Kasa Indoor Security Camera Full Troubleshooting Guide

As with any electronic device, you may encounter some issues with your Kasa Indoor Security Camera from time to time. So, if you use a Kasa indoor security camera and you have any of the issues below:

  1. Kasa camera is not working.
  2. Kasa camera not connecting, 
  3. Kasa camera is not sending notifications, 
  4. Kasa camera is not responding.
  5. Kasa camera not recording or Kasa Camera not detecting motion, 

Then you’re at the right place, as we’ve put together this full troubleshooting guide to help you fix the problem.

In this guide, we will show you how to solve some of the most common problems with your Kasa indoor security camera. Without further delay, let’s begin!

Kasa Indoor Security Camera Full Troubleshooting Guide

Common Problems and Solutions

The Kasa Indoor Security Camera is a smart home device that lets you monitor your home from anywhere with your smartphone. It has a 2K HD resolution, night vision, two-way audio, person detection, and works with Amazon Alexa, Google Assistant, and Apple HomeKit. 

You can also store your video recordings locally on a microSD card or in the cloud with a subscription plan.

Below are some of the common problems you may have or are facing with the Kasa Indoor Security Camera and how to troubleshoot and fix them:

Kasa Indoor Security Camera Not Working

If your Kasa Indoor Security Camera is not working at all, meaning it does not power on, show any LED light, or respond to any commands, you can try these solutions:

Kasa Indoor Security Camera Full Troubleshooting Guide

  1. Check the power source and cable. Make sure that your camera is plugged into a working power outlet and that the power cable is securely connected to both ends. You can also try using a different power outlet or cable to see if that makes a difference.
  2. Check the Wi-Fi connection and signal strength. Your camera needs a stable and reliable Wi-Fi connection to work correctly. Make sure that your router is on and that your camera is within its range. You can also check the Wi-Fi signal strength in the Kasa app by tapping on your camera’s name and then tapping on Device Settings > Wi-Fi Signal Strength. If it is low or poor, you may need to move your camera or router closer together or use a Wi-Fi extender.
  3. Restart the camera and the app: Sometimes, a simple restart can fix many issues. To restart your camera, unplug it from the power source for 10 seconds and then plug it back in. To restart your app, close it entirely from your phone’s background apps and reopen it.

If none of these tips help, your camera may be defective; in that case, contact Kasa customer support for assistance.

Kasa Indoor Security Camera Offline

If your Kasa Indoor Security Camera is offline, try the following troubleshooting tips to fix the problem:

  1. Check the internet connection and router settings. Ensure your internet service provider (ISP) is not experiencing outages or maintenance issues. You can also check if your router’s firewall or security settings block or interfere with your camera’s connection. You may need to adjust settings such as port forwarding, UPnP, or DMZ to allow your camera to communicate with the cloud server.
  2. Update the camera firmware and the app version. Your camera and app need to be updated to the latest firmware and version to work correctly. To update your camera’s firmware, open the Kasa app and tap on your camera’s name. Then tap on Device Settings > Firmware Update and follow the instructions. To update your app version, go to your phone’s app store and check for any available updates.
  3. Reset the camera to factory settings: If none of the above solutions work, you may need to reset your camera to factory settings. This will erase all your camera’s settings and data and restore it to its original state. To reset your camera, press and hold the reset button on the back of the camera for 10 seconds until the LED light flashes red and green. Then, follow the instructions in the app to set up your camera again.
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Kasa Indoor Security Camera Not Sending Notifications

If your Kasa Indoor Security Camera is not sending notifications to your phone when it detects motion or sound, you can try these solutions:

  1. Enable notifications in the app and your phone settings. Ensure you have enabled notifications for your camera and app in both the Kasa app and your phone’s settings. To allow notifications in the Kasa app, tap your camera’s name and Activity Notifications. Then, toggle on the switches for motion detection, sound detection, or person detection, according to your preference.
  2. Adjust the motion and sound detection sensitivity. You can also adjust the motion and sound detection sensitivity in the Kasa app to suit your needs. To change the motion detection sensitivity, tap on your camera’s name and then on Motion Detection. Then, drag the slider to set the sensitivity level from low to high. To adjust the sound detection sensitivity, tap on your camera’s name and then on Sound Detection. Then, drag the slider to set the sensitivity level from low to high.
  3. Check the activity zones and schedules. You can also create activity zones and schedules in the Kasa app to customize when and where you want to receive notifications. To create activity zones, tap on your camera’s name, then tap on Activity Zones and follow the prompts.

