5 Easy Steps to Fix Leviton Smart Plug Not Connecting

Do you have issues with your Leviton Smart Plug? is your Leviton Smart plug Not Connecting? You’re in luck, this article has got you covered.

In the paragraphs that’ll follow, you’ll find connection steps and troubleshooting tips to help you fix the issue you have with your Leviton Decora Wi-Fi Smart Plug.

Leviton Smart Plug Not Connecting to My Leviton, Wi-Fi, Alexa, Google Home Assistant or Apple HomeKit Siri

Without further ado, let’s head right into it.

How to Connect Leviton Smart Plug to Wi-Fi

Here’s how to connect your Leviton Smart Plug to Wi-Fi;

Step 1: Download the “My Leviton” App from Google Play or the App Store

Step 2: Sign up for a Leviton Account and then log in with your user details

Step 3: Go to device settings and click on Discover device. Leviton will discover your smart plug, then go back to the Wi-Fi settings button and tap on it.

Step 4: The app will take you to your mobile device settings, or close the app and go to your device settings and select Wi-Fi.

Step 5: Find the Leviton Decora Wi-Fi smart plug from the list of networks and select it to connect to your mobile device’s Wi-Fi network.

Step 6: Go back to the Leviton app and the app should automatically discover your smart plug. You’ll get a prompt for your smart plug to communicate with your Wi-Fi network and allow it to continue.

Step 7: From the list of available Wi-Fi networks Connection available, choose your Wi-Fi network to connect to it.

Step 8: Enter your Wi-Fi password and tap on continuing or next for your smart plug to finish connecting to Wi-Fi.

If the connection was successful, your Leviton Decora Wi-Fi smart plug should show a steady green light of the LED.

How to Fix Leviton Smart Plug Not Connecting to Wi-Fi

If you had issues connecting to Wi-Fi, follow the tips below to troubleshoot and get your smart plug connected to Wi-Fi;

  1. Ensure your smart plug is powered on. Check the switch and outlet and ensure they are working properly. Also, make sure you’re using the latest version of the My Leviton app. To check for updates, go to the iOS app store or the Google Playstore.
  2. Check and ensure that you’re using the correct Leviton app. The mobile app you’re using should be “My Leviton”, using other apps like “Decora Smart Home” or “Decora Digital Dimmer and Timer” may cause connection problems with Wi-Fi.
  3. Try another mobile device if you’re unable to connect to Wi-Fi with your current mobile device. Download the “My Leviton” app and then go over the steps to connect to Wi-Fi again above and see if this fixes the problem.
  4. Your router or Wi-Fi network may be overloaded. If you have other Wi-Fi devices available, try connecting them to your router to see if it works. If it doesn’t, you may need to remove some devices from your network. Check with your manufacturer to know the number of devices that can connect to your router. If you’re able to connect to another device, reset your smart plug.
  5. To factory reset your Leviton Decora Smart Wi-Fi plugs, press and hold the power button for a few seconds until the LED light blinks red and amber, then release it. After a while, the LED light should start blinking green. Now, try reconnecting back to Wi-Fi.
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Contact the Leviton technical support team for further assistance if you’re still unable to connect to Wi-Fi following the tips above.

How to Connect Leviton Smart Plug to Alexa

Connecting your Leviton Smart plug to Alexa helps you to control your smart plug with your voice. Here’s how to connect to Alexa below;

Step 1: Link or connect your smart plug to the Leviton app

Step 2: Download the Alexa app from your app store and log in. Create a new account if you’re a new user

Step 3: On the Homepage, click on the three straight lines at the bottom of the page on my Leviton app

Step 4: Select Amazon Alexa from the integration section

Step 5: Choose the Integrate option and the Alexa app will launch in the background for you to continue the connection process.

Step 6: Choose the Link option from the pop-up in the Alexa app to link your smart plug and Alexa then click OK.

You can now control your smart plug with Alexa if the connection was successful. If not, the troubleshooting tips below should help you fix the problem.

