Kasa Indoor Security Camera Not Connecting: Quick Fixes! - FixTechPoint.com: Smart Device Solution Arena

If you use a Kasa indoor security camera, you might encounter issues preventing it from connecting to your network or voice assistant device. This can be frustrating and inconvenient, especially when you need to check on your home or loved ones remotely or use your device generally.

In this article, you will find reasons why your device won’t connect and tips to help you troubleshoot the ‘Kasa Indoor Security Camera not connecting’ and how to fix it quickly and easily.

Here’s what to expect in the following paragraphs:

How to fix the Kasa Indoor Security Camera not connecting to Wi-Fi
Tips to fix the Kasa Indoor Security Camera not connecting to the app
Troubleshooting tips for Kasa Indoor Security Camera not connecting to Alexa
How to fix the Kasa Indoor Security Camera not connecting to Google Home

By following the tips in this article, you can restore the connection and enjoy your Kasa indoor security camera. Let’s begin!

Table of Contents

How to Fix Kasa Indoor Security Camera Not Connecting to Wi-Fi

One of the most common reasons why the Kasa Indoor Security Camera might not connect is a problem with the Wi-Fi network or router. Without a stable and reliable Wi-Fi connection, the camera cannot communicate with the cloud server or the app. Here are some possible solutions:

1. Check Your Wi-Fi Network and Router

Make sure that your Wi-Fi network is working correctly and has internet access. You can test this by using another device, such as your phone or laptop, to browse the web or use other online services.
Ensure your router is compatible with the 2.4 GHz frequency band, which the Kasa Indoor Security Camera uses. Some routers have dual-band or tri-band features that allow them to operate on both 2.4 GHz and 5 GHz frequencies. If this is the case, make sure that you have enabled the 2.4 GHz band in your router settings and that you have connected the camera to this band.
When your router is too far from the camera or blocked by walls or other obstacles that might interfere with the signal, ideally, place the camera within 10 meters (33 feet) of the router for optimal performance.
Ensure your router is not overloaded with devices or traffic that might slow down or disrupt the connection. You can reboot your router or disconnect some devices that are not in use.

Reset Your Kasa Indoor Security Camera

If checking your Wi-Fi network and router does not solve the problem, you might need to reset your Kasa Indoor Security Camera and start over. To do this, follow these steps:

Locate the reset button on the back of the camera. It is a small hole with the label “RESET.”
Use a pin or a paper clip to press and hold the reset button for at least 15 seconds until you hear a beep sound and see the LED light flash orange and green.
Release the reset button and wait for the camera to reboot.

3. Reconfigure Your Kasa Indoor Security Camera

After resetting your camera, you will need to reconfigure it using the Kasa app on your smartphone or tablet. To do this, follow these steps:

Open the Kasa app and sign in to your account.
Tap the “+” icon at the top right corner and select “Add Device”.
Choose “Cameras” and select your camera model.
Follow the instructions on the app to power the camera, scan the QR code, and connect to your Wi-Fi network.
Name your camera and complete the setup.

How to Fix Kasa Indoor Security Camera Not Connecting to the App

Another reason why the Kasa Indoor Security Camera might not connect is a problem with the app on your smartphone or tablet. The app is the main interface that allows you to control and monitor your camera remotely. If the app is not working correctly, you might be unable to access your camera or its features. Here are some possible solutions:

1. Update your Kasa app

One of the simplest ways to fix the app issue is to update it to the latest version. The developers of the Kasa app regularly release updates that fix bugs, improve performance, and add new features.

By updating your app, you can ensure it is compatible with your camera and has the latest security and functionality enhancements. To update your app, follow these steps:

Open the Google Play Store (for Android devices) or the App Store (for iOS devices) on your smartphone or tablet.
Search for “Kasa Smart” and tap on the app icon.
Tap “Update” and wait for the download and installation to complete.

2. How to Fix Kasa Indoor Security Camera Not Connecting to the App

Another way to fix the app issue is to check your internet connection and remote control settings. The app requires a stable and reliable internet connection to communicate with the cloud server and the camera.

If your internet connection is slow, unstable, or unavailable, you might be unable to access your camera or its features. Moreover, you need to enable the remote control feature on the app to control your camera from anywhere. To check your internet connection and remote control settings, follow these steps:

Make sure that your smartphone or tablet has internet access. You can test this using another app or service that requires the internet, such as web browsing or emailing.
Make sure that you have enabled the remote control feature on the app. To do this, open the Kasa app and tap the gear icon at the top right corner. Then tap on “Remote Control” and toggle it on.

Re-login to your Kasa account.

If updating your app and checking your internet connection and remote control settings do not solve the problem, you might need to re-login to your Kasa account.

Sometimes, logging out and logging back in can refresh the connection and resolve any glitches or errors that might prevent you from accessing your camera or its features. To re-login to your account, follow these steps:

Open the Kasa app and tap the gear icon at the top right corner.
Tap “Log Out” and confirm.
Tap Log In” and enter your email and password.
Tap “Log In” again and wait for the app to load.

How to fix Kasa Indoor Security Camera Not Connecting to Alexa

Sometimes, Alexa might not recognize or respond to your commands for various reasons. Here are some troubleshooting steps to try if your Kasa Indoor Security Camera is not connecting to Alexa:

Ensure your Kasa camera and Alexa device are on the same Wi-Fi network. They need to be on the same network to communicate with each other.
Ensure that the Kasa Skill is enabled in the Alexa app. Without enabling the skill, Alexa will not be able to recognize or control your camera. To enable the skill, follow these steps:

Open the Alexa app on your smartphone or tablet.
Tap on the menu icon at the top left corner and select “Skills & Games.”
Search for “Kasa Smart” and tap on it.
Tap “Enable to Use” and sign in with your Kasa account email and password.
Tap on “Authorize” and wait for Alexa to confirm that Kasa Smart has been successfully linked.

