Zozoo LED Strip Lights Full Troubleshooting Guide: Quick Fix

ByJames Williams

Are you having issues with your Zozoo LED Strip Lights? Are you having trouble turning on, syncing, connecting, working, pairing, dimming, responding, or changing the colors of your Zozoo LED strip lights? If yes, welcome to the Zozoo LED Strip Lights Full Troubleshooting Guide.

In this guide, I will provide a full troubleshooting guide covering all the common problems and solutions for Zozoo LED strip lights. Following this guide lets you quickly fix your Zozoo LED strip lights.

Zozoo LED Strip Lights Not Connecting

So, without further ado, let’s get started!

Zozoo LED Strip Lights Not Turning On

If your Zozoo LED strip lights are not turning on, try the following troubleshooting tips:

  • Ensure that the power supply is plugged into a working wall outlet and matches the voltage and current requirements of your Zozoo LED strip lights. If the power supply is faulty or insufficient, it may not provide enough power to light up your Zozoo LED strip lights. You can try using a different power supply.
  • Ensure that all the connections between the power supply, controller, remote, and light strip are secure and correct. If there are any loose or broken wires or connectors, they may interrupt the power flow and prevent your Zozoo LED strip lights from turning on. You can try tightening or replacing the wires or connectors.
  • Ensure the controller or remote works correctly and sends signals to your Zozoo LED strip lights. If the controller or remote is damaged or defective, it may be unable to turn on your Zozoo LED strip lights. You can try using a different controller or remote.

If the problem persists, contact Zozoo customer service for a replacement or further directives and help.

Zozoo LED Strip Lights Not Syncing

If your Zozoo LED Strip Lights are not Syncing, try the following troubleshooting tips:

  • Power cycle the strip lights. This should help them Sync again. To power cycle, your Zozoo LED strip lights, unplug them from the power source for about 10 seconds and then plug them back in.
  • Reconnect the Bluetooth or Wi-Fi: Sometimes, reconnecting your Bluetooth can help your Zozoo LED strip lights sync again. To reconnect your Bluetooth, turn off your phone’s Bluetooth for about 10 seconds and then turn it back on. You may also need to pair your phone with your Zozoo LED strip lights again after reconnecting them.
  • Update the App or firmware. Updating your App or firmware can help your Zozoo LED strip lights sync again. To update your App or firmware, you need to check for any available updates for the App on your device app store.

Zozoo LED Strip Lights Not Connecting to App

If your Zozoo LED strip lights are not connecting to the App, here are some possible solutions:

  • Ensure you’re using the correct Zozoo LED Strip Lights App. They use the “KeepSmile App,” available for download on your device’s App Store. Please search for the App and download it.
  • Enable the permissions. Enabling the permissions for the App can help your Zozoo LED strip lights connect to the App. You need to go to your phone’s settings and look for the app permissions option to allow the permissions. You may need to enable the App to access your location, camera, microphone, storage, and other features necessary for the App to work.
  • Scan the QR code or enter the device ID: Sometimes, scanning the QR code or entering the device ID can help your Zozoo LED strip lights connect to the App. To scan the QR code or enter the device ID, open your App and look for the add device option. You may need to scan the QR code on the controller or manual of your Zozoo LED strip lights or enter the device ID manually.
  • Ensure you’re close to the Lights because Bluetooth cannot cover long distances.
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Contact Zozoo customer service if the issue persists.

Zozoo LED Strip Lights Not Connecting to Bluetooth

If your Zozoo LED strip lights are not connecting to the Bluetooth, try the following tips to fix the issue:

  • Check if your Bluetooth is turned ON and discoverable. If not, Turn on the Bluetooth on your phone. Go to your phone’s settings and look for the Bluetooth option. You may need to slide the switch to turn it on or tap the icon to activate it.
  • Move closer to the strip lights: You need to reduce the distance between your phone and your Zozoo LED strip lights. You may need to stay within 10 meters or 33 feet of your Zozoo LED strip lights for a stable connection.
  • Pair with another device. Sometimes, pairing it with another device can help your Zozoo LED strip lights connect to Bluetooth. To pair it with another device, you need to unpair your phone from your Zozoo LED strip lights and try pairing it with another phone or tablet.

