Phopollo Strip Lights Troubleshooting: + Full Set up Guide
Have you ever found yourself setting up the perfect atmosphere for your home or workspace, only to be frustrated by a malfunctioning Phopollo Led Strip Lights?
Perhaps you’ve encountered issues setting up or connecting to Wi-FI, Alexa, Google Assistant, or an unresponsive strip altogether. If so, you’re not alone as other users have reported having issues but this article has got you covered!
In this article, we’ll dive into the common issues that may come up while you use the Phopollo Led strip lights and how to fix them.
How to Install Phopollo Led Strip Lights
To set up Phopollo Led strip lights, follow these steps:
Step 1: Unroll the Led strip lights and ensure that they are working correctly before installing them.
Step 2: Clean the area where you plan to install the Led strip lights to ensure that it is free of dust and debris.
Step 3: Connect the 4-pin connectors of the Strip Light and the IR receiver arrow to the arrow.
Step 4: Connect the IR receiver to the DC wire.
Step 5: Peel off the adhesive tape from the Led strip lights and stick them to the desired surface. Press down firmly to ensure that they stick properly.
Step 6: Connect the Led strip lights to a power source. If your Led strip lights come with an adapter, plug it into a wall outlet. If they do not come with an adapter, you can connect them to a USB port or a battery.
Step 7: Turn on the Led strip lights and enjoy!
How to Connect Phopollo Led Strip Lights to Wi-Fi
Here are the steps to setup your Phopollo Led strip lights to Wi-Fi:
Step 1: Install your Phopollo Led Strip Lights following the instructions in the setup section of this article.
Step 2: Download the Tuya Smart app from the Google Play Store or the iOS App Store. Register for an account and log in.
Step 3: Connect your Phopollo Led Strip Lights to a power source and turn it on. Make sure the Strip Light is in pairing mode: it should be blinking rapidly to show readiness for pairing.
Step 4: On the homepage of the Tuya Smart app, tap the “+” icon in the top-right corner of the “Add Device” button in the middle of the page to add your smart Strip Lights.
Step 5; Tap “Lighting” at the left panel of the page then choose Strip Lights (Wi-Fi) from “Lighting source”.
Step 6: Enter your Wi-Fi network and password then tap “Next”. Tap “Confirm the Indicator light is blinking” on the next page.
Step 7: Connect to the “SmartLife-XXX or SL-XXX” Wi-Fi hotspot on your mobile device then go back to the setup page on the Tuya Smart app.
Step 8: The Tuya Smart app will connect to your mobile network and then add your Strip Light to the app.
Phopollo Led Strip Lights Not Connecting to Wi-Fi
If you have issues connecting your Phopollo Led Strip Lights to your Wi-Fi network, try the following tips to troubleshoot;
- To ensure the proper functioning of your Strip Light and that it connects to your Wi-Fi network, confirm that the Light Strip is plugged into a socket that has adequate power and is in pairing mode, indicated by rapid blinking.
- Check if the number of devices connected has excited the router’s limit because If the number of connected devices has exceeded the router’s limit, your Strip Light won’t connect. Disable the Wi-Fi function on some devices to create space and reattempt the configuration.
- When selecting a Wi-Fi name or renaming, it is best to avoid Chinese characters and ensure that the router encryption method is set to WPA2-PSK, with the authentication type set to AES, or both set to automatic.
- Check and ensure that the Wi-Fi password is correct. Also, ensure the device is added using the 2.4GHz Wi-Fi band. It is advisable to enable the Wi-Fi broadcast function and avoid setting it to hidden mode.
If you’re still unable to resolve the issue, reach out to Phopollo customer support for further assistance.
How to Connect Phopollo Led Strip Lights to Bluetooth
To connect your Phopollo Led strip lights to Bluetooth, you can follow these steps:
Step 1: First, make sure that your Led strip lights are plugged in and powered on. Also, turn on Bluetooth on your mobile device.
Step 2: Download the “Tuya Smart” app on your smartphone or tablet. This app is available for free on both the App Store for iOS devices and Google Play Store for Android devices.
Step 3: Once the app is downloaded, turn on the Bluetooth feature on your phone or tablet. Open the “Tuya Smart” app and create a new account or log in if you already have one.
Step 4: Tap on the “+” icon to add a new device. Select “Lighting” and then choose “Light Strip (BLE)” from the list of options.