Try unlinking the Kasa skill and relinking it. Go back to Skills & Games, select the Kasa skill, and choose “Disable Skill” to unlink it. Then, re-enable the skill and log into your Kasa account to relink it. To link your account, follow these steps:

Open the Alexa app on your smartphone or tablet.
Tap the menu icon at the top left corner and select “Settings.”
Tap on “Account Settings” and then “Recognized Voices.”
Tap on “Your Voice” and then “Link Account.”
Select “Kasa Smart” from the list of services and sign in with your Kasa account email and password.

Reboot both your Kasa camera and Alexa device. Turn them off and unplug them for 30 seconds, then turn them back on and plug them in. This can resolve any connectivity issues.
Make sure your Kasa and Alexa apps are up-to-date. Check for any available updates and install them. Outdated apps can cause connectivity problems.
In the Kasa app, delete the camera and re-add it. Follow the in-app instructions to remove the camera from your Kasa account, and then go through the setup process again to add it back.

As a last resort, you may need to factory reset your Kasa camera and Alexa device. This will erase faulty settings and allow you to create a fresh connection.

If the issue persists, there may be an issue with the camera that requires contacting Kasa support. But in most cases, these steps should help get your Kasa camera to communicate correctly with Alexa again.

How to fix Kasa Indoor Security Camera Not Connecting to Google Home

Here are some tips for fixing a Kasa indoor security camera that is not connecting to Google Home:

Make sure your Kasa camera and Google Home device are on the same WiFi network. The camera needs to be on a 2.4GHz network, not 5GHz. Go into your wifi router settings and make sure both devices are connected to the same 2.4GHz SSID.
Double check that the Kasa app is up to date and that you have the latest firmware installed on the camera. Older firmware versions can sometimes cause connectivity issues. Open the Kasa app, go to the device settings, and check for any available updates.
Reset the camera to factory default settings, then set it up again. This will clear any faulty configuration and allow you to reconnect from scratch. Press and hold the reset button on the camera for 10-15 seconds until the light starts blinking. Then set up the camera in the Kasa app again.
Remove and re-add the camera in the Google Home app. Open Google Home, go to the device settings, and remove the camera. Then go back and click “Add Device” and go through the steps to add the Kasa camera again. This re-links and authorizes the device.
If the camera connects but doesn’t show a live video feed, make sure camera streaming is enabled in the Google Home app settings. Go to the camera settings, click Camera Picture & Video, and make sure “Display live camera feed on Nest Hub and other Assistant devices” is toggled on.
As a last resort, unlink Kasa from your Google account completely and re-link it. Go to the Kasa and Google Home apps and revoke access in the device connection settings. Then go through the linking process from scratch. This fully resets the integration between the two platforms.

Be patient and go through these troubleshooting steps. In most cases, connectivity issues can be resolved by double checking settings, updating firmware, and re-linking accounts. If the issue persists, contact the Kasa support team for further assistance.

How Do I Reconnect My Kasa Camera to WI-FI?

If you have changed your Wi-Fi network name or password, or if you have moved your camera to a different location, you will need to reconnect it to Wi-Fi using the Kasa app. To do this, follow these steps:

Open the Kasa app and sign in to your account.
Tap on the camera icon at the bottom of the screen and select your camera.
Tap the gear icon at the top right corner and select “Device Settings.”
Tap on “Wi-Fi Settings” and then “Change Wi-Fi Network.”
Follow the instructions on the app to reconnect your camera to Wi-Fi.

Alternatively, you can reset your Kasa camera and set it up again with your new router or Wi-Fi network.

How Do I Connect My Kasa Camera to My Phone?

To connect your Kasa camera to your phone, you must use the Kasa app on your smartphone or tablet. To do this, follow these steps:

Download and install the Kasa app from the Google Play Store (for Android devices) or the App Store (for iOS devices) on your smartphone or tablet.
Open the Kasa app and sign up for a free account, or sign in if you already have one.
Tap the “+” icon at the top right corner and select “Add Device”.
Choose “Cameras” and select your camera model.
Follow the instructions on the app to power the camera, scan the QR code, and connect it to your Wi-Fi network.
Name your camera and complete the setup.

How Do I Access My Kasa Camera Cloud?

To access your Kasa camera cloud, you will need to subscribe to the Kasa Care plan, which is a service that provides cloud storage and advanced features for your Kasa camera. To do this, follow these steps:

Open the Kasa app and sign in to your account.
Tap on the camera icon at the bottom of the screen and select your camera.
Tap on the cloud icon at the top of the screen and select “Subscribe Now.”
Choose the plan that suits your needs and preferences, such as the Basic plan, the Standard plan, or the Premium plan.
Enter your payment details and confirm your subscription.
Tap the cloud icon again and select “Activity Center” to access your Kasa camera cloud.

Conclusion

The Kasa Indoor Security Camera is a great device that can help you monitor your home remotely with ease and convenience. However, sometimes it might not connect properly for various reasons, such as Wi-Fi network issues, app issues, Alexa issues, or Google Home issues. If you have compatibility issues, You can check the compatibility list here.

This article has explained why these issues might occur and how to fix them quickly and easily. By following the tips in the article, you will restore the connection and enjoy your Kasa indoor security camera. For more tips read more about Kasa Indoor Security Camera Full Troubleshooting.Kasa Indoor Security Camera Full Troubleshooting.