Wyze Smart Lock Not Connecting: Troubleshooting Guide

Wyze Smart Lock is a great way to add convenience and security to your home. But what happens when it doesn’t connect? It leads to frustration and concern but don’t worry; you’re at the right place.

In this troubleshooting guide, you’ll be walked through some tips to help you fix your Wyze Smart Lock that’s not connecting in no time, whether you’re an expert or not.

Wyze smart lock not connecting to Wi-Fi, Bluetooth, Alexa, Google home assistant

So, if you need help with your Wyze Smart Lock not connecting, keep reading to find the solution to your problem.

Wyze Smart Lock Not Connecting to Wi-Fi

If your Wyze Smart Lock is having trouble connecting to Wi-Fi, try the following troubleshooting tips to fix the problem:

  • Restart your phone or tablet to see if it helps fix the connectivity issue. To restart your phone or tablet, press and hold the power button until the power off option appears. Tap power off, then press and hold the power button again once your phone or tablet has turned off to turn it back on.
  • Power cycle the smart lock and router. To perform a power cycle on your Wyze Lock, remove the battery cover, remove one of the batteries, and reinstall the battery immediately. This will cause the Lock to restart, but it should maintain its connection to the Gateway upon powering back on.
  • Ensure that your phone or tablet is linked to the same Wi-Fi network as your Wyze Smart Lock. You can connect them if your phone or tablet is on a different Wi-Fi network than your Wyze Smart Lock.
  • If your Wyze Smart Lock is far from your router, it may need help connecting to Wi-Fi. Move your router closer to your Wyze Smart Lock and see if this fixes the problem. Also, Ensure your phone is close to the Wyze Smart Lock when connecting it. If you’re using a VPN, try disabling it to see if that resolves the issue.
  • Ensure that your Wyze Smart Lock has the most up-to-date firmware. Open the Wyze app and go to Settings > Wyze Lock > Firmware Update to check if an update is available. Follow the instructions in the app to update your firmware if an update is available.
  • If you have another Wi-Fi network available, try connecting your Wyze Smart Lock to that network to see if it connects to the other network. If your Wyze Smart Lock connects to the other network, the issue is with your original Wi-Fi network.

If you have tried all the tips above without success and your Wyze Smart Lock cannot connect to Wi-Fi, contact Wyze support for assistance.

Wyze Smart Lock Not Connecting to Bluetooth

If your Wyze Smart Lock is having trouble connecting to Bluetooth, here are some troubleshooting tips you can try:

  • Power cycle your phone/tablet and Bluetooth: Turn off your phone or tablet and Bluetooth, then turn them back on. This can help ensure that they’re communicating correctly.
  • Ensure the lock is in Pairing mode: Press and hold the pairing button at the top until you hear a beep, then release the button. Ensure the light on the lock is flashing green, indicating it’s in pairing mode.
  • Check the batteries: If you’re using the batteries that came with your Wyze Lock, check to make sure they’re properly seated and set up. The + on each battery should be facing the correct way. Once the batteries are correctly installed and seated, fold down the battery latches to ensure they stay in place.
  • Move the Gateway closer to the Lock: The Gateway needs to connect via Bluetooth, so make sure it’s close enough for this communication. Additionally, remove other devices connected to your Bluetooth, then try to connect your Wyze Smart Lock.
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If you still have issues, contact the Wyze support team for further assistance.

Wyze Smart Lock Not Connecting to Alexa

Here are some troubleshooting tips you can try if your Wyze Smart Lock is not connecting to Alexa:

  • Ensure your Wyze Smart Lock is powered and adequately connected to the internet. You can do this by checking the status in the Wyze app. If your lock is offline, try restarting your lock or resetting your internet connection. Also, ensure that your Amazon Alexa device is powered on and connected to the internet.
  • Check for any firmware updates for your Wyze Smart Lock and Amazon Alexa device. Outdated firmware can cause compatibility issues between devices. You can check for updates in the Wyze app and Alexa app.
  • Try unlinking and then re-linking your Wyze Smart Lock to Alexa. To do this, go to the Alexa app, navigate to the Smart Home section, select Devices, find your Wyze Smart Lock, select it, and then choose Unlink. After that, follow the instructions to re-link your Wyze Smart Lock.
  • Try restarting both your Wyze Smart Lock and your Amazon Alexa device. Additionally, ensure your Wyze Smart Lock is within range of your Amazon Alexa device. The devices should be within 30 feet of each other and not obstructed by barriers.