Step 5: Follow the instructions on the app to put your Led strip lights into pairing mode. This usually involves pressing and holding a button on the control box or turning it off/on until the lights flash rapidly.
Step 6: Once the Led strip lights are in pairing mode, they should appear on the app’s device list. Tap on the Strip Light to connect it to your phone or tablet via Bluetooth.
If the strip light is successfully connected via Bluetooth, you can use the app to control the lights and change their colors, brightness, and patterns.
Phopollo Led Strip Lights Not Connecting to Bluetooth
If your Phopollo Led strip lights are not connecting to Bluetooth, try the following tips to troubleshoot the issue:
- Ensure that the Led strip lights are properly plugged in and powered on. Check that the power supply is connected to a working outlet and that the strip light is properly attached to the control box.
- Make sure that Bluetooth is turned on and enabled on your smartphone or tablet. You can usually find this in your device’s settings under “Bluetooth.
- Move your phone or tablet closer to the Led strip light to ensure a strong Bluetooth connection. Walls and other obstacles can sometimes interfere with Bluetooth signals.
- Try resetting the Led strip lights and putting them into pairing mode again. To do this, unplug the power supply for a few seconds, then plug it back in and press and hold the button on the control box until the lights start flashing rapidly.
If you have tried all of the steps above and you’re unable to connect your Phopollo Led strip lights to Bluetooth, you may need to contact Phopollo customer support for further assistance.
How to Connect Phopollo Led Strip Lights to Alexa
To set up your Phopollo Led Strip Lights to Alexa, follow the steps below:
Step 1: Install your Phopollo Led Strip Lights and connect to Wi-FI or Bluetooth through the Tuya smart app following the instructions above.
Step 2: Download the Amazon Alexa app on your Smartphone or tablet. This app is available for free on both the App Store for iOS devices and Google Play Store for Android devices.
Step 3: On the homepage of the Tuya Smart app, tap on “Profile”, then select
“Alexa” of “Third-Party Voice Services”.
Step 4: Once you’re redirected to the Alexa app quick binding page, select “Sign In With Amazon”
Step 4: You’ll be redirected to the Alexa app, Click “LINK” to connect your Tuya Smart account to Alexa.
Step 5: Enter your Tuya Smart account email and password and tap Link now then wait for the binding to complete.
Step 6: Go back to the Tuya Smart app and you should find Tuya Smart Skill successfully linked, you can directly control the device through the Alexa app.
If the connection is successful, you can now use Amazon Alexa for voice control. You can try using a voice command by saying “Alexa, change the strip light color to blue”.
Phopollo Led Strip Lights Not Connecting to Alexa
Connecting your Phopollo Led Strip Lights to Alexa can be challenging. To resolve connection issues with Alexa, try the following tips:
- Power Cycle the strip light: Turn off the light and wait for 30-60 seconds before turning it back on. Try the setup process again.
- Ensure the Phopollo Led Strip Lights are paired correctly with the Tuya Smart App and connected to a functioning Wi-Fi network. If you’ve changed your Wi-Fi network, connect the Strip light to the new network.
- Check Your Network Connection and make sure both the Phopollo Led Strip Lights and Echo device are connected to the same Wi-Fi network to avoid connectivity issues.
- Ensure to enter the correct Tuya Smart account details while linking to Alexa. Incorrect details may cause the strip light to not work as it will be associated with another account.
If the above tips do not resolve the issue, reach out to the Phopollo customer support team for further assistance.
How to Connect Phopollo Led Strip Lights to Google Assistant
To set up your Phopollo Led Strip Lights with Google Assistant, follow the steps below:
Step 1: Install your Phopollo Led Strip Lights and connect to Wi-FI or Bluetooth through the Tuya smart app following the instructions above.
Step 2: Download the Google Home app on your Smartphone or tablet. This app is available for free on both the App Store for iOS devices and Google Play Store for Android devices.
Step 3: On the homepage of the Tuya Smart app, tap on “Profile”, then select “Google Assistant” from “Third-Party Voice Services”.
Step 4: You’ll be redirected to the Google Home app, tap continues to link your Tuya account with the Google Home app.
Step 5: You’ll be required to authorize Google Home to control your Tuya Smart app. Tap “Agree and Link”
Step 6: Wait for the Google Home app to search for your Strip Lights then Enter your Tuya Smart account email and password to complete the linking process.
