3 Easy Steps to Fix Philip Hue Smart Plug Not Connecting

Is your Philip Hue Smart Plug not connecting? Are you trying to connect your smart plug all to no avail?

You may encounter problems while setting up your smart plug, which is quite normal with most electrical home gadgets but, you don’t have to worry no more because this article has got you covered.

Philip Hue smart plug not connecting to Hue Bridge, Wifi, Alexa or Apple HomeKit Siri

In this article, you’ll find setup guides and tips to help troubleshoot the issue you’re having with your smart plug. Stick around till the end to get your smart plug back up and running in no time.

Without further delay, let’s begin!

How to Connect Philips Hue Smart Plug to Wi-Fi

To connect your Philips Hue Smart Plug to Wi-Fi, you need to connect your smart plug to the Hue Bridge after connecting the Hue Bridge to your router.

Here’s the exact step to connect your Philips Hue Smart Plug to Wi-Fi;

Step 1: Plug in your Hue bridge to a wall outlet and it will power up automatically or press the power button to turn it on

Step 2: To connect the Hue Bridge to Wi-Fi, use the Ethernet of network cable. Plug one end of the cable into your router and the other end into the Hue Bridge.

Step 3: Now wait for the three lights on the Hue Bridge to come up signifying the connection to Wi-Fi is successful.

Step 4: Download the Philips Hue App from the iOS app store or the Android’s Google Playstore, register an account and sign in with your details if you don’t have an account.

Step 5: Insert your smart plug into an outlet or a power strip, wait for the LED light to turn green, or press the on/off button to turn it on.

Step 6: Open the Hue app and then navigate to the settings tap and then tap on the ‘Lights’ option

Step 7: Tap the + icon in the right corner of the page

Step 8: Find the search box and tap it then search for the Hue Smart Plug

Follow any prompts or in-app instructions to complete the connection process.

How to Fix Philip Hue Smart Plug Not Connecting to Wi-Fi

If you had issues connecting your Philips Hue Smart Plug to Wi-Fi, follow the tips below to troubleshoot;

  • Ensure your smart plug and Hue Bridge is plugged into a working outlet and powered on. Make sure the Hue Bridge is connected to Wi-Fi using the cable that came with it and also that the three indicators came up showing the connection was successful.
  • Ensure that you used the supported network cable that came with the Hue Bridge to connect to your router. If the light didn’t come up, replace the cable and then try reconnecting back to Wi-Fi.
  • Check and ensure that you’re connecting to the same network. Your smartphone should be connected to the same network as the Hue bridge before linking your smart plug. If not, you may not connect to Wi-Fi.
  • Bring your smart plug closer to your router and the Hue Bridge, remove all obstructions and ensure you’re within the range of your router. After a successful connection, you can move your smart plug to its original location.
  • Power cycle the Hue Bridge and your smart plug. Turn both devices off then wait for a while before powering them up. Now try reconnecting back to Wi-Fi and see if this fixes the problem.
  • The connection problem to Wi-Fi can easily be fixed if your Hue Bridge is already connected to Wi-Fi. If you’re sure the connection was successful, reset your smart plug.
  • To reset your smart plug, press and hold the power button at the top of the plug for about 10 seconds until the LED light turns green. Now try reconnecting back to Wi-Fi and if this fixes the problem.
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If the issue persists, contact Philips Hue Support for further assistance.

How to Connect Philips Hue Smart Plug to Alexa

To use your smart plug with Amazon Alexa, you need to connect it to the Alexa app. The steps below will show you how to connect your smart plug to Alexa;

Before starting the connection process, ensure that your smart plug is connected to Wi-Fi through the Hue Bridge. Also, make sure your Hue Bridge is connected to Wi-Fi and the LED light is showing.

Step 1: Download the Amazon Alexa app and create an account if you don’t have one. Next, Login with your correct account details.

Step 2: On the Alexa app, tap the Menu icon from the homepage and select ‘skills’

Step 3: On the search bar, type in ‘Philips Hue and then select it from the search result

Step 4: Tap Enable and then you’ll be redirected to the Philips Hue account page where you’ll be required to sign in with your account details and then sign in with your correct account details

Step 5: From the pop-up, tap Discover Devices and the app will search and sync all devices associated with your Hue account. It should discover your smart plug.

Step 6: Go back to the Homepage of the Alexa app and you should find your smart plug there if the connection process was successful.

If you’re having trouble setting up your Philips Hue Smart Plug with Alexa, the troubleshooting tips below should help you fix the problem.

