August Smart Lock Not Connecting: Full Troubleshooting Guide

Are you struggling to connect your August Smart Lock to your phone, Wi-Fi network, or setup in general? You’re not alone. Many people face issues with their smart locks, which can be frustrating.

However, before calling technical support, there are some troubleshooting tips you can try on your own. In this guide, we’ll provide you with helpful information to troubleshoot and fix common August Smart Lock connection problems.

August Smart Lock Not Connecting not connecting to WiFi, Amazon Alexa, Google Home Assistant

August Smart Lock Not Connecting to Wi-Fi

If you experience issues connecting your August Smart Lock to your Wi-Fi network, try the following tips to troubleshoot:

  • Check network status and password: First, check if your Wi-Fi network is online by opening an internet browser on a device connected to the network. Verify that the Wi-Fi password entered is correct. If you cannot rejoin the network, it indicates that the password was entered incorrectly.
  • Ensure the network is broadcasting 2.4GHz: August Wi-Fi Smart Lock connects only to 2.4GHz networks. Ensure that your 2.4GHz network is broadcasting when connecting the lock to Wi-Fi. If you have multiple network names, ensure you are not trying to connect to a 5GHz network. The Wi-Fi Smart Lock cannot connect to a 5GHz network.
  • Enable Bluetooth and prevent screen timeout: Ensure your phone’s Bluetooth is enabled during setup, as the lock requires a Bluetooth connection to connect to Wi-Fi. Also, ensure your screen does not time out during the setup process.
  • If you have a poor Wi-Fi signal during the setup, try moving your wireless access point closer to the lock. Obstructions like walls, floors, and furniture block Wi-Fi signals. If the setup fails, remove the lock from the door and place it next to your router.
  • If you have a Mesh network when trying to set up the lock on the door and it fails, remove the lock from the door and take it to the next furthest access point to set it up. It may take several attempts to connect to Wi-Fi over a Mesh network.

If the setup continues to fail and you’re unable to connect to Wi-Fi, contact the August customer support for help.

August Smart Lock Not Connecting to Amazon Alexa

Here are some tips that can help you troubleshoot an August Smart Lock that is not connecting to Amazon Alexa:

  • Ensure that your August Smart Lock is connected to your Wi-Fi network. You can check this in the August app. Also, confirm that your Amazon Alexa device is connected to your Wi-Fi network. You can check this in the Alexa app.
  • Confirm that you have the latest version of the August app and the Alexa app. You can check for updates in the App Store or Google Play.
  • Ensure you have enabled the August Smart Lock skill in the Alexa app. You can enable this by opening the Alexa app, going to the Skills & Games section, searching for “August Smart Lock,” and tapping the Enable button.
  • Give the August Smart Lock permission to control your door lock. You can do this by opening the Alexa app, going to the Smart Home section, tapping the August Smart Lock, and tapping the Settings button. Tap the Permissions tab, and ensuring that you allow the lock to lock and unlock the door and get the door lock’s status.
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Contact August customer support if you’ve tried all of the above and still need help.

August Smart Lock Not Connecting to Google Assistant

If you’re experiencing difficulty with connecting your August Smart Lock to Google Assistant, try the following tips to troubleshoot:

  • Make sure your August Smart Lock is connected to your Wi-Fi network. You can verify this within the August app. If it’s not connected, follow the app’s instructions to establish a connection.
  • Ensure your Google Assistant and Google Home device is connected to the same Wi-Fi network as your August Smart Lock. If it’s not connected, follow the app’s instructions to connect it to Wi-Fi.
  • Ensure you have the latest version of the August and Google Home apps. You can check for updates in the App Store or Google Play.
  • If you’ve tried all the above steps and are still experiencing problems, try restarting your August Smart Lock and Google Assistant device. Try connecting the smart lock to Google Assistant again to see if it’s successful.

If none of these tips work, contact August customer support for further assistance.

How to Factory Reset August Smart Lock

To perform a factory reset on your lock, follow these steps:

Step 1: Open the August App on your phone and navigate to the lock circle screen, which displays the lock’s status (locked or unlocked).

Step 2: Tap the Settings menu (gear icon).

Step 3: Select the device you want to reset from the list of devices.

Step 4: Scroll down to find the “Factory Reset” option.

Step 5: Tap “Reset Lock” to begin the factory reset process.

August Smart Lock Not Calibrating

If your August Smart Lock isn’t calibrating, try the following troubleshooting tips to fix the problem:

  • First, open the lock faceplate and remove and reinsert one battery. Next, while you are within Bluetooth range of your lock, follow the steps to recalibrate:
  1. Open the August App and navigate to the affected lock
  2. Select Lock Settings by tapping the gear icon ⚙.
  3. Scroll to and tap on Calibrate Lock.
  4. Follow in-app instructions to recalibrate
  • Ensure that the lock is installed correctly and aligned with the door. A misaligned lock can prevent proper calibration.
  • Check that the batteries are fully charged or replaced with new ones. Low battery levels can cause calibration issues.
  • Make sure that the lock is up-to-date with the latest firmware. You can check for updates in the August app and follow the instructions to install any available updates.
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If these steps do not resolve the issue, contact August customer support for further assistance.