If the connection is successful, you’ll find the Tuya account or your Phopollo Led Strip Lights on the homepage of the Google Home app. Try using voice command to control your Strip Lights by saying “Hey Google, turn on the strip light”.
Phopollo Led Strip Lights Not Connecting to Google Assistant
If you are having trouble connecting your Phopollo Led Strip Lights to Google Assistant, try the following steps to troubleshoot the issue:
- Make sure that the Phopollo Led Strip Lights are properly paired with the Tuya Smart App and connected to a functioning Wi-Fi network. If you have changed your Wi-Fi network, connect the Phopollo Led Strip Lights to the new network.
- When linking your Tuya Smart account to Google Assistant, enter the correct account information. Using incorrect details may prevent the Phopollo Led Strip Lights from connecting as it may be associated with another account
- Ensure that both the Phopollo Led Strip Lights and the Google Assistant device (such as Google Nest Hub) are connected to the same Wi-Fi network to prevent connectivity issues.
If the above steps do not resolve the issue, reach out to the Phopollo support team for additional assistance.
Frequently Asked Questions
In this section, we will cover some frequently asked questions about Phopollo Led strip lights, including how to install them, connect them to a mobile app or smart home device, troubleshoot common issues, and more.
Phopollo Strip Lights App
The Phopollo Led strip lights use the “Tuya Smart” app, which is available for free on both the App Store for iOS devices and Google Play Store for Android devices.
The app allows you to control the color, brightness, and effects of the lights, and it also includes features such as music sync and voice control.
To connect the Phopollo strip lights to the app, you will need to ensure that the lights are powered on and within range of your Wi-Fi network. Once you have downloaded and opened the Tuya Smart app, follow the on-screen instructions to connect the lights to the app.
Phopollo Strip Lights Instructions
Here are the general instructions for setting up and using Phopollo Strip Lights:
Step 1: Unroll the LED strip lights and ensure that they are working correctly before installing them.
Step 2: Clean the area where you plan to install the LED strip lights to ensure that it is free of dust and debris.
Step 3: Connect the 4-pin connectors of the Strip Light and the IR receiver arrow to the arrow.
Step 4: Connect the IR receiver to the DC wire.
Step 5: Tear off the adhesive backing from the LED strip lights and stick them to the desired surface. Press down firmly to ensure that they stick properly.
Step 6: Connect the LED strip lights to a power source. If your LED strip lights come with an adapter, plug it into a wall outlet. If they do not come with an adapter, you can connect them to a USB port or a battery.
Step 7: Turn on the LED strip lights and enjoy!
Step 8: Download the “Tuya Smart” app on your smartphone or tablet and follow the instructions to connect the app to the strip light. Make sure that your device and the strip light are connected to the same Wi-Fi network.
Step 9: Once connected, use the app to control the color, brightness, and various lighting effects of the strip light.
Step 10: To set a schedule or timer for the strip light, go to the “Timer” or “Schedule” section of the app and follow the instructions to set the desired settings.
Phopollo Strip Lights App Download
To download the Phopollo strip lights app, search for “Tuya Smart” in the App Store for iOS devices or Google Play Store for Android devices.
Once you find the app, simply download and install it on your device, then follow the in-app instructions or the setup steps above to connect to your strip lights.
Alternatively, scan the QR code on the user manual to immediately download and install the Tuya smart app on your Smartphone or tablet then follow the in-app instructions to connect your light strip to the app via Bluetooth or Wi-Fi.
Phopollo Strip Lights Not Working
If your Phopollo Strip Lights are not working, here are some troubleshooting steps you can try:
- Check the power source and ensure the strip light is properly plugged into a working power source. You can also try plugging it into a different outlet or using a different power adapter.
- Make sure all connections between the strip light and power adapter are secure and properly connected. If the connections are loose, the strip light may not function properly.
- Check the app settings and Make sure the app settings are properly configured and that the strip light is connected to the correct Wi-Fi network.
- Power cycle the strip light. To reset the strip light, try unplugging it from the power source and then plugging it back in. You can also try turning the power off and on again using the app.
- Check for firmware updates. If the above steps do not work, check for firmware updates for both the strip light and the app. Sometimes, updating the firmware can resolve issues with the strip light.
If none of the above steps work, it may be a hardware issue and you should contact Phopollo customer support for further assistance.
Phopollo Strip Lights Manual
To get the official manual for Phopollo Strip Lights, visit here to download the manual.
