Eufy Security Smart Lock: Full Troubleshooting Guide

Are you tired of facing issues with your Eufy Security Smart Lock? Do you want to troubleshoot and fix these issues without compromising on convenience? Look no further! This article is here to help.

In this troubleshooting guide, we will provide tips and tricks to troubleshoot and fix any problems you may be facing with your Eufy Security Smart Lock, regardless of whether you are a novice or not a professional.

Eufy Security Smart Lock not connecting to WiFi, Bluetooth, Alexa, Google Home Assistant

So, let’s get started without any delay!

Eufy Security Smart Lock Installation

Installing an Eufy Security Smart Lock is easy and can be done by anyone, whether a professional or not. Follow this step-by-step video for guidance. Following the instructions carefully can help you quickly install the lock and improve the security and convenience of your home.

Eufy Smart Lock Installation Instructions

To install your Eufy Smart Lock, follow the straightforward steps below:

Step 1: Begin by installing the deadbolt. Insert it into the designated hole on your door and secure it with screws. The deadbolt is the locking mechanism that slides in and out of the door frame to secure the door.

Step 2: Install the strike plate on the door frame using the screws provided. The strike plate is the metal plate the deadbolt slides into when the door is locked.

Step 3: Next, install the Exterior Assembly. Align it with the deadbolt and slide it into place. The exterior assembly houses the keypad and other components that allow you to unlock the door.

Step 4: Secure the exterior assembly in place by installing the mounting plate. Attach it to the exterior assembly using the screws provided. The mounting plate provides a secure base for the exterior assembly to sit on.

Step 5: Install the Interior Assembly by aligning it with the mounting plate and sliding it into place. The interior assembly contains the batteries and other components that power the lock and allow it to communicate with the exterior assembly.

Step 6: Finally, install the batteries in the interior assembly and follow the instructions to activate your Eufy Smart Lock. The batteries power the lock and enable it to function as a keyless entry system.

Eufy Security Smart Lock Not Connecting to Wi-Fi

If you are having trouble connecting your Eufy Security Smart Lock to Wi-Fi, here are some troubleshooting steps to try:

  • Ensure that your smart lock has enough power and is working correctly. Test it by using your fingerprint or passcode. If it’s not working, replace the batteries or charge the smart lock touch & Wi-Fi USB port.
  • Make sure your home Wi-Fi is working. Check if other devices can connect to it and if you have a stable internet connection. If not, try rebooting your router to see if this fixes the problem.
  • Try rebooting your smart lock by pressing the reboot button at the bottom of the lock near the micro USB port. If you turn off the smart lock, wait for a minute or more before turning it back on and trying to connect to Wi-Fi again.
  • If you’ve checked everything above and your lock is still not connecting to your Wi-Fi network, you can try connecting it via Bluetooth and change the device settings’ network settings.
  • Ensure that the smart lock is working on the latest firmware version. If not, update the firmware. Also, ensure you connect to the 2.4GHz Wi-Fi network, not the 5GHz band.
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If none of the above troubleshooting steps solves the issue, contact Eufy customer support for further assistance.

Eufy Security Smart Lock Not Connecting to Bluetooth

If you are having issues connecting your Eufy Security Smart Lock to Bluetooth, follow these troubleshooting tips to fix the problem:

  • Check the power source of the smart lock: Ensure that your Eufy Security Smart Lock has enough power to function and your phone is within range of the smart lock, as Bluetooth cannot cover long distances.
  • Check Bluetooth settings on your phone: Verify that the Bluetooth settings on your phone are turned on. Also, ensure that no other Bluetooth devices nearby may interfere with the smart lock’s Bluetooth connection.
  • Enable Location Services on Android Devices: For Android devices, enable the Location Service option in your phone’s settings to allow the smart lock to connect.
  • Check for interference: Ensure no other Bluetooth devices nearby may interfere with the smart lock’s Bluetooth connection.

If the above steps do not resolve the issue, contact Eufy customer support for further assistance.

