3 Easy Steps to Fix Ohmaxx Smart Plug Not Connecting

Is your Ohmaxx Smart Plug not connecting to Alexa and the Google Home Assistant? Do you have issues connecting to Wi-Fi or the Smart Life app?

You’re in luck. This article has got you covered. In the paragraphs that’ll follow, you’ll find steps and tips to help you fix your Ohmaxx Smart Plug not connecting to the smart life app, Wi-Fi, Alexa, and Google Home.

Ohmaxx Smart Plug Not Connecting to Smart Life App, Wifi, Alexa, Google Home Assistant

Without further ado, let’s begin!

How to Setup Ohmaxx Smart Plug With Smart Life App

To control your Ohmaxx Smart Plug and also link it to Alexa and Google Home, you need to first connect it to the Smart Life app.

Follow the steps below to pair your Ohmaxx Smart Plug with the Smart Life app;

Step 1: Download and install the Smart Life app from the Google playstore or iOS app store.

Open the App and create your account.

Step 2: From the top right corner, select ‘Add the device’  and Tap the “+” icon

Step 3: Select “Smart Plug” and enter your Wi-Fi details

Step 4: Allow the Smart App to connect to your smart plug and then select the room in which you want to use the smart plug

Step 5: Rename your smart plug and tap on done to finish the connection process

How to Fix Ohmaxx Smart Plug Not Connecting to Smart Life App

If the connection to the smart life app was unsuccessful, try the troubleshooting tips below to fix the problem;

  1. Ensure that the smart plug has power and is ready for pairing. Confirm that the indicator light on the smart plug is blinking, showing readiness for pairing. If the indicator light is not blinking, press and hold the power until it blinks, then try reconnecting again.
  2. Turn on Bluetooth, Location services, and Wi-Fi on your mobile device just to help with a faster connection. After a successful connection, you can turn off location services and Bluetooth and then control your smart plug with the smart life app.
  3. Update your mobile device firmware from the setting then try reconnecting. If that doesn’t fix the problem, turn ‘OFF’ the smart plug, then wait for a while, then turn it back ‘ON’, then reconnect again back to the smart life app.
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If you’re still having difficulties connecting your smart plug to the Smart Life app, contact Ohmaxx customer support to check if your device is compatible with the Smart Life app and also for further help.

How to Connect Ohmaxx Smart Plug to Wi-Fi

Follow the steps below to set up your Ohmaxx Smart plug to Wi-Fi;

Step 1: Open the Smart Life app then select add device from the homepage

Step 2: Plug your device into an outlet and turn it ‘ON’

Step 3: Press and hold the power button until the indicator light blinks.

Step 4: Choose the 2.4Ghz network, then enter your Wi-Fi password to connect your smart plug to the network

Step 5: Allow the smart life to finish connecting to your network, then set up your smart plug using the steps above, then rename your smart and you’re ready.

How to Fix Ohmaxx Smart Plug Not Connecting to Wi-Fi

If you have issues connecting your Ohmaxx Smart Plug to Wi-Fi, try the troubleshooting tips below;

  1. Ensure your smart plug is ‘ON’ and ready to pair. Also, check that your router is turned ‘ON’. If everything looks good, power cycle both devices, and when they are back up, try reconnecting back to Wi-Fi.
  2. Ohmaxx Smart Plug won’t connect to Wi-Fi on a 5GHz network band. Therefore, ensure that you connect to the 2.4GHz band. If you’re using your mobile hotspot, ensure to choose the 2.4Ghz likewise if you’re using a dual-band router.
  3. Switch to AP mode and confirm that the indicator light on your smart plug is blinking fast. Now, press and hold the power button for 5 seconds and the indicator light should start blinking slowly. Next, choose the SmartLife-XXX hotspot on your mobile device, then try connecting to Wi-Fi.
  4. Ensure you have a good network signal and strength. Move your smart plug closer to your router or your mobile device to your smart plug to improve the network connection speed and then try reconnecting again.
  5. If the indicator light doesn’t blink or stops blinking during the connection process, press and hold the ON/OFF button for 5-10 seconds to put your smart plug into pairing mode, then try reconnecting back to Wi-Fi.

If none of the tips above helped you to fix the issue, please contact Ohmaxx customer support for further help.

How to Setup Ohmaxx Smart Plug With Alexa

Here’s how to connect your Ohmaxx Smart Plug with Alexa;

Step 1: Download and set up your smart plug with the Smart Life app. Refer to the steps above to connect your smart plug to the Smart Life app.

Step 2: Download the Alexa app, create an account if you’re a new user, and sign in. If you already have an account, log in with your user details.

Step 3: On the smart life app, go to your home screen and then select settings on integrations, select ‘Alexa’ and enter your Alexa account details.

Step 4: You’ll be redirected to the Alexa app and tap on the ‘Link’ button to complete the setup and link to Alexa.

Step 5: Go to the Alexa app and you’ll find your smart plug on the homepage. Rename your smart plug and create schedules or group your smart plug if you have over one.

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If you have issues connecting your smart plug to Alexa, try the troubleshooting tips below to fix the problem.

How to Fix Ohmaxx Smart Plug Not Connecting to Alexa

Try the tips below to troubleshoot your Ohmaxx Smart Plug not connecting to Alexa;

  1. Enable Alexa Skill by locating ‘Skills and Games’ within the Alexa app, then search for your smart plug. Once Alexa finds your smart plug, tap on enable skills and then try controlling your smart plug using Alexa.
  2. Ensure that your smart plug is connected to the Smart Life app. If it is, remove the smart plug from the smart life app, add it back following the steps in the setup instructions, and then try reconnecting back to Alexa.
  3. Check and ensure that your Echo dot device is running its current version from the Alexa app. Also, check that the smart life app is updated and if everything looks good, try connecting back to Alexa.