The manual contains installation tips, safety precautions, and general tips for setup and use of the Phopollo Strip Lights.
It is important to read the instruction manual thoroughly before installing and using the Phopollo Strip Lights. Follow the safety guidelines and use the product only as intended.
Phopollo Strip Lights Won’t Turn On
If your Phopollo Strip Lights won’t turn on, here are some troubleshooting steps you can try:
- Make sure the strip light is properly plugged into a working power source. You can also try plugging it into a different outlet or using a different power adapter.
- Check the wires for any physical damages. Also, restart the strip light by unplugging it from the power source and then plugging it back in. You can also try turning the power off and on again using the app.
- Next, ensure all connections between the strip light and power adapter are secure and properly connected. If the connections are loose, the strip light may not turn on.
- If the strip light has a physical power switch, make sure it is turned on. Also, check if your power adapter and IR receiver have a fuse. If the fuse is burned out, the Strip Light won’t turn on. Check the fuse and replace it if necessary.
If none of the above steps work, it may be a hardware issue and you should contact Phopollo customer support for further assistance.
Phopollo Strip Lights Remote Not Working
If your Phopollo Strip Lights remote control is not working, here are some steps you can try:
- Check the batteries to see if it’s working fine. Make sure that the batteries in the remote control are working and have enough power. Try replacing the batteries with new ones if the batteries are dead.
- Make sure that the remote control is within the range of the strip lights. The remote control should be pointed directly at the sensor on the controller box, which is typically located near the power supply.
- Try resetting the controller box by unplugging the power supply for a few seconds, and then plugging it back in. This may help reset the connection between the remote control and the controller box.
If none of the above steps work, contact Phopollo’s customer support for assistance. They may be able to help you troubleshoot the problem or provide you with a replacement remote control if necessary.
How to Connect Phopollo Strip Lights
To connect Phopollo Strip Lights, first cut the LED strip to the desired length and clean the surface where you want to attach the strip lights. Peel off the adhesive backing of the LED strip and attach it to the surface.
Connect the power supply to the LED strip and plug it into an electrical outlet. To extend the length of the LED strip or connect it to a different power source or controller, use the included connectors.
Always refer to the Phopollo Strip Lights manual for detailed instructions and follow safety guidelines.
Can You Cut Phopollo Strip Lights?
Yes, you can cut Phopollo Strip Lights. The Led strip can be cut along the designated cut mark line which is indicated by a scissor icon or a dotted line. This allows you to customize the length of the strip to fit your specific needs.
To cut the strip, simply use a pair of scissors or a cutting tool to cut along the designated cut mark line. Make sure to cut in a straight line and avoid damaging the copper contacts on the strip.
After cutting the strip, you can use the included connectors to rejoin the two pieces of the strip, or you can connect the strip to a different power source or controller.
How to Connect Phopollo Strip Lights to phone?
To connect Phopollo Strip Lights to your phone, download the “Tuya Smart” app from the App Store or Google Play Store. Make sure your phone is connected to the same Wi-Fi network as the LED strip lights.
Plug in the power supply, open the app, and add a device by selecting “Lighting then Strip Lights (Wi-Fi)” and following the on-screen instructions to connect. Once connected, use the app to control the strip lights.
How to Install Phopollo Strip Lights
Here are the steps to install Phopollo Strip Lights:
Step 1: Unbox the Phopollo Strip Lights kit and make sure that all the components are present. The kit should include an LED strip, a power supply, a remote control, and a user manual.
Step 2: Clean the surface where you want to attach the strip lights. Ensure that it is dry and free from any dust or debris.
Step 3: Peel off the adhesive backing of the LED strip and attach it to the surface. Make sure that the strip is straight and aligned properly.
Step 4: Connect the power supply to the LED strip. Plug the power supply into an electrical outlet and turn it on.
Phopollo Flexible Strip Lights Instructions
To install Phopollo flexible strip lights, unpack the kit, clean the surface, measure and cut the Led strip if necessary, and attach connectors. Then, peel off the adhesive backing and apply the strip evenly to the cleaned surface.
Finally, connect the power adapter and turn on the Strip Light and use the remote controller to adjust settings.
In conclusion, Phopollo Led strip lights are a fantastic way to add an extra dimension to any living space. However, like any electrical device, they can sometimes experience issues and require troubleshooting. By following the tips outlined in this guide, you can quickly and easily identify and fix any problems that may arise while you use the Strip Light.
