5 Easy Steps to Fix Geeni DOT Smart Plug Not Connecting - FixTechPoint.com: Smart Device Solution Arena

Just like any other electrical home appliance, you may encounter issues while using or setting up your Geeni DOT smart plug. If you’re reading this, you may have issues already.

You don’t need to worry; this article contains troubleshooting tips to help fix any issues you may have with your Geeni smart plug. Stick around till the very end.

Let’s head right into it!

Table of Contents

How to Setup Geeni DOT Smart Plug With Geeni App

To control your Geeni Smart Plug remotely and enjoy other Smart features like scheduling and timer function amongst others, you need to connect your smart plug to the Geeni app.

The steps below will help you connect to the Geeni app;

Step 1: Download the Geeni app from App Store or Google Play. Then create an account if you’re a new user or login if you’re an existing user.

Step 2: Power on the Smart Plug after plugging it into a working outlet and confirm that the indicator light is blinking slowly.

Step 3: On the top right corner of the Device’s screen, click (+) & select “Smart lighting”.

Step 4: Choose “AP Mode” in the top corner, then click ‘Next’

Step 5: Enter your Wi-Fi details and wait for the connection to complete

If the connection was successful, you should find your smart plug on the homepage. Rename the smart plug and set preferences and schedules.

How to Fix Geeni DOT Smart Plug Not Connecting to Geeni App

Do you have issues connecting to the Geeni app? Try the tips below to troubleshoot:

Ensure you have an updated version of the Geeni app and that you entered the correct Wi-Fi details and connected to the right network when connecting to the Geeni app. Double-check and try reconnecting again.
Power cycle your smart plug and router by turning them OFF and waiting for a while before turning them ON. Now, try reconnecting again to the Geeni app to see if this fixes the problem.
Remove all interference and obstructions and try to connect again. Move your smart plug closer to your router and remove any other electrical appliance that may interfere with the connection process.
Reset your router and try connecting again. If you’re not sure of the exact steps to follow, please refer to your router’s user manual.

How to Connect Geeni Smart Plug to Wi-Fi

Do these steps to connect your Geeni Smart Plug to Wi-Fi;

Step 1: Power on your Geeni smart plug and confirm that the indicator light is blinking quickly.

Step 2: In the Geeni app, select the “+” icon from the top right corner of the page

Step 3: Select “Smart Power” and ensure the Indicator light is blinking shower readiness to connect to Wi-Fi.

Step 4: Enter your Wi-Fi password on the prompt and wait for the Geeni app to finish connecting to Wi-Fi.

The Geeni app will try to connect your device to Wi-Fi and once it’s successful, you can now control your smartphone using the Geeni app or any voice assistant like Alexa or Google Assistant.

How to Fix Geeni DOT Smart Plug Not Connecting to Wi-Fi

Do you have trouble connecting your Geeni Smart Plug to Wi-Fi? Try the troubleshooting tips below;

Ensure your device has power and is ready to connect. The indicator light on your Geeni Smart Plug should blink rapidly or slowly, showing it is ready to connect. Press and hold the power button until the indicator light starts to blink, then try reconnecting again.
Check and ensure that your mobile device is in its current version. For iOS devices, you should have iOS version 8 or above while for Android devices, it should run version 4.1 or higher. Also, ensure all other gadgets and the Geeni app are updated.
Check your Wi-Fi network and password. Double your Wi-Fi password to see if you entered the correct password, you may have unknowingly added extra space, so delete the password and add it back, then connect again.
Make sure you’re connecting to a 2.4GHz Wi-Fi network as Geeni Smart Plugs won’t connect to a 5GHz network band. If you have a dual-band router, ensure you check only the 2.4GHz band and uncheck the 5GHz band.
Bring your router and smart plug together. This helps to strengthen the network and remove any obstruction or interference. Do this and try reconnecting back to Wi-Fi.

How to Setup Geeni DOT Smart Plug With Alexa

To control your smart plug with the help of a voice assistant, you need to connect your smart plug to amazon’s Alexa app.

