable Bluetooth on your mobile device
Step 4: put your smart plug into power and ensure the status light is blinking blue
Step 5: Tap next on the Wyze app and the app will search for your smart plug
Once the plug is found and set up, select your network and enter your network password. Tap Next to complete the connection process.
How to Fix Wyze Smart Plug Not Connecting to Wyze App
If you had issues connecting your smart plug to the Wyze app, the tips below should help you troubleshoot the problem;
- Restart the Wyze app and try connecting your smart plug again. If it doesn’t work, clear the app’s cache and data, then try the connection process again following the steps outlined above.
- Ensure your Wyze Smart Plug is ready to pair, and confirm that the status light is blinking blue before trying to connect to the Wyze app. If the status light is not blinking, press and hold the power button until it t starts to rapidly blink blue.
- If you have the 2021 version of the smart plug, ensure that Bluetooth is turned on during the connection process. Also, ensure your phone is close to the smart plug during the connection process.
- Reset your smart plug and try reconnecting again. To reset your Wyze Smart Plug, press and hold the on/off button for about 5 seconds, then wait for the status light to blink.
If you still have issues after trying the tips above, send the Wyze customer support for assistance.
How to Connect Wyze Smart Plug to Wi-Fi
To connect your smart plug to Wi-Fi, follow the steps below, though steps may vary depending on the version of the smart plug you have.
Step 1: Put your Wyze Plug into power and ensure the status light on the plug blinks blue, showing it’s in pairing mode.
Step 2: Select your Wi-Fi network or router and enter your Wi-Fi password, then tap next.
Step 3: Choose your Wyze Plug’s Wi-Fi and tap Connect.
Step 4: Go back to the Wyze app and the plug should finish connecting automatically.
Step 5: The status light will stop blinking after it’s finished, and the app will ask you to rename the device. Give your Wyze Plug a name, then tap Finish.
How to Fix Wyze Smart Plug Not Connecting to Wi-Fi
If you had issues connecting to Wi-Fi, try the troubleshooting tips below;
- Check and ensure that your plug has a power supply. If your plug is controlled by a switch, verify that the switch is on the ‘on’ position and that your plug is receiving power supply. If you’re not sure, move your smart plug to another outlet.
- Power cycle your smart plug by turning it off for a while before turning it back on and then try reconnecting back to Wi-Fi.
- Ensure that Wyze is granted all permissions during setup and connection. make sure the Location Services permission is allowed in your settings and also ensure you accept any pop-up from the Wyze app during the connection process.
- Ensure that you’re connecting to the right router or Wi-Fi network. Your smart plug and app should connect to the same Wi-Fi network. Also, make sure you entered the correct Wi-Fi password.
- Move your smart plug closer to your router, then restart your router and try reconnecting again. Ensure that you’re connecting to the 2.4GHz network band if you have a dual-band router.
- Reset your smart plug by pressing and holding the power button for 5 seconds until the status light blinks rapidly, then try the reconnection process again.
If you still have issues, contact Wyze customer support for further assistance or download the Wyze third-party network diagnosing tool “RouteThis” to do a self-service troubleshooting of your network.
How to Connect Wyze Smart Plug to Alexa
The steps below will help you connect your smart plug to Alexa;
Step 1: Download the Amazon Alexa app from the Android or iOS app store
Step 2: Sign in to your Amazon account or create a new account if you don’t have an account
Step 3: Tap More and then Select “Skills and Games”
Step 4: Search for “Wyze” and select it from the search result, then tap “Enable to Use”.
Step 5: Sign in with your Wyze account details and finish setting up your Wyze skill
Step 6: Find and select “Discover devices” and Alexa should find and add up your smart plug
How to Fix Wyze Smart Plug Not Connecting to Alexa
Here’s how to troubleshoot Wyze smart plug not connecting to Alexa;
- The Wyze skill on Alexa works with all plugs or gadgets connected that are connected to a Wyze account. So ensure you’ve successfully connected your smart plug to the Wyze app. Go over the steps to connect your smart plug with the Wyze app above if you’re not sure.