Eufy Security Smart Lock Not Connecting to Alexa

If you are having trouble connecting your Eufy Security Smart Lock to Alexa, try these troubleshooting tips:

  • Check your internet connection: Ensure your Eufy Security Smart Lock and Alexa device are connected to the same Wi-Fi network. If your internet connection is weak, it may cause connectivity issues.
  • Restart your devices: Try restarting your Eufy Security Smart Lock and Alexa device. This simple action may fix the issue. Press and hold the reboot button at the bottom of the lock to restart your smart lock.
  • Check the Eufy Security app: Ensure that you are using the latest version of the Eufy Security app. If not, update the app from the app store. Also, ensure you entered the correct details when linking the details to the Alexa app.
  • Relink your Eufy Security Smart Lock to Alexa: In the Eufy Security app, navigate to Smart Locks > Settings > Alexa and follow the instructions to relink your Eufy Security Smart Lock to Alexa.
  • Disable and re-enable the Eufy Security skill in the Alexa app: Open the Alexa app and navigate to Skills & Games. Search for Eufy Security, disable the skill, and enable it again.

If you still have trouble connecting your Eufy Security Smart Lock to Alexa, you can contact Eufy customer support for assistance.

Eufy Security Smart Lock Not Connecting to Google Assistant

If you’re experiencing difficulty connecting your Eufy Security Smart Lock to Google Assistant, try the following troubleshooting tips to fix the problem:

  • Ensure that your Eufy Security Smart Lock is running the latest firmware version. You can check for updates in the Eufy Security app.
  • Restart your Eufy Security Smart Lock and your Google Assistant device. Additionally, move your Wi-Fi router close to your Eufy Security Smart Lock to improve signal strength.
  • Try connecting your Eufy Security Smart Lock to a different Wi-Fi network to see if that resolves the issue. Also, consider changing the Wi-Fi channel on your router to reduce interference.
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If the above steps do not work, please contact Eufy customer support for further assistance.

How to Factory Reset Eufy Security Smart Lock

Here are steps to factory reset your Eufy Security Smart Lock:

Step 1: Turn off your Eufy Security Smart Lock.

Step 2: Remove the back cover, then press and hold the Sync button at the bottom of the lock for 30 seconds or more.

Step 3: Hold the sync or reset button until you hear a beep. This indicates the factory reset is complete.

How to Lock Eufy Smart Lock From Outside

To lock your Eufy Smart Lock from the outside, you can use any of the following methods:

  1. Using the Keypad: Tap the keypad on the Eufy Smart Lock, enter your passcode, and press the “Check” button to confirm input. The lock will lock if the passcode is correct.
  2. Using the Eufy Security App: Open the Eufy Security app, go to the “Smart Lock” tab, and tap the “Lock” button.
  3. Using the One-Touch or Auto-Lock function of the smart lock. If you have enabled the “One-Touch Locking” option, you can simply press the “X” (Lock/Cancel) button on the keypad to lock the door. If you enable Auto-Lock, the lock will automatically close when the door is shut.

Eufy Smart Lock Keypad Not Working

If you’re experiencing issues with your Eufy Smart Lock keypad, here are some steps you can take to troubleshoot the problem:

  • Check the batteries and ensure that your Eufy Smart Lock has enough power to function by checking the battery level. If necessary, replace the batteries with new ones if there are dead or low.
  • Ensure that no debris or dirt on the keypad may obstruct the buttons from working. Clean the keypad with a soft, dry cloth to remove any dirt and then check to confirm it the lock is working now.
  • Ensure the Eufy Smart Lock is correctly connected to your Wi-Fi network and the Eufy Security app. If not, try resetting the lock and reconnecting it to your Wi-Fi network or the app to see if this fixes the problem.
  • Try resetting the Eufy Smart Lock by pressing and holding the reset button for 30 seconds until you hear a beep. Then, reconnect the lock to your Wi-Fi network and the Eufy Security app.

If none of the above tips works, contact Eufy customer support for further assistance.