Kasa Indoor Security Camera Not Responding

If your Kasa Indoor Security Camera is not responding to your voice commands via Amazon Alexa, Google Assistant, you can try these solutions:

  1. Check the compatibility of your voice assistant device. Ensure your voice assistant device is compatible with your Kasa indoor security camera model. You can check the compatibility list here.
  2. Link your Kasa account with your voice assistant app. Ensure you have linked your Kasa account with your voice assistant app and enabled the Kasa skill or service.
  3. Use the correct voice commands and camera name. Ensure you use the right voice commands and camera name when talking to your voice assistant device. 

Kasa Indoor Security Camera Microphone Not Working

If your Kasa Indoor Security Camera microphone is not working, try the following troubleshooting tips to fix the problem:

  1. Enable microphone access in the app and your phone settings. Make sure that you have enabled microphone access for both the Kasa app and your phone in their respective settings. To allow microphone access in the Kasa app, open the live view of your camera and tap on the microphone icon at the bottom of the screen. Then, grant permission when prompted. To enable microphone access in your phone’s settings, go to your phone’s settings and find the Kasa app. Then tap on Permissions and make sure that the microphone is allowed.
  2. Adjust the volume level and speaker mode. Ensure you have adjusted the volume level of both your phone and camera to a suitable level. You can switch between speaker and earpiece modes by tapping the speaker icon at the bottom of the live view screen.
  3. Test the microphone with another device or app. To rule out any hardware issues with your microphone, you can test it with another device or app that uses audio input. If it works, then your camera may be faulty. In that case, contact the Kasa support team for assistance.

Kasa Indoor Security Camera Not Recording

If your Kasa Indoor Security Camera is not recording any video clips when it detects motion or sound, you can try these solutions:

  1. Insert a microSD card or subscribe to a cloud storage plan: Your camera needs a storage option to save your video recordings. You can either insert a microSD card (up to 256 GB) into the slot on the back of the camera or subscribe to a cloud storage plan in the Kasa app.
  2. Format the microSD card or check the cloud storage status: If you have inserted a microSD card, ensure it is formatted correctly and has enough space. If you have subscribed to a cloud storage plan, ensure it is active and not expired. You can check the status of your cloud storage plan in the Kasa app by tapping on your camera’s name and then tapping on Cloud Storage.
  3. Choose the recording mode and quality: You can also choose the recording mode and quality in the Kasa app to suit your preferences. To select the recording mode, tap on your camera’s name and Recording Mode. Then select Continuous Recording; this will record everything 24/7. 
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To choose the recording quality, tap on your camera’s name and Device Settings > Video Quality. Then select either high quality or standard quality. High quality will provide a more precise image but use more storage space, while standard quality will provide a lower image but use less storage space.

Kasa Indoor Security Camera Motion Detection Not Working

If your Kasa Indoor Security Camera is not detecting any motion or triggering any alerts, try the tips below to troubleshoot:

  1. Enable motion detection in the app settings. Make sure that you have enabled motion detection for your camera in the Kasa app settings. To enable motion detection, tap on your camera’s name and then tap on Motion Detection. Then toggle on the switch for Motion Detection.
  2. Adjust the motion detection sensitivity and zones. You can also adjust the motion detection sensitivity and zones in the Kasa app to suit your needs. To adjust the motion detection sensitivity, tap on your camera’s name and then tap on Motion Detection. Then drag the slider to set the sensitivity level from low to high. To adjust the motion detection zones, tap on your camera’s name and then tap on Activity Zones. Then tap on Add Zone and draw a rectangle over the area you want to monitor. You can create up to four zones per camera.
  3. Check the camera placement and lighting conditions. You can also check if your camera placement and lighting conditions are affecting the motion detection performance. Make sure that your camera is facing the area you want to monitor and that there are no obstructions or reflections in front of it. You can also avoid placing your camera near sources of heat, such as air conditioners, heaters, or windows, as they may cause false alarms. You can also avoid placing your camera in areas with low light or high contrast, such as dark corners or bright windows, as they may reduce the accuracy of motion detection.

Kasa Smart Indoor Camera Not Blinking

If your Kasa smart indoor camera is not blinking at all, it means that it is not receiving any power. To fix this issue, you can try these steps:

  • Make sure that your camera is plugged into a working power outlet and that the power cable is securely connected to both ends. Also, ensure that the battery is not dead. Replace the dead battery to fix the problem.
  • Try using a different power outlet or cable to see if that makes a difference.
  • Check if there is any damage or corrosion on the power cable or the power port of the camera.
  • Reset the Camera by following the instructions in the ‘How to reset Kasa Smart Indoor Camera’ section of this post.

Contact Kasa support if none of the above steps work for further assistance.