How to Fix Leviton Smart Plug Not Connecting to Alexa

If you had trouble integrating your Leviton Smart Plug into Alexa, troubleshoot the problem using the tips below;

  1. Ensure you successfully linked your smart plug to the Leviton app. If not, refer to the setup process and troubleshooting tips above to do so.
  2. Make sure the Leviton is updated and the running version is 3.13.4 or higher. Check the version you have and compare it with what is available on your app store and update if necessary.
  3. Turn on your internet. Leviton Smart plugs rely on your internet connection to control and setup your smart plug. So, ensure you have a working internet during the connection process.
  4. Turn off then on your smart plug then try reconnecting again. If it doesn’t work, press and hold the paddle/button for 3 – 5 seconds and release. Trying reconnecting back to Alexa.

If none of the tips above worked and the issue is still persistent, contact the Leviton technical support team for further assistance.

How to Connect Leviton Smart Plug to Google Home Assistant

Connecting your Leviton app to the Google Home app allows you to control your smart plug with the help of Google Assistant. Here’s how to connect to the smart plug to Google Home Assistant;

Requirements: Your smart plug connects to the Leviton app, Google home device (speaker), and the Google Home App.

Step 1; Connect your Leviton Decora Smart Wi-Fi Plug to the Leviton app, configure it properly and continue the next step.

Step 2: Tap the three-dotted straight lines at the bottom of the Leviton apps homepage

Step 3: From the integration section, choose Google Assistant

Step 4: Choose the Integrate option to continue

Step 5: The Google Home app will launch and complete the connection process. Follow any in-app instructions to complete the connection process.

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You’re all set. If the connection was successful, you can now control your smart plug with Google Assistant.

How to Fix Leviton Smart Plug Not Connecting to Google Home Assistant

If you had issues connecting to Google Home Assistant, the tips below will help you troubleshoot and hopefully fix the connection problem;

  1. Ensure both Leviton and the Google Home app are running their current versions. Check your app and if you find an update, download, then try reconnecting again.
  2. Restart both mobile apps, then your smart plug and your Google device, then try reconnecting back to Google Home to see if this solves the problem.
  3. Reset your smart plug by pressing and holding the power button until the LED light blinks. Now, reconnect to the Leviton app, then Google Home.

If none of the tips above worked and the issue is still persistent, contact the Leviton technical support team for further assistance.

How to Connect Leviton Smart Plug to Apple HomeKit/Siri

Follow the steps below to connect your Leviton Smart Plug to Apple HomeKit/Siri;

Step 1: Download and install the My Leviton app from the iOS app store for your iPhone or Apple device.

Step 2: Open the app and Select the + icon on the upper right corner of the homepage.

Step 3: Select Add Accessory

Step 4: Scan the QR code or enter the HomeKit setup code to continue the connection process

Step 5: Choose your smart plug and select add to Home. Now, chose the room and rename your smart plug.

Step 6: Once the Leviton app is launched, select use with HomeKit from the button on the page, then check if your device is available and click continue.

Step 7: Choose Siri only if you want to use just Siri or choose Siri plus other Assistants if you’re using Siri alongside other voice assistants and tap continue.

Step 8: Choose Ok from the pop-up and continue any other in-app instructions or prompts to complete the connection process.

How to Fix Leviton Smart Plug Not Connecting to Apple HomeKit/Siri

If you had issues connecting to Apple HomeKit/Siri, follow the tips below to troubleshoot;

  1.  Ensure your Leviton app is updated and running its current version. Check the app or go to your app store to download and install updates if available.
  2. Ensure that you’re logged into your iCloud account and that Home is enabled. Go to settings, iCloud account, and check if the Home function is enabled. If not, enable it and try reconnecting again.
  3. Turn on your internet connection and double-check that you’re connected to a working Wi-Fi connection. Next, reset your smart plug and try reconnecting back to the Apple HomeKit again.

If none of the tips above worked and the issue is still persistent, contact the Leviton technical support team for further assistance.