Here’s how to connect your Geeni Smart Plug to Alexa;

Step 1: Download the Amazon Alexa app from Amazon, iOS app store, or the Google Playstore. Sign in with your Amazon account details.

Step 2: Tap on “Skills” then search for “Geeni”.

Step 3: Tap on the Geeni icon and tap on “Enable” to link your Geeni device to Alexa

Step 4: Sign in with your Geeni account on the prompt

Step 5: On the Smart Home menu, select “Devices” and then tap on the “Discover Devices” button, then wait for Alexa to search and up your smart plug

Follow any other in-app instructions to complete the connection process.

How to Fix Geeni DOT Smart Plug Not Connecting to Alexa

If you tried connecting your Geeni Smart Plug to Alexa with no luck, try the troubleshooting tips below;

Delete the Alexa and Geeni apps Download and install them back, connect your smart plug to the Geeni app and then try connecting back to Amazon Alexa.
Disable and re-enable Alexa skills from the Alexa app. Go to skills and select Geeni, then remove and go over the connection process again to see if this fixes the problem.
Ensure you entered the correct Geeni account details because if you entered wrong details, your device may not connect and you won’t find it on the Alexa app.

If you still have issues, contact the Geeni support team for further assistance

How to Connect Geeni DOT Smart Plug to Google Home Assistant

To setup your Geeni Smart Plug to Google Assistant, follow the steps below;

Step 1: Download the Google Home app from the Google playstore or the iOS app store. Create a new account or login if you’re an existing user.

Step 2: Tap on Menu and select Home Controls from the list

Step 3: Tap the “+” sign at the bottom right of the page

Step 4: Choose “Geeni” from home control partners.

Step 5: Type in your Geeni account username and password to allow Google Home to control your smart plug.

If the connection is successful and your Alexa app and Geeni app are linked, you can control your Geeni Smart plug using Google’s voice assistant. Try saying “Ok Google” Turn off ‘Bulbs’ or anything plugged into it to see if it works.

How to Fix Geeni DOT Smart Plug Not Connecting to Google Home Assistant

If you had issues connecting your Geeni Smart Plug to Google Assistant, follow the tips below to troubleshoot;

Unlink Geeni in the google home app. Close the home app and then link Genni again. Now, try reconnecting again to see if this fixes the problem.
Ensure your smart plug is linked to the Geeni app correctly. Your device should be shown in the Geeni app if the connection was successful. However, go over the connection steps again, then connect to Google Home.
Check for updates for your Google Home app, and Geeni app, and also updates for your Google device and smart plug. An outdated version may be the reason you’re still unable to connect to Google Home.

If you still have issues, contact toggle Home customer support and the Geeni support team for further assistance.

Geeni Group Not Working

To fix the Geeni group not working problem, you can try the following steps:

Check if your devices are online and connected to your Wi-Fi network. You can do this by opening the Geeni app and looking at the status of each device. If any of them are offline or disconnected, try resetting them or reconnecting them to your network.
Check if your devices are updated to the latest firmware version. You can do this by opening the Geeni app and tapping on each device. Then tap on the settings icon and select “Check for firmware update.” If there is an update available, follow the instructions to install it.
Check if your group settings are correct and consistent. You can do this by opening the Geeni app and tapping on the group icon. Then tap on the settings icon and review the group name, icon, and devices. Make sure that they match your preferences and that there are no duplicates or missing devices.
Delete and recreate the group if none of the above steps work. You can do this by opening the Geeni app and tapping on the group icon. Then tap on the settings icon and select “Delete group.” Confirm your choice and then create a new group with your desired name, icon, and devices.

Geeni Failed to Add

If you want to manually connect to your Geeni smart device, you can do so by using the AP mode. This is a method that allows you to connect directly to your device without using your Wi-Fi network. This can be useful if you need help connecting to your network or if you want to use your device in a different location. To manually connect to Geeni using the AP mode, you can follow these steps:

Reset your device by turning it off and on again or by pressing and holding the reset button for 10 seconds until it flashes rapidly.
Open the Geeni app on your smartphone and tap on the “+” icon to add a new device.
Select the type of device that you want to add and tap on “AP Mode” at the bottom of the screen.
Go to your phone’s Wi-Fi settings and look for a network that starts with “Geeni,” followed by some numbers. Connect to this network and enter your Wi-Fi password.
Go back to the Geeni app, and the app will automatically detect your device. Then, follow the instructions to name your device and complete the setup.