If the problem persists, please contact the Zozoo customer support team for help.

Zozoo LED Strip Lights Not Working

If your Zozoo LED strip lights are not working, do the following troubleshooting tips:

  • Replace the faulty section. If a section of the Strip Lights is not working, replacing the defective area can help your Zozoo LED strip lights work again. To replace the faulty area, identify which part of your Zozoo LED strip lights is not working and cut it off along the cut marks. Then use a connector or soldering iron to join the new section with the rest of your Zozoo LED strip lights.
  • Check for any broken wires and solder them. To solder the broken wires, you need to locate where the wires are broken and use a soldering iron and some solder to reconnect them.
  • Remove the section that’s not working. Cut along the cut marks and remove the unit that’s not working, and your strip lights may start working again. You may need to use a new connector or soldering iron to join the cut ends with each other or with another light strip.

Zozoo LED Strip Lights Not Pairing with Remote

Try the following troubleshooting tips If your Zozoo LED strip lights are not pairing with the remote:

  • Make sure that the LED strip lights are turned on. If the Strip Lights don’t have power, your Remote control won’t pair. Double-check the connection and ensure that everything is working correctly.
  • Make sure that the batteries in the remote are fresh. If the batteries are dead or low, refresh them with new ones, which should fix the problem.
  • Ensure that the remote and LED strip lights are within 10 feet of each other. Also, avoid placing the remote near any metal objects or appliances that could interfere with the signal.
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If you are still having trouble pairing the remote and LED strip lights, contact the Zozoo support team for help.

Zozoo LED Strip Lights Not Dimmable

Try the following troubleshooting tips to fix the Dimming issue with your Strip Lights:

  • Adjust the brightness level on the app or remote. To adjust the brightness level, open your app or use your remote and look for the brightness option. You may need to slide the bar or press the buttons to increase or decrease the brightness level of your Zozoo LED strip lights.
  • Choose a dimmable mode or scene. To choose a dimmable mode or scene, open your app or use your remote and look for the mode or scene option. You may need to select one of the preset modes or scenes with a dimmable effect, such as night, sunset, or candlelight.
  • Power cycle the Strip Lights. Turn the Lights off, unplug them from power, and wait for about 30 seconds before connecting them back to power, which should fix the problems.

If none of these tips worked, contact the Zozoo support team for further assistance.

Zozoo LED Strip Lights Not Responding

If your Zozoo LED strip lights are not responding, here are some possible solutions:

  • Restart the strip lights, app, or phone: Sometimes, restarting your Zozoo LED strip lights, app, or phone can help your Zozoo LED strip lights respond again. To restart your Zozoo LED strip lights, unplug them from the power source for about 10 seconds and then plug them back in. To restart your app, you need to close it and reopen it. To restart your phone, you must turn it off and on again.
  • Clear the cache or data of the app. To clear the cache or data of the app, you need to go to your phone’s settings and look for the app management option. You may need to select the KeepSmile app and tap the clear cache or clear data option.
  • Uninstall and reinstall the app: Sometimes, uninstalling and reinstalling the app can help your Zozoo LED strip lights respond again. After uninstalling, go to the Google Play Store or Apple App Store, search for the KeepSmile app, and tap on the install option.

If the Lights still don’t respond, the Lights may be defective. In that case, contact the Zozoo support team for further assistance.

