YI Home Security Camera Not Connecting: Fixed!

Are you having problems connecting your YI home security camera to Wi-Fi or your smartphone app? Maybe you’re having other connectivity issues; if you are, don’t worry—you’re not alone. It’s common to experience frustrating connection issues at some point while using a security camera.

The good news is that, in most cases, these problems can be easily fixed with some basic troubleshooting steps, which you’ll find in this quick guide.

This guide will walk you through the most common reasons why your YI Home Security Camera not connecting and troubleshooting tips to get it back up and running in no time. So, if you’re having issues with your YI Home Security Camera, continue reading.

Let’s fix it!

YI Home Security Camera Not Connecting: Fixed!

YI Home Security Camera Not Connecting to Wi-Fi

If you’re having trouble connecting your Yi Home Security Camera to your Wi-Fi network, here are some steps you can take to fix this issue:

  1. Check your Wi-Fi network to ensure your camera is within range of your Wi-Fi network. It may not be able to connect if it is too far away. Also, check if your Wi-Fi network is working correctly.
  2. Check the camera’s power source and ensure that the camera is properly plugged in and receiving power. If the camera is not receiving power, it cannot connect to Wi-Fi.
  3. Make sure that your camera’s firmware is up-to-date. You can check for firmware updates in the YI Home app. Also, ensure that the phone and the camera are within 100 meters of each other.
  4. Make sure your phone is not connected to another camera. The YI Home security camera can only connect to one device simultaneously. If your phone is already connected to the hotspot of another camera, disconnect it and try reconnecting again.
  5. If none of the above steps work, try resetting the camera. Tap the camera’s back screen to light it up and select “Settings,” “System Settings,” and “Restore Factory Settings” to restore the device to factory settings and then reconnect.
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YI Home Security Camera Not Connecting to the App

If your YI Home Security Camera is not connecting to the Yi Home app, here are some steps you can take to fix this issue:

  1. Make sure your camera is within range of your Wi-Fi network. It may not be able to connect if it is too far away. Also, check if your Wi-Fi network is working correctly.
  2. Make sure that your camera’s firmware is up to date. You can check for firmware updates in the YI Home app. Ensure you have the latest version of the YI Home app installed on your phone.
  3. Restart your router by unplugging the power cable and plugging it back in. Ensure no obstructions are blocking the signal between the router and the camera.
  4. If none of the above steps work, try resetting the camera. You can reset the camera by following the instructions in this guide’s How to reset Yi Home security camera section.

If none of the tips help, contact YI Home’s support team for further assistance.

YI Home Security Camera Not Connecting to Alexa

If you’re having trouble connecting your YI Home Security Camera to Alexa, here are some steps you can take to fix the issue:

  1. Make sure your camera is within range of your Wi-Fi network. It may not be able to connect if it is too far away. Also, check if your Wi-Fi network is working correctly.
  2. Make sure that your camera’s firmware is up-to-date. You can check for firmware updates in the YI Home app.
  3. Ensure you have the latest version of the Alexa app installed on your phone. If you use an Echo Dot or Echo Show device, ensure they have the newest firmware.
  4. Enable the YI Home skill by opening the Alexa app and enabling the YI Home skill. You can then link your YI Home account to Alexa. While linking the camera and Alexa, ensure you’re using the correct YI Home account details.
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YI Home Security Camera Not Connecting to Google Home

If you’re having trouble connecting your YI Home Security Camera to Google Home, you can try these steps to resolve the issue:

  1. Check your Wi-Fi network and ensure that your camera is within the range of your Wi-Fi network. The connection may need to be fixed if it’s too far away. Also, check if your Wi-Fi network is working correctly. Move the router closer to the camera to improve the network.
  2. Check the camera’s firmware: Make sure your camera’s firmware is up-to-date. You can check for firmware updates in the YI Home app. 
  3. Check the Google Home app to ensure that you have the latest version of the Google Home app installed on your phone.
  4. Remove the cameras from the Google Hub app. Power cycle the cameras. (Unplug and re-plug them for 5 to 10 seconds), then try reconnecting again.

YI Home Security Camera Not Connecting to Cloud Service

If your YI Home Security Camera is not connecting to the cloud service, here are some steps you can take to fix this issue:

  1. To begin, log in to your account on the app. Once you’re in, click on the camera thumbnail from the home screen. Next, tap on the Cloud tab in the screen’s bottom right corner. Afterward, select the gear or hexagon symbol in the upper right corner. Finally, under “My Cloud,” if the “Video upload service” is disabled, click the grey toggle switch to enable it.
  2. Make sure your camera is within range of your Wi-Fi network. It may not be able to connect if it is too far away. Also, check if your Wi-Fi network is working correctly.
  3. Ensure your YI Home account is active and you have a valid subscription.

How to Reset YI Home Security Camera

If you have tried all the above steps and your YI Home Security Camera is still not connecting, you can try resetting the camera. To reset a YI Home Security Camera, you can do the following:

  • Locate the reset button on the back of the camera. It’s on the upper-left side of the QR code.
  • Press and hold the reset button using a paperclip, pin, or thin needle.
  • Hold the button for five to ten seconds.
  • Release the button and wait for the camera to reboot.
  • The camera will give a voice prompt, or the yellow light will turn on to indicate that the reset was successful.
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The reset is successful when the yellow light is on or you hear the voice, “Reset is successful.” If your camera is the 2nd generation.

Conclusion

It’s not uncommon for devices to experience connection problems, and your YI home security camera is no exception. However, with the troubleshooting tips in this article, you can resolve any issues and get your camera working properly again. Read more about YI Security Camera Troubleshooting for more tips to fix other issues you may be having.

If the issues persist even after attempting all the above steps, don’t hesitate to contact YI’s customer support. They can help you with one-on-one troubleshooting and suggest additional steps if necessary. Remember, they are there to assist you, so contact them if you encounter any problems.

Frequently Asked Question

Can You Talk on the Yi Home Camera?

Yes. The camera has two built-in microphones and speakers that preserve the fidelity of the original voice and filter out ambient noises. You can use the microphone by tapping the microphone icon in the app while viewing the live feed.

Does Yi Camera Work Without Wi-Fi?

No, Yi cameras require a Wi-Fi network connection for core functionalities like streaming video, motion alerts, microphones, etc. Some Yi devices have an Ethernet port, but a wireless network is still necessary.

How Many Phones Can Connect to Yi Cameras?

You can share your camera with a maximum of five individuals or devices. To access your camera, they must download the YI Home or Kami Home app and create an account. After accepting your invitation, they can view your live feed, access video recordings, and receive alert notifications if you have granted them permission.

How Do I Connect My Yi Camera to My Phone?

The YI Home app is available for free download on both the App Store for iOS devices and Google Play Store for Android devices. Download the Yi Home app, create an account, and follow the step-by-step process to add your Yi camera using the onscreen QR code or ID/password credential pairing method. The app will walk you through granting access and configuring options.

Can I Connect Camera to Mobile?

Yes, Yi home security cameras connect wirelessly to iPhone and Android smartphones and tablets. The Yi Home app enables mobile device connectivity and control for video streaming, alerts, AI detection, two-way audio, and more.

How Do I Download the Yi Camera App?

Search for the free “Yi Home Camera” app on the iOS App Store or Android Google Play Store. Download and install the app, then register for a user account. You can now add compatible Yi cameras following the in-app instructions.