How to Manually Connect to Geeni?

Reset your device by turning it off and on again or by pressing and holding the reset button for 10 seconds until it flashes rapidly.
Open the Geeni app on your smartphone and tap on the “+” icon to add a new device.
Select the type of device that you want to add and tap on “AP Mode” at the bottom of the screen.
Go to your phone’s Wi-Fi settings and look for a network that starts with “Geeni” followed by some numbers. Connect to this network and enter your Wi-Fi password.
Go back to the Geeni app and wait for the app to detect your device. Then, follow the instructions to name your device and complete the setup.

How to Fix Geeni Offline

If you’re facing an issue with Geeni going offline, you can try these steps to fix it:

Check if your device is plugged in or powered on. If not, plug it in or turn it on and wait for a few minutes until it reconnects.
Check if your device is within the range of your router and that no obstacles or interference could affect the connection. You can do this by moving your device closer to your router or using a Wi-Fi extender to boost the signal.
Ensure that your device is connected to your Wi-Fi network and has a strong signal. You can do this by opening the Geeni app and looking at the status of each device. If any of them are offline or disconnected, try resetting them or reconnecting them to your network.
Confirm and ensure that your device is updated to the latest firmware version. You can do this by opening the Geeni app and tapping on each device. Then tap on the settings icon and select “Check for firmware update.” If there is an update available, follow the instructions to install it.

If none of the above steps work, contact Geeni customer support for further troubleshooting or replacement.

How to Reset Geeni DOT Smart Plug

Press and hold the power button for 3 seconds until the indicator light blinks rapidly, showing the factory reset was successful.

For EZ mode, press and hold the power button until the indicator light blinks rapidly, while for AP mode, press and hold the power button for 3 seconds until the indicator light blinks slowly.

Conclusion

There you have it. Steps to set up your Geeni smart plug to the Geeni app, Wi-Fi, Alexa, and Google Home Assistant. Also, troubleshooting tips to help you fix any issue with the smart plug. Check out Geeni Smart Light Bulb Not Connecting for tips on how to troubleshoot Geeni smart plugs not working.

Ensure to go through the steps carefully and also try all the tips above to see which one works best in solving the issue with your smart plug

If you still have more questions or cannot fix the problem with your smart plug, contact the Geeni support team for further assistance.

Frequently Asked Questions (FAQS)

Q. Can the Smart Plugs Be Controlled by Amazon Echo?

Yes, Geeni Smart Plug can be controlled by any Amazon Echo device. Ensure to connect them to the Alexa app and then ink your Geeni app to Alexa to control your smart plug on Alexa.

Q. If My WI-FI/Internet Goes Down, Will Geeni Still Work?

Geeni smart plugs require an active internet connection to function properly.

Q. How to Clear the Cache of the Geeni App?

Open the settings on your smartphone
Select the apps tab and find the Geeni app
Select storage and tap clear cache.

Q. Why Isn’t Geeni Working?

There are many possible reasons why your Geeni smart device is not working properly, such as:

Your device is offline or unreachable due to power, network, or firmware issues. Check and ensure that your smart plug and router have power. Next, power cycle both devices by turning them off and waiting for 60 seconds before turning them on.
Your device is not compatible with your smartphone, voice assistant, or Wi-Fi network. Make sure you’re on a 2.4GHz Wi-Fi network. Also, make sure your Android or iOS device’s firmware is updated.
Your device is not configured correctly or has incorrect settings.

Q. Can Geeni Lights Work Without WIFI?

No, Geeni lights cannot work without Wi-Fi. They need a Wi-Fi connection to communicate with your smartphone or voice assistant and to receive commands and updates. However, you can still use them as regular lights by turning them on or off with their physical switches or the power.