How to Fix Philip Hue Smart Plug Not Connecting to Alexa

Is your Philips Hue Smart Plug not connecting to Alexa? Follow the tips below to fix the problem;

  1. Ensure that you have the latest Echo device and that you have the latest version of Alexa installed. You can check for updates from your app store or ask Alexa, “Alexa, is your software up to date?”
  2. Check and ensure that your Hue Bridge is set up and connected to Wi-Fi. Check that your smart plug is also connected properly. Also, ensure that you logged in with your correct Hue account details on the Alexa app.
  3. Restart your router and the Hue Bridge and ensure that you have a stable network connection. Disable all VPNs and firewalls and try getting connected before enabling it again.
  4. Reset your smart plug by holding the power button for about 10 seconds and then try reconnecting again. If the problem persists, uninstall the Alexa and re-install again, then try the reconnection process again.

If you still have issues, or the problem persists, contact Philips Hue support for further

How to Connect Philips Hue Smart Plug to Apple HomeKit/Siri

Setting up your Philips Hue Smart Plug to Apple HomeKit/Siri is simple as long as you have an Apple device. Here’s how to connect your Philips Hue Smart Plug to Apple HomeKit/Siri;

Step 1: Open the Philips Hue app and then navigate to settings

Step 2: Search for ‘HomeKit & Siri’ and select it

Step 3: Tap Pair Bridge and then select create home

Step 4: Scan the ID in the button of your Hue Bridge

Your smart plug should show up in the app now and you can choose where you want to use your smart plug in your home.

How to Fix Philips Hue Smart Plug Not Connecting to Apple HomeKit/Siri

If you have issues connecting your Phillips Hue Smart to Apple HomeKit/Siri, the tips below may help you fix the problem;

  1. Ensure that your mobile phone is connected to the same router as your Hue Bridge. Also, check and ensure that your Hue Bridge is connected to Wi-Fi and the indicator light is active.
  2. You must be able to use Apple’s Bonjour software on your router to find other networked devices and services. You cannot use HomeKit if your router does not support this app. Contact your manufacturer to check for compatibility.
  3. Navigate to Privacy > HomeKit in the Settings app. Toggle the ON button OFF. Restart your iOS device. Return to the HomeKit page in the privacy settings page and toggle Hue to the ON position once your device is back online.
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The tips above should help you fix the problem with your smart plug and Apple HomeKit/Siri. If you’re still having issues, contact Philips Hue support for further assistance.

Philips Hue Smart Plug Not Showing Up in App

It can be frustrating when your new Philips Hue smart plug won’t show up in the app. Here are some tips to get your smart plug connected:

  1.  Make sure the smart plug is plugged in and the Light on it is on. The Light indicates it has power. Power cycle the smart plug by unplugging it from the power outlet for 10 seconds and plugging it back in. This may force a reboot.
  2. Check that the smart plug is within range of your Hue bridge. It should be within 30-40 feet. Move it closer if needed.
  3. Open the Philips Hue app and, go to Settings > Hue Bridges and check if your Hue bridge is connected. Reconnect it if needed. 
  4. Try manually searching for new lights in the Hue app. Go to Settings > Light Setup > + Add Light. 

Philips Hue Smart Plug Offline

Here are 6 steps to help you get your Philips Hue smart plug back online quickly: 

  1. Check your WiFi connection. Ensure that your phone or tablet can connect to the internet. If it’s working, power cycle the plug by unplugging it for 10-15 seconds and then plugging it back in. 
  2. Move the smart plug closer to your wireless router to get a stronger signal. The range of the plug is typically 30-40 feet. 
  3. Check that the status light on the smart plug is on. If the light is off, the plug may not be receiving power. 
  4. Open the Philips Hue app and navigate to Settings > Hue Bridges. Check if the Hue bridge is still online. If it is not, reconnect it. 
  5. Update your router firmware and the Philips Hue app to the latest versions. Older software can cause connectivity problems. 
  6. As a last resort, you can factory reset the plug by pressing and holding the power button for 10 or more seconds. This will erase all settings and reconnect the plug.

Philips Hue Smart Plug Timer Not Working

Philips Hue smart plug timers not working? Here are some quick troubleshooting steps:

  1. Open the Philips Hue app, go to the Routines section and check if your timer routine is still there and enabled. Re-enable it if needed.
  2. Make sure your smart plug is online and connected to the Hue bridge. Check its status in the Devices section.
  3. If it worked before but stopped, try deleting the routine and creating a new one from scratch. Glitches can prevent routines from running.
  4. Ensure your phone’s clock and timezone match your actual location. Incorrect time settings can impact schedules and timers.
  5. Force close and reopen the Hue app if the routine fails to trigger after checking other steps. This reloads all settings.