Leviton Smart Plug Not Working Manually

If your Leviton Smart Plug is not functioning manually, you can try the following tips to troubleshoot the issue:

  • Ensure that your smart plug is receiving power. You can do this by plugging a lamp or any other device into it to see if it turns on. If it doesn’t, check to make sure that the plug is firmly inserted into the wall outlet.
  • Next, try manually turning the Smart Plug on and off using the power button on the plug itself. If the device that’s connected to the smart plug doesn’t turn on and off, it’s most likely a defective unit, and you need to contact Leviton support for a replacement.
  • If the power button is working correctly, then the issue is most likely with connecting the Smart Plug to your Leviton app and ensuring communication. Ensure that your smartphone or tablet is connected to your 2.4GHz Wi-Fi network, as Leviton Smart Plugs only work with 2.4GHz.
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 Leviton Smart Plug Offline

If your Smart Plug is showing offline in the app, follow the tips below to fix the problem:

  • Check if the smart plug is getting power by plugging in a device and making sure it turns on. If the outlet itself has power, then reset the plug by pressing and holding the power button for 10 seconds until the light starts rapidly blinking. 
  • Next, open the Leviton app and try adding the device again, even if it was previously added. Enter your Wi-Fi password when prompted. Consider rebooting your router and modem as well if you continue to have connectivity issues.
  • Make sure your mobile device is connected to your 2.4GHz Wi-Fi network, not 5GHz. The Leviton Smart Plugs only communicate over 2.4 GHz. If you have a dual-band router, switch to the 2.4GHz band and try adding the device again.
  • If the plug is still offline, unplug it and move it closer to your router for better Wi-Fi coverage. Avoid plugging it into an outlet with a lot of big power-draining appliances, as these can interfere with the wireless signal. 

As a last resort, you can contact Leviton customer support. They will tell you if the unit is defective and send you a replacement plug. But in most cases, following these troubleshooting tips will get your smart plug back online and working properly.

My Leviton App Not Working  

Do you need help getting your Leviton Smart Home device to work with the Leviton app? Follow these simple tips to get it up and running quickly: 

1. Make sure you downloaded the correct app – My Leviton, not Leviton Home or Leviton Security & Automation. 

2. Connect your mobile device to your 2.4 GHz Wi-Fi network, not 5 GHz. 3. Ensure your Leviton device has power and is in pairing mode with the light blinking. 

4. If needed, delete and reinstall the My Leviton app and follow the on-screen instructions to add the device. 

5. If it’s still not working, power cycle both the Leviton device and your router, and give your smartphone a reboot. Then, try adding the device in the app again.

How to Reset Leviton Smart Plug

  1. Press and hold the power button on the plug for 10 seconds. 
  2. Keep holding when the light flashes yellow until it starts flashing red.
  3. When you release the button, the status light on the plug will turn solid green and then start blinking rapidly. This means it’s in pairing mode.  

In Conclusion

When connecting your Leviton Smart plug to Wi-Fi or any voice assistant of your choice, ensure that you have a working Wi-Fi connection.

Also, be on the lookout for the lookout and ensure that you’re always connected to the Leviton app before connecting to Alexa, Google Assistant, or the Apple Homekit/Siri. checkout Leviton Smart Light Switch Not Connecting: + Set Up Guide if you have a Leviton smart switch.

If none of the tips above worked and the issue is still persistent in fixing your Leviton Decora Smart Plug, contact the Leviton technical support team for further assistance.

Frequently Asked Questions (FAQs)

Q. Can I Combine Devices to Create Schedules, Lighting Scenes, and Voice Commands to Control My Entire Home?

Yes. With the Leviton app, you can control any device connected to it. You can control anything from electronics, smart lightning, and even fan all from the Leviton app as long as they are connected to the app.

Q. What Is the Wireless Range of the Anywhere Companions?

It is recommended to install your smart plug within 50 feet for 2nd generation devices.

Q. Can Decora Smart Wi-Fi 1st Gen and 2nd Gen Devices Work Together in the My Leviton App?

Yes, Decora Smart Wi-Fi 2nd Gen effortlessly integrates with all Decora Smart Wi-Fi products currently on the market and also the 1st Gen, both can work effectively within the Leviton app.

Q. Does Leviton Work With Android?

Yes, Leviton smart home devices are compatible with Android smartphones and tablets. Be sure to download the My Leviton app from the Google Play store. The app requires Android 5.0 or later.

Q. Which Leviton App to Use? 

For Leviton’s smart plugs, dimmers, switches, and bulbs, you’ll need the My Leviton app. This app controls their basic smart home devices. For home automation systems, use the Leviton Security & Automation app. And for their Wi-Fi Decora smart hub, use the Leviton Home app.