August Lock Unlocking by Itself

There are several reasons why your August lock may be unlocking on its own. These include:

  • Your phone is close to the lock. The August lock can be unlocked via Bluetooth when your phone is nearby. While this is a convenient feature, it could pose a security risk if someone else can access your phone.
  • Auto-Unlock is enabled. Auto-Unlock is a function that automatically unlocks your door when you return home based on your phone’s location. If your phone is nearby and Auto-Unlock is turned on, your door may open independently.
  • Defective lock. Suppose you have ruled out the above possibilities, and your lock continues to unlock spontaneously. In that case, there may be a defect with the lock. In this situation, it’s recommended to contact August support for further assistance.

Why Is My August Smart Lock Not Working?

There are various reasons why your August Smart Lock may not be functioning properly. Below are some of the most common causes:

  • Dead batteries: If the batteries in your August Smart Lock are depleted, it will not function. Replace the batteries with new ones and try again.
  • Wi-Fi connectivity issue: If your August Smart Lock is not connected to your Wi-Fi network, it will not receive updates or enable you to control your lock remotely. Ensure that your lock is connected to your Wi-Fi network and that your Wi-Fi network is working correctly.
  • Incompatibility with your door: Not all August Smart Locks are compatible with all doors. Ensure that your lock is compatible with your door and that it is installed appropriately.
  • Defective lock: If you have tried all of the above and your lock is still not working, it may be defective. In this case, contact August support for assistance or replace the lock.

Why Is My August Lock Not Unlocking?

There are several reasons why your August Smart Lock may not be unlocking. Below are some of the most common causes:

  • Dead batteries: If the batteries in your August Smart Lock are depleted, it will not function. Replace the batteries with new ones and try again.
  • Wi-Fi connectivity issue: If your August Smart Lock is not connected to your Wi-Fi network, it will not receive updates or enable you to control your lock remotely. Ensure that your lock is connected to your Wi-Fi network and that your Wi-Fi network is working correctly.
  • Check the lock for physical damages. If you find any damages then you’ll need to repair of replace the lock if it’s beyond repairs.
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August Smart Lock Doesn’t Turn Far Enough

If your August Smart Lock doesn’t turn far enough, there are several possible reasons:

  • The lock’s motor is stuck: Check to see if any debris or obstruction prevents the motor from turning. If so, clean it up and try again.
  • The lock’s calibration is off: The lock may not be calibrated correctly. Try calibrating the lock by following the instructions in the August app.
  • The lock’s bolt needs to be aligned: The bolt of the lock may need to be appropriately aligned. Check if the bolt is straight and properly aligned with the door frame. If it is not, adjust it until it fits properly.
  • The lock needs to be installed correctly: The lock may need to be appropriately installed on the door. Check to see if the lock is aligned perfectly and installed according to the instructions provided by August.

If you need help after trying the tips above, you may need to contact August customer support for assistance.

August Smart Lock Jammed

Try the following tips to troubleshoot your August Smart Lock that is jammed:

  • Check the lock’s alignment. If the lock is not aligned correctly, it can jam. Ensure the lock is centered on the door and the screws are tightened securely.
  • Use a lubricant. If the lock is still jammed, use an oil to help it move more freely. A light coat of WD-40 or another lubricant can help loosen up any dirt or debris causing the jam.
  • Replace the lock cylinder. If the lock is still jammed after trying the above, you may need to replace the lock cylinder. The lock cylinder is part of the lock that the key goes into. If the lock cylinder is damaged or worn, it can cause the lock to jam.

August Smart Lock Not Working Manually

There may be several reasons why your August Smart Lock is not working manually. Here are some of the most common causes:

  • Jammed lock: It may not work manually if the lock is jammed. Check for any obstructions in the lock mechanism or around the door that may prevent the lock from turning. Remove any obstacles and try again.
  • Misaligned strike plate: If the strike plate on your door is misaligned, the lock may not work manually. Check to make sure the strike plate is correctly aligned with the lock and adjust it if necessary.
  • Broken internal components: If the lock has been damaged or has broken internal components, it may not work manually. In this case, you should contact August support for assistance.
  • Incorrect installation: If the lock has been installed incorrectly, it may not work manually. Check the installation instructions to ensure that the lock has been installed correctly.

Contact August support for further assistance if you need help after trying all the tips above without success.

Conclusion

This article aims to help you troubleshoot your August Smart Lock connection problems. If you carefully follow the troubleshooting tips mentioned in this guide, you should be able to resolve most connection issues with your smart lock quickly.

However, suppose you have tried all the troubleshooting tips, and your August Smart Lock still won’t connect. In that case, it may be time to contact technical support for further assistance.