Kasa Smart Indoor Camera Not Flashing

If your Kasa smart indoor camera is not flashing when you press the reset button, it means that it is not responding to any commands. To fix this issue, you can try these steps:

  • Unplug your camera from the power source for 10 seconds and then plug it back in. This may reboot your camera and make it responsive again.
  • Press and hold the reset button on the back of the camera for 10 seconds until the LED light flashes red and green. This will reset your camera to factory settings and make it ready to be set up again.

Contact Kasa support if none of the above steps work for further assistance.

Kasa Smart Indoor Camera Not on iPhone

If your Kasa smart indoor camera is not showing up on your iPhone, it means that there is a problem with either your iPhone or your camera. To fix this issue, you can try these steps:

  • Make sure that your iPhone and your camera are connected to the same Wi-Fi network.
  • Make sure that you have updated your iPhone’s software and your Kasa app’s version to the latest ones.
  • Ensure that you have allowed notifications and microphone access for both your iPhone and your Kasa app in their respective settings.
  • Restart your iPhone and your camera by turning them off and on again.
  • Delete and reinstall your Kasa app on your iPhone and log in with your Kasa account again.
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Kasa Camera Blinking Green and Orange

If your Kasa camera is blinking green and orange, it means that it is ready to be set up with the Kasa app. To set up your camera, you can follow these steps:

  1. Download and install the Kasa app on your smartphone from your phone’s app store.
  2. Create a Kasa account or log in with an existing one.
  3. Tap on the “+” icon at the top right corner of the app and select Add Device > Cameras > Kasa Indoor Camera.
  4. Follow the instructions in the app to connect your camera to your Wi-Fi network and customize its settings.

How to Factory Reset Kasa Indoor Security Camera

To factory reset your Kasa Indoor Security Camera, you can follow these steps:

  1. Press and hold the reset button on the back of the camera for 10 seconds until the LED light flashes red and green.
  2. Wait for a few minutes until the LED light turns solid green. This means that your camera has been reset to factory settings and is ready to be set up again.

Why Is My Kasa Camera Not Recording Motion?

There could be several reasons why your Kasa Camera is not recording motion, such as:

  1. You have not inserted a microSD card or subscribed to a cloud storage plan.
  2. Your microSD card is full or corrupted, or your cloud storage plan is expired.
  3. You didn’t select Continuous Recording mode 
  4. You have disabled motion detection or set it to a low sensitivity level.
  5. You have created activity zones that exclude the area where motion occurs.
  6. Your camera placement or lighting conditions are affecting the motion detection performance.

To fix this issue, you can try the solutions we have provided in this guide under “Kasa Indoor Security Camera Not Recording” and “Kasa Indoor Security Camera Motion Detection Not Working”.

Why Is My Kasa Camera Only Blinking Red?

If your Kasa camera is only blinking red, it is not connected to the Wi-Fi network. To fix this issue, you can try the following steps:

  • Make sure that your router is on and that your camera is within its range.
  • Ensure your internet service provider (ISP) is not experiencing any outage or maintenance issues.
  • Ensure your router’s firewall or security settings are not blocking or interfering with your camera’s connection.
  • Restart your camera and router by unplugging them from the power source for 10 seconds and then plugging them back in.
  • Reset your camera to factory settings by pressing and holding the reset button on the back of the camera for 10 seconds until the LED light flashes red and green. Then, follow the instructions in the app to set up your camera again.

Why is My Kasa Camera Pink?

If your Kasa camera is showing a pink image, it means there is a problem with the infrared (IR) filter of the camera. The IR filter is a mechanism that switches between day and night mode to provide clear images in different lighting conditions. Sometimes, the IR filter may get stuck or malfunction, resulting in a pink image. 

Also, extensive exposure of the camera to direct sunlight may cause it to show pink. To fix this issue, you can try the following steps:

  • Tap your camera’s name in the Kasa app and then tap on Device Settings > Night Vision. Then, toggle off the switch for Night Vision and see if the image returns to normal.
  • If the image is still pink, tap on Device Settings > Night Vision again and toggle on the switch for Night Vision. Then tap on IR LED Brightness and set it to Low. This may reduce the pink tint of the image.

If the image is still pink, you may need to contact Kasa support for a replacement or repair of your camera.

Conclusion

In this guide, we have shown you how to troubleshoot some of the most common problems with your Kasa Indoor Security Camera. We hope that these solutions have helped you fix your issues and enjoy using your smart home device. 

If you still have any questions or need further assistance, you can contact Kasa support. Check out this quick fixes for Kasa Indoor Security Camera not connecting.