Eufy Smart Door Lock Not Unlocking

If your Eufy Smart Door Lock doesn’t unlock, try the following tips to troubleshoot:

  • Ensure that your Eufy Smart Door Lock is installed correctly. The deadbolt should extend all the way into the strike plate. Also, ensure the lock is not obstructed. There should be nothing blocking the door from opening.
  • Restart your Eufy Smart Door Lock. To restart your Eufy Smart Door Lock, press the Sync button for 10 seconds.
  • Make sure that your Eufy Smart Door Lock is not damaged. If the lock is damaged, it may not work correctly.
  • If you have tried all of the above steps and your Eufy Smart Door Lock is still not unlocking, reset the smart door lock. To factory reset your Eufy Smart Door Lock, press and hold the Sync button for 20 seconds.

If your Eufy Smart Door Lock still doesn’t unlock,  you can contact Eufy customer support for assistance.

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Eufy Smart Lock Going Offline

If your Eufy Smart Lock is going offline, here are some troubleshooting tips you can try to fix the issue:

  • Check the Wi-Fi signal strength: Ensure your lock is within range of your Wi-Fi router and the signal strength is strong enough to maintain a connection. If not, move the router closer to the lock or consider adding a Wi-Fi extender to increase the range.
  • Restart the lock: Try restarting it by removing the batteries or unplugging it, waiting for a few seconds, and then powering it back on. Alternatively, you can press the sync for 10 seconds to restart the lock.
  • Restart your Wi-Fi router: Sometimes, the router can be a problem. Try restarting your Wi-Fi router to see if that helps.
  • Check for firmware updates: Ensure your Eufy Smart Lock is updated to the latest version. You can check for updates in the Eufy Security app.
  • Reset the lock: If all else fails, you can try resetting the lock to its factory settings. This will erase all user data and return the lock to its default settings. Instructions for resetting the lock can usually be found in the user manual or the Eufy website.

If the problem persists, contact Eufy customer support for further assistance.

Why Is My Eufy Smart Lock Fingerprint Door Lock Not Working?

Here are some troubleshooting tips you can try if your Eufy Smart Lock Fingerprint isn’t working:

  • Check your fingerprint. Ensure you are using The same fingerprint you registered with the lock. If you have multiple fingerprints registered, try using a different one.
  • Clean your finger. Make sure that your finger is clean and dry. If your finger is dirty or wet, the lock may not be able to read your fingerprint.
  • Rescan your fingerprint. If the lock is still not reading your fingerprint, you can try rescanning your fingerprint. Go to the Eufy Security app and tap the “Smart Lock” tab to do this. Then, tap the “Fingerprints” tab and the “+” button to add a new fingerprint.
  • Factory reset your lock. If you have tried all the above steps and the lock is still not working, you can factory reset it. To do this, press and hold the Sync button for 30 seconds.

If you have tried all the above tips and the lock fingerprint is still not working, you can contact Eufy customer support for assistance.

Why Is My Eufy Smart Lock Not Locking Automatically?

There are a few reasons why your Eufy Smart Lock might not lock automatically. Here are some troubleshooting steps you can try:

  • Check your auto-lock settings. Make sure that the auto-lock feature is enabled in the Eufy Security app. You can find this setting under “Smart Lock” > “Settings” > “Auto Lock.”
  • Check your battery. Make sure that the battery in your Eufy Smart Lock is not low. If the battery is down, replace the battery with new pairs.
  • Check your internet connection. Make sure that your Eufy Smart Lock is connected to your Wi-Fi network. You can connect it using the Eufy Security app if it is not connected.
  • Factory reset your Eufy Smart Lock. If you have tried all the above steps and your Eufy Smart Lock is still not locking automatically, you can factory reset it. To factory reset your Eufy Smart Lock, press and hold the Sync button for 30 seconds.

If you have tried all the above steps and your Eufy Smart Lock still doesn’t lock automatically, contact Eufy customer support for assistance.

Conclusion

If you’ve followed the tips in this guide, you should have been able to fix the issue with your Eufy Security Smart Lock in just a few easy steps.

Remember to take your time and follow the manufacturer’s guidelines carefully to ensure that your lock is installed correctly. Also, if you need clarification on any tip while troubleshooting or installing, get a professional or contact the Eufy support team for further assistance.