If all else fails, try using a different Amazon Alexa device to connect to your Wyze Smart Lock. This will help you determine whether the issue is with your Wyze Smart Lock or Amazon Alexa device. If the problem persists, contact the Wyze support team for further assistance.

Wyze Smart Lock Not Connecting to Google Home Assistant

Here are some tips on how to troubleshoot Wyze Smart Lock not connecting to Google Home Assistant:

  • Ensure your Wyze lock is turned on and connected to the internet. You can do this by checking the LED light on the lock. If the light is green, the lock is on and connected. If the light is red, the lock is not connected. Also, restart your Wyze Lock and your Google Home device. This can sometimes fix connection problems.
  • Ensure your Google Home device is turned on and connected to the internet. You can do this by checking the LED light on the device. If the light is white, the device is on and connected. If the light is orange, the device is not connected.
  • Move your Google Home device close to your Wyze lock. The ideal range is about 30 feet. If your devices are further apart, you may have issues connecting them.
  • Make sure your Wi-Fi network is working correctly. You can test your network by connecting to it with another device, such as your phone or laptop. If you can’t connect to the network with another device, there may be a problem with your network.

If you’ve tried all of the above and you’re still having trouble connecting your Wyze Lock to Google Home, you can contact Wyze support for further assistance.

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How to Factory Reset Wyze Smart Lock

To factory reset your Wyze Smart Lock, do the following steps:

Step 1: Tap on your Wyze Lock Bolt in the Wyze app.

Step 2: Locate and tap Settings, then select “Delete Device.”

Step 3: You will hear a short series of beeps confirming a successful factory reset, then set up the smart lock.

Wyze Smart Lock Bluetooth Pairing

To pair your Wyze Smart Lock with Bluetooth, you will need to:

Step 1: Ensure your Wyze lock is turned on and enable Bluetooth on your phone.

Step 2: Open the Wyze app and sign in with your Wyze account.

Step 3: Tap the + icon in the top left corner of the screen.

Step 4: Tap “Add Device.” and tap on Bluetooth, and the app should automatically scan for nearby devices.

Step 5: When you see Wyze Lock in the list of devices, tap on it. Then, follow the on-screen instructions to complete the pairing process.

Wyze Smart Lock Keypad Not Working

Try the following troubleshooting tips if your Wyze Smart Lock is not working:

  • Check the batteries in the keypad. To do this, open the front panel of the keypad and remove the batteries. Check to see if they are inserted correctly and are not low on power. If they are low on power, replace them with new batteries.
  • Make sure the keypad is within 50 feet of the Wyze Lock. The Wyze Lock keypad uses Bluetooth to communicate with the Wyze Lock. The maximum range for Bluetooth is 50 feet. It may only work correctly if the keypad is 50 feet from the Wyze Lock.
  • Make sure the Wyze Lock is turned on and connected to the internet. The Wyze Lock will show a green light if turned on and connected to the internet. It will show a red light if it is not connected to the internet. You can check if the Wyze Lock is turned on and connected to the internet by opening the Wyze app and going to the “Locks” tab.

Contact Wyze support if you’ve done all of the above and still need help.

Wyze Smart lock Not Working

If your Wyze Smart Lock is not working, try the following tips to troubleshoot:

  • Power-cycle the Lock: To power-cycle your Wyze Lock, remove the battery cover and one of the batteries. Reinstall the battery without waiting 5 minutes as you would for the Gateway. This will reboot the lock, and it should retain its connection to the Gateway once it powers back on.
  • The lock’s batteries getting low can cause it to go offline, making it not work or respond. Replacing the batteries is a step worth trying. However, ensure that all four batteries are replaced simultaneously and only with standard alkaline batteries.
  • Check to ensure that you have a stable network connection. The smart lock requires internet access most time to function correctly. Reboot your router and try moving the router closer to the lock to improve the network.