Zozoo LED Strip Lights Not Changing Colors

If your Zozoo LED strip lights are not changing colors, try the troubleshooting tips below:

  • Select a color on the App or remote: Sometimes, selecting a color on the App or remote can help your Zozoo LED strip lights change colors. To select a color, you need to open your App or use your remote and look for the color option, tap on the color wheel, or press the color buttons to choose a color for your Zozoo LED strip lights.
  • Choose a color-changing mode or scene. To choose a color-changing mode or scene, you need to open your App or use your remote and look for the mode or scene option; select one of the preset modes or scenes with a color-changing effect, such as rainbow, flash, or breathe.
  • Ensure you installed the lights correctly, have power, and are turned ON. Maintain a stable power supply and ensure the lights are not too bright or too low.

If the lights still don’t change colors, contact the Zozoo support team for further assistance.

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Zozoo LED Strip Lights Keeps Disconnecting

If your Zozoo LED strip lights keep disconnecting, try the following troubleshooting tips:

  • Check your Bluetooth connection and ensure it’s enabled or turned on and is set to “Discoverable” so Bluetooth devices can find it. Also, check and ensure that you have a stable power supply.
  • Check the Bluetooth signal strength and ensure you’re within the Strip Light if you’re using the KeepSmile App or remote. Maintain a close range between the App, the remote, and the Strip Lights for a smooth connection.
  • Ensure you’re not trying to connect to another Bluetooth device with your phone. Your Strip will disconnect and won’t connect if you’re connected to another device. Ensure to disconnect any connected devices and turn off their Bluetooth function.

If the problem persists, power cycle the Strip Lights. If that doesn’t help, contact the Zozoo support team for further assistance.

Zozoo LED Strip Lights Won’t Turn Off

If your Zozoo LED strip lights won’t turn off, here are some possible solutions:

  • Make sure that the power switch is in the off position. This may seem like a simple step, but it should be noticed.
  • Unplug the strip Light from the power source. Be careful when handling the power supply, and avoid touching any exposed wires. The device should turn off when you unplug the power cord from the socket or power outlet.
  • Check the Timer Settings to make sure it’s not interfering with your Strip Light not turning off. Turn off any settings you’ve made, and try turning off your Lights, which should fix the problem.

If the problem persists, contact the Zozoo support team for further help.

Zozoo LED Strip Lights Not Showing Up in App

Try the following tips if your Zozoo LED Strip Lights are not showing up in the App:

  • Refresh the App. Sometimes, refreshing the App can help your Zozoo LED strip lights show up in the App. To refresh the App, swipe down on the screen or close the App and restart. You may need to wait a few seconds for the App to scan and detect your Zozoo LED strip lights.
  • Turn off the Bluetooth connection. Before turning it back ON, wait for about 10 seconds and then turn it back on. You may need to pair your phone with your Zozoo LED strip lights again after restarting them.
  • Delete the App. Download and install it again from the Google Play Store or Apple App Store. After reinstalling the App, follow the in-app instructions to reconnect your phone with your Zozoo LED strip lights.

If the issue persists, contact the Zozoo customer support team for further assistance.

Zozoo LED Strip Lights Not Recognizing Lights

If your Zozoo LED strip lights are not recognizing the lights, here are some possible solutions:

  • Check the connections to ensure all the wires and connectors between the power supply, controller, and light strip are secure and correct. You may need to tighten or replace loose or broken wires or connectors.
  • Make sure you’re using the correct App (KeepSmile). The KeepSmile is available for download on the Google Playstore and iOS App Store. If you already have the App, check for updates and install if you find any.

If the issue persists, contact the Zozoo customer support team for further assistance.

How to Factory Reset Zozoo LED Strip Lights

To factory reset your Zozoo LED strip lights, press and hold the power button on your controller for about 10 seconds until your Zozoo LED strip lights flash three times. When the lights flash red quickly, release the button, and your device has been successfully restored to its factory default settings.

Conclusion

Zozoo LED strip lights are a great way to add color and excitement to your home, party, or festival. They are easy to install and use and offer many features and functions. If you entered issues using the Strip Light, follow the tips in this article to fix them.

This article provides a full troubleshooting guide covering all the common problems and solutions for Zozoo LED strip lights. Following this guide lets you quickly fix your Zozoo LED strip lights.