- Check if your smart plug is listed on the Wyze app. If you can’t find your smart plug, go over the connection process listed above to connect your smart plug to the Wyze app before trying to reconnect back to Alexa.
- Unlink and then re-link your Wyze app from the Alexa app. To do this, go to skills and games, then find Wyze and tap on it then select delete. Now, re-enable skills and see if this fixes the problem.
If you still need help and none of the tips above worked for you, contact Wyze customer support for help.
How to Connect Wyze Smart Plug to Google Home Assistant
Connecting your smart plug to the Google Home Assistant allows you to control the smart plug across all Google voice-activated speakers like Google Home Mini. The steps below will show you how to connect to Google Home Assistant;
Step 1: Connect your smart plug to the Wyze app. Refer to the steps above on how to connect your smart plug to the Wyze app.
Step 2: Download the Google Home App, create an account, and log in
Step 3: Open the app and tap “Add” then select “Set up device”
Step 4: Next, Select Works with Google
Step 5: Search and find the Wyze Home and then sign in with your Wyze account details
Google Home Assistant will find and sync all devices, including your smart plug associated with your Wyze account.
How to Fix Wyze Smart Plug Not Connecting to Google Home Assistant
If you have issues connecting your smart plug to Google Home Assistant, the tips below should help you fix the problem;
- Check and ensure that you logged in to the Alexa app with your correct Wyze account details. The same account that was linked to the Google Home
- Ensure that you have the latest firmware update for your smart plug. On the Wyze app, go to account settings, then select the firmware upgrade. If your device needs an upgrade, you’ll find it there and you can upgrade directly from the app.
- Ensure that your smart plug is still connected to Wi-Fi during the connection process. Next, unlink Wyze Home by going to the Google Home app, then select Wyze devices, then settings, and unlink Wyze Home.
- As a last resort, reset your Wyze smart plug, then go over the connection process to the Wyze app and then try reconnecting back with the Google Home Assistant.
How to Connect Wyze Smart Plug to IFTTT
To connect your smart plug to IFTTT to allow you to control your smart plugs with tiny programs called applets, follow the steps below;
Step 1: Go to the official site of IFTTT to download the app or search for IFTTT on your phone’s app store to download.
Step 2: Create an account and then sign in
Step 3: Search for Wyze and then select the Wyze icon from the search result
Step 4: Sign in with your Wyze account details
Step 5: Create Applets to control your Wyze Smart Plug
How to Fix Wyze Smart Plug Not Connecting to IFTTT
If you had trouble connecting to IFTTT, follow the tips below to troubleshoot;
- Ensure Wi-Fi is turned on during the connection process. You do not need to be connected to Wi-Fi but ensure it is enabled.
- Turn on location services and grant IFTTT permission to run in the background
- Refresh your connection to Wyze on IFTTT, disconnect Wyze from the IFTTT list, and connect it back to IFTTT.
- If you recently changed your Wyze account password, ensure to refresh your connection to Wyze on the IFTTT app.
If the issue persists, contact Wyze support for further assistance.
Wyze Plug Not Showing Up in WiFi
If your Wyze Plug is not showing up in your WiFi network, it may be because of one of the following reasons:
- Your Wyze Plug is too far from your router, or some obstacles interfere with the WiFi signal. Move your Wyze Plug closer to your router or remove any obstacles that may block the WiFi signal.
- Your Wyze Plug is not in pairing mode or has already been paired with another device. Make sure your Wyze Plug is in pairing mode by pressing and holding the button on the side for 5 seconds until it blinks blue rapidly.
- Your WiFi network is not compatible with Wyze Plug, which only supports the 2.4 GHz band and WPA/WPA2 encryption. Check your WiFi settings and make sure you are using a 2.4 GHz band and WPA/WPA2 encryption. You may need to change your router settings or use a different network if necessary. Then, restart your router and your smartphone and try to pair your Wyze Plug again.
Wyze Plug Offline
If your Wyze Plug is offline, it means that it cannot communicate with the Wyze app or the cloud server. This may happen due to one of the following reasons:
- Your Wyze Plug has lost power or has been unplugged from the outlet.