Wyze Smart Lock Offline

If your Wyze Smart lock is reporting as offline or you’re unable to access it from within the Wyze app, you can follow the troubleshooting steps mentioned below:

  • Check the Gateway’s Connectivity: Ensure your Gateway is online and communicating correctly. If it’s not, reboot the connection to see if this helps to fix the problem
  • Move the Gateway closer to the Lock: Since the Gateway connects to the Lock via Bluetooth, ensure that the Gateway is in proximity to the lock for proper communication. If you need more clarification, move the Gateway closer to where you’ve installed the lock.
  • Power-cycle the Lock: To power-cycle your Wyze Lock, remove the battery cover and one of the batteries. Reinstall the battery without waiting 5 minutes as you would for the Gateway. This will reboot the lock, and it should retain its connection to the Gateway once it powers back on.
  • Replace the lock’s batteries: The Lock’s batteries getting low can cause it to go offline. Replacing the batteries is a step worth trying. However, ensure that all four batteries are replaced simultaneously and only with standard alkaline batteries.
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How Do You Recalibrate a Wyze Smart Door Lock?

To calibrate your Wyze Lock, follow these steps:

Step 1: Open the Wyze app and tap on Wyze Lock. Then, tap on the gear Settings icon to access Lock Settings.

Step 2: Scroll down to the bottom of the settings screen and tap on Calibrate. Close your door and manually lock the deadbolt.

Step 3: Tap Next and wait for your Wyze Lock to chime. Then, manually unlock the deadbolt and open the door as wide as possible.

Step 4: Tap Next and wait for your Wyze Lock to chime again. Finally, close the door again and manually lock the deadbolt.

Step 5: Tap Next to complete the calibration. The Wyze Lock will then unlock and lock itself twice in succession to ensure the deadbolt functions appropriately.

Why Is My Wyze Lock Auto Lock Not Working?

If you’re having trouble with your Wyze Smart Lock’s Auto-Lock feature, here are a few things to check and do to fix the problem:

  • Check Bluetooth connection: Ensure that your phone is connected to Bluetooth. Auto-Lock needs Bluetooth to work, so confirm that your phone is connected to Wyze Lock’s Bluetooth.
  • Check proximity: Make sure your phone is within range of the Wyze Lock. Auto-Lock only works when your phone is within 30 feet of the Wyze Lock.
  • Check Auto-Lock settings: ensure that the Auto-Lock feature is enabled. You can find this setting in the Wyze app under “Settings” > “Lock” > “Auto-Lock.”
  • Check battery level: Low batteries can cause the Wyze Lock to malfunction, so ensure that your Wyze Lock’s batteries are not low. If there are, replace all the batteries and check if this fixes the issue.

How Do I Reconnect My Wyze Lock?

To reconnect your Wyze Lock, follow these steps:

Step 1: Enable Bluetooth and Wi-Fi connections on your mobile device.

Step 2: In the Wyze app, tap Home and the + plus sign on the top left.

Step 3: Tap Add Device—then Home > Wyze Lock.

Step 4: Select the Gateway to which you want to connect your Wyze Lock and continue other in-app instructions to reconnect your Wyze lock.

How Many Fingerprints Can Wyze Lock Bolt Hold?

The Wyze Lock Bolt can store up to 50 fingerprints, making it a convenient option for households with multiple users.

In addition to fingerprints, the lock can also store up to 20 unique access codes. This feature allows different family members to customize their own unlock method.

Wyze Smart Lock Fingerprint Not Working

If your Wyze Lock fingerprint is not working, try these troubleshooting steps:

  • Check if you’re not in a lockout period. The lockout period happens when there are already five failed attempts. The Wyze Lock will be in a 5-minute lockout period. You can end this period by unlocking the lock via the Wyze app.
  • Check the fingerprint sensor and ensure it’s free from specks of dirt. Wipe the fingerprint sensor with a cloth to ensure it’s clear of dust and debris, then check if the finger starts to work.
  • Ensure you cover the fingerprint sensor with your finger when enrolling or using your fingerprint. Using half part of the finger may not be recognized by the fingerprint.
  • Try deleting and re-adding your fingerprint in the Wyze app. This can help refresh the data and improve the accuracy of the fingerprint reader.

Conclusion

This guide should have helped you troubleshoot your Wyze Smart Lock connection issue if you follow all the tips provided in this guide carefully.

However, If you’ve tried all the above steps and your Wyze Smart Lock still isn’t connecting, you can contact Wyze support for help. You can reach Wyze support by phone or email.