Phillips Smart Plug App

The Philips Hue app lets you control your Philips smart plugs and bulbs from your phone or tablet. Here are some key things you can do with the app:

  1. Turn your smart plugs on or off remotely
  2. Set schedules and timers for your smart plugs and lights
  3. Create scenes and routines like “Movie Night” that control multiple lights and plugs
  4. Adjust brightness levels and colors if using Philips Hue color bulbs
  5. Control lights and plugs when away from home
  6. Integrate with Amazon Alexa, Google Assistant, etc. for voice control and much more.
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How to Reset Phillips Smart Plug

If your Phillips smart plug is unresponsive or acting erratic, resetting it can often fix common issues. Here’s how to reset a Phillips Hue smart plug:

  1. Locate the reset button on the side or bottom of the smart plug.
  2. Press and hold the reset button for at least 10 seconds. 
  3. Watch the status light on the smart plug. It will initially go off, then begin flashing. Keep holding the button.
  4. The status light will eventually turn back on solid, indicating the reset is complete. 
  5. Release the reset button. The smart plug has now been returned to factory settings.
  6. Open the Philips Hue app and set up the smart plug like new. It should be responsive again once set up.

Note: Resetting deletes any configured settings, schedules, and voice assistant connections. So you’ll have to set those up again. But it often resolves technical issues and connectivity problems quickly.


There you have it! Set up steps and troubleshooting tips to help you fix any problem with your Philips Hue Smart Plug.

Always remember to connect your smart plug to the Hue Bridge then link the Bridge to Wi-Fi, Alexa, and Apple HomeKit to control your smart plug. Checkout Philips Hue Bridge Full Troubleshooting Guide if you’re having issues with your Philips Hue Bridge.

Ensure that your Hue Bridge is connected to a working Wi-Fi connection while setting up. However, if the problem persists, contact Philips Hue support for further assistance.

Frequently Asked Questions (FAQs)

Q. Can I Use the Smart Plug to Dim and Brighten My Lights?

No. The Smart plug does not offer dim or brightening features, but it lets you turn on and off your lights using an app or voice assistant.

Q. What Is the Maximum Wattage Light I Can Use With the Smart Plug?

Mainland Europe: 2300W

Great Britain and Ireland: 3250W

North America: 1800W

Australia and New Zealand: 2400W

Q. What Does the “Restore Factory Settings” Button on the Back of the Hue Bridge Do?

Your Hue Bridge will return to its factory settings if you press and hold the “Restore factory settings” button on the back of it. All settings and configurations will be lost when you perform a factory set.

Q. Why Is My Philips Hue Not Connecting?

If you’re having trouble connecting your Philips Hue lights, there could be a number of reasons why. Here are some things to check: 

  • Out of range: Your lights need to be within 30-40 feet of the Hue bridge for optimal connectivity. If you’re having trouble connecting your lights, try moving them closer to the bridge. 
  • Wrong mode: If the status light is blinking on one of your lights, it means it’s in setup mode. To add the light to your system, you’ll need to use the Hue app. Open the app and follow the instructions to find and add the light. 
  • Power issue: Your lights need a working power source to function. Make sure that bulbs are installed properly and connected to a working power source. 
  • WiFi problems: weak router signals and other WiFi issues can disrupt connectivity. If you’re having trouble connecting your lights, check your WiFi router to ensure it’s working properly. 
  • App issues: If the Hue app can’t find your lights, try force closing and reopening the app. This can help to refresh the app and find any new lights that have been added to your system.
  • Bridge connection: The Hue bridge is the hub that connects all of your lights. If the bridge light is not solid blue, it means it’s not connected properly. To fix this, try reconnecting the bridge using the Hue app.
  • Interference: Other electronics in your home can cause interference and disrupt connectivity. Try moving the Hue bridge away from other electronics to improve connectivity.

 Q. How Do I Fix Unresponsive Philips Hue?

If you are experiencing unresponsiveness with your Philips Hue lights, there are a few troubleshooting tips that you can try: 

  1. Power cycle your bulbs, plugs, and Hue bridge. By flipping the switch or unplugging and replugging, you can reboot the devices and potentially fix any issues. 
  2. Check your router and WiFi connectivity. For proper functioning, Hue requires reliable WiFi. Make sure that your router is working correctly and that your WiFi is stable. 
  3. Relocate your Hue bridge closer to the lights. The Hue bridge should be within a range of 30-40 feet of the lights. If it is further away, it may result in connectivity issues. 
  4. Ensure that your Hue bridge and app are updated to the latest firmware. Outdated software can cause problems, and updating can help to fix them. 
  5. If none of the above steps work, perform a factory reset of the Hue bridge. This can be done by using a paperclip to hold the reset button on the bridge for 10 or more seconds. It is worth noting that this step will erase all of your settings, so it should be used as a last resort.