- Your WiFi network is unstable or has been disconnected.
- Your Wyze app is outdated or has been logged out of your account.
To fix this issue, you can try the following steps:
- Check if your Wyze Plug has power and is plugged into a working outlet. If not, plug it back in and wait for it to reconnect.
- Check if your WiFi network is working properly and has a strong signal. If not, troubleshoot your router or contact your internet service provider for assistance.
- Check if your Wyze app is up to date and you are logged in to your account. If not, update your app or login again.
Wyze Smart Plug Keeps Going Offline
If your Wyze Smart Plug keeps going offline frequently, it may be because of one of the following reasons:
- Your WiFi network is congested or has interference from other devices. Reduce the number of devices connected to your WiFi network or change the channel or frequency of your router to avoid interference.
- Your router is overloaded or has a low bandwidth limit. To fix this, upgrade your router or increase your bandwidth limit.
- Your Wyze Smart Plug firmware is outdated or corrupted. Check the app for any updates and check your device’s App Store for updates and install it.
Wyze Plug Schedule Not Working
If your Wyze Plug schedule is not working, it may be because of one of the following reasons:
- Your Wyze Plug time zone is incorrect or does not match with your smartphone time zone.
- Your Wyze Plug schedule has been turned off or overwritten by another rule or trigger.
- Your Wyze app has a bug or a glitch that prevents the schedule from executing.
To fix this issue, you can try the following tips:
- Check if your Wyze Plug time zone is correct and matches your smartphone time zone. You can adjust the time zone in the Device Settings menu of the Wyze app.
- Check if your Wyze Plug schedule is enabled and does not conflict with any other rule or trigger. You can edit or delete any rule or trigger in the Rules menu of the Wyze app.
- Force close and reopen your Wyze app or reinstall it if necessary.
How to Reset Wyze Smart Plug
If none of the above solutions works for you, you may need to reset your Wyze Smart Plug to its factory settings. This will erase all of your settings and data and make it ready for pairing again. To reset your Wyze Smart Plug, you can follow these steps:
- Press and hold the button on the side of the plug for 10 seconds until it blinks red rapidly.
- Release the button
- Wait for it to blink blue rapidly, and then pair it with your smartphone using the Wyze app.
Your Wyze Smart plug should work perfectly fine now. If not, contact Wyze customer support for further help. Checkout Wyze Smart Bulb Troubleshooting to see tips on how to fix issues with Wyze Smart Bulbs.
If everything else fails, you may need to replace your Wyze smart plug.
Frequently Asked Questions (FAQs)
Q. Can I Plug a Power Strip or Surge Protector Into Wyze Plug?
Yes. You can plug a power strip or surge protector into your Wyze smart plug. Though the maximum output for the Wyze plug is 15Amp, ensure y it doesn’t exceed it.
Q. Will Wyze Plug Work if the Wi-Fi Goes Offline?
Yes. But you won’t be able to control your smart plug remotely as you need to be connected to Wi-Fi through h you can turn it on/off with a Wi-Fi connection.
Q. Will It Automatically Reconnect to My Wi-Fi After an Outage?”
Yes. Wyze smart plugs can connect to Wi-Fi after a power failure or outage. Just keep your router or Wi-Fi connection active and your smart plug will connect automatically.
Q. Why Is My Wyze Plug Not Blinking Blue?
If your Wyze Plug is not blinking blue, it means that it is not in pairing mode or has already been paired with another device. To put it in pairing mode, press and hold the button on the side for 5 seconds until it blinks blue rapidly. If it still does not blink blue, you may need to reset your Wyze Plug by following the steps above.
Q. Why Are My Wyze Plugs Not Responding to the App?
If your Wyze Plugs are not responding to the app, it may be because they are offline or out of range. To fix this, make sure your Wyze Plugs have power and are plugged into a working outlet. Also, make sure your Wi-Fi network is stable and has a strong signal. If the problem persists, you may need to update your Wyze app or contact the Wyze support team for further assistance.