If you’re still having difficulties getting your Ohmaxx Smart plug to Alexa, contact Ohmaxx customer support for further help.

How to Connect Ohmaxx Smart Plug to Google Home Assistant

An alternative to the Alexa voice assistant is the Google Home Assistant. To use the Google Home Assistant, you need to set up the Google Home app. Follow the steps below to connect to the Google Home app;

Step 1: Connect your Smart Plug to the Smart Life app. If you’re not sure how to do this, scroll up to the setup steps in the Smart Life app and then continue to the next step.

Step 2: Download and open the Google Home app. Sign in with your account details or create an account if you’re a new user.

Step 3: Go to Home controls or tap the ‘+’ icon on the homepage of the Google Home app

Step 4: Select ‘Add Device’ then search for ‘Smart Life’ from the list of devices.

Step 5: Select ‘Smart Life’ and enter your Smart Life account details to link with the Google Home app

The Google Home app is going to sync all devices connected to the Smart Life app. You’re going to find your Ohmaxx Smart Plug on the homepage if the setup was successful.

How to Fix Ohmaxx Smart Plug Not Connecting to Google Home Assistant

If you could not connect your Ohmaxx Smart Plug to Google Home Assistant, try the troubleshooting tips below to fix the problem;

  1. Check and ensure your smart plug has power. Move the smart plug to a different outlet if you’re not sure the outlet works. Next, power your smart plug and try to reconnect again.
  2. Make sure your smart plug and your Google Home device are connected to the same Wi-Fi network. If not, you may not connect to Google Home. Also, move both devices closer to each other and try reconnecting again.
  3. Refer to your user manual for steps to reset your Google Home device. After a successful reset, try reconnecting back to Google Home Assistant.

If you’re still having difficulties connecting to Google Home Assistant, reset your Ohmaxx Smart Plug using the tip below, then connect back to the Smart Life app and then to Google Home Assistant.

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Ohmaxx Smart Plug Not Connecting to App

If you’re having trouble connecting your Ohmaxx Smart Plug to the Smart Life app, try the following troubleshooting tips:

  1. Ensure that the smart plug has power and is ready for pairing.
  2. Confirm that the indicator light on the smart plug is blinking, showing readiness for pairing.
  3. Turn on Bluetooth, location services, and Wi-Fi on your mobile device to help with a faster connection.
  4. Update your mobile device firmware from the settings, then try reconnecting.
  5. If that doesn’t fix the problem, turn ‘OFF’ the smart plug, then wait for a while, then turn it back ‘ON,’ then reconnect again back to the smart life app.

Ohmaxx Smart Plug Not Responding

If your Ohmaxx Smart Plug is not responding, try these troubleshooting tips:

  1. Turn off your smart plug from the power switch. This should fix any bug within the device firmware and fix the ‘Not Responding’ issue.
  2. Make sure the smart plug is connected to your router, and you have a stable internet connection.
  3. Reset the smart plug if the tips above do not work. Once you reset the smart plug, it should start working. However, if the problem persists, contact Ohmaxx customer support for further assistance.

Ohmaxx Smart Plug Keeps Disconnecting

If your Ohmaxx Smart Plug keeps disconnecting, try these troubleshooting tips:

  1. Ensure that your Wi-Fi signal is strong and has the power to support your smart plug. 
  2. Move your router closer to your smart plug, or vice versa.
  3. Check if there are any physical obstructions between your router and the smart plug.
  4. Reset your smart plug by unplugging it from the outlet and plugging it back in.

How to Reset Ohmaxx Smart Plug

Press the ON/OFF buttons for 5 seconds and wait for the LED indicator to flash fast, the reset is successful. While in EZ mode, press and hold the ON/OFF button for 10 seconds and wait for the indicator light to blink slowly.

Note: If you changed your network connection or router, or probably moved to a new location, you’ll need to reset your smart plug and go over the connection process again. First, to the smart life app and then to any voice assistant app of your choice.

Conclusion

Always ensure your smart plug is connected to the smart life app, the smart plug is turned ON and ready to pair, and you have a good network connection during setup.  Check out Smart Light Bulb Not Connecting for troubleshooting tips if you use other brands of Smart Bulbs.

The tips above should help you fix any issues with your Ohmaxx Smart Plug. However, if you still have difficulties connecting or setting up, contact Ohmaxx support for help.

As a last resort, you may have to replace your smart plug and get something new as your device may be damaged.

Frequently Asked Questions (FAQs)

Q. What’s the Max Load This Smart Plug Can Carry?

The Ohmaxx Smart Plug can carry any electrical device plugged into it provided it doesn’t exceed 1200W, 10A. Ensure to not exceed this.

Q. What Other App Can I Use With the Ohmaxx Smart Plug?

The Ohmaxx Smart plug supports the Smart Life app and the Tuya smart app. Both apps can be found in your mobile device app store.

Q. Why Is My Ohmaxx Smart Plug Flashing Red Light?

If your Ohmaxx Smart Plug is flashing a red light, your device is resetting to its factory default settings. Once the reset is complete, your device will start showing a blue light on the indicator.

Q. Why Is My Ohmaxx Smart Plug Offline?

If your Ohmaxx Smart Plug is offline, there can be various factors contributing to the issue, such as weak or unstable Wi-Fi signal, power outages or fluctuations, issues with the smart hub or companion app, physical interference, or even firmware updates.

To resolve this issue, try resetting your smart plug by unplugging it from the outlet and plugging it back in.

Q. Can I Use This Device on the 5GHZ Network Band?

Yes. But during setup, you can only connect through the 2.4GHz network band. After a successful connection, you can switch back to the 5GHz band without issues.