Philips Hue Light Strip Troubleshooting: + Full Set up Guide

Do you have problems with your Philips Hue Light Strip? While Philips Hue light strips are generally reliable and easy to use, sometimes they may encounter technical issues that can be frustrating.

In this article, you’ll find guides to troubleshooting common problems that may arise with Philips Hue light strips, from connectivity and setup issues to common problems and setup steps to get the best out of the Light Strip.

So, if you’re experiencing problems with your Philips Hue Light Strip, read on to learn how to troubleshoot and fix them.

Philips Hue light strip troubleshooting and not connecting

How to Install Philips Hue Light Strip

Here is a step-by-step guide on how to set up your Philips Hue light strip:

Step 1: Determine the total length of the light strip you’ll need by measuring the area you want to cover. Ensure your light can reach a power socket.

Step 2: Before installation, test the light strip to make sure it’s working correctly. Attach any extensions, check the lights, then unplug them.

Step 3: Cut the light strip only along the designated cut lines to mark the end of one circuit and the beginning of another.

Step 4: Remove the adhesive backing and fix the light strip in place. Fix along baseboards, inside cabinets, or the outer edges of walls. Consider using panel end caps or concealed wire covers for a cleaner finish.

Step 5: For easy installation along posts or fences, using included mounting clips. Alternatively, nestle the strips into the soil alongside pathways or between flowerbeds.

Step 6: Plug the power adapter into a socket and turn on the light strip.

Step 7: Download the Philips Hue app and follow in-app instructions to connect your light strip to the app.

 

How to Connect Philips Hue Light Strip to Bluetooth

To set up your Philips Hue Light Strip via Bluetooth, try the following setup steps:

Step 1: Follow the setup steps above to install the Philips Hue Light Strip and turn on the Light Strip.

Step 2: Download the Philips Hue Bluetooth App from the Google Play Store or iOS app store. Tap on get started and confirm that your Light Strip is Bluetooth Compatible.

Step 3: Enter your name and email address to create an account and log in to the app to continue connecting your Light Strip to the Hue BT app.

Step 4: Give the app all the necessary permission for the app to function properly and turn on Bluetooth on your mobile device.

Step 5: Tap on add device and wait for the app to search for your Bluetooth-enabled Hue Light Strip.

Step 6: Continue other on-screen instructions to complete connecting your Philips Hue Light Strip to the Hue BT app.

How to Fix Philips Hue Light Strip Not Connecting to Bluetooth

If you’re having issues connecting your Philips Hue Light Strip to Bluetooth, try the following troubleshooting tips to fix the issue:

  • Power cycle the Light Strip by turning it off and waiting for about 30-60 seconds before turning it on and going over the setup steps again to see if this helps to fix the problem
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  • Try moving your device closer to the light. Then retry connecting the Light Strip to Bluetooth again. It is recommended you keep the Light Strip within 3 feet of your mobile device, so it can connect.

 

  • Ensure Bluetooth is turned on on your mobile device and it’s set to be discoverable. This helps your Light Strip and other devices to connect to your Bluetooth without running into issues.

 

  • Check if any device is connected to your Bluetooth network and disconnect it if you find any. This is because your Light Strip won’t connect to Bluetooth if other devices are connected to it.

If none of the above tips helps in fixing the problem, contact the Philips Hue support team for further assistance.

How to Connect Philips Hue Light Strip to Alexa

Here’s how to set up your Philips Hue Light Strip to Alexa. There are two ways to connect the ct Hue lights strip to Alexa, depending on if you want to connect with a Hue Bridge or Bluetooth.

To Set up a Hue Bridge to unlock more features, do the following steps:

Step 1: Download and open the Amazon Alexa app. Log in with your Amazon account details

Step 2: In the More tab, tap Skills & Games. Tap the search icon in the top right corner.

Step 3: Type “Philips Hue” in the search bar. Tap the Hue skill.

Step 4: Tap Enable to use. You will be redirected to your Philips Hue account page. Sign into your account.

Step 5: Select the Hue Bridge you want to link and tap Next.

Step 6: Tap Agree and continue. Then, tap close to finish the setup.

To Set up Philips Hue Light Strip to Alexa via  Bluetooth:

Step 1: Install or set up your Light Strip and turn it on.

Step 2: Open the Alexa app and wait for the app to automatically search and add your Light Strip to Alexa. If Alexa or your Alexa app says, “New light found,” your device is ready to use.

Step 3: Alternatively, say  “Alexa, discover devices.” Once your light is discovered, say, “Alexa, turn on the first light.” to confirm if the setup is successful

How to Fix Philips Hue Light Strip Not Connecting to Alexa

If you are having trouble connecting your Philips Hue Light Strip to Alexa, try the following tips to troubleshoot:

  • Ensure the Light Strip is plugged into a working power source and is receiving an adequate power supply. Power cycle the Light Strip by turning it off and waiting for about 30-60 seconds then turn it on and go over the setup process again.

 

  • Check your Philips Hue bridge and ensure that your Philips Hue bridge is connected to your Wi-Fi network and that it is powered on. If the bridge is not connected to the internet, it will not be able to communicate with Alexa.

 

  • Check the Alexa app and ensure that the Alexa app is updated. Ask Alexa “Is your Device firmware updated?” Alexa should download and install any updates available if it’s not updated.
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  • Ensure that you’ve granted the app all the permission it requires for it to function properly. Permission to access your location and Bluetooth services are needed for the device to connect to Alexa.

 

If you’re still having issues, contact the Philips Hue support team for further assistance.

How to Connect Philips Hue Light Strip to Google Assistant

To set up your Philips Hue Light Strip to Google Assistant, follow the setup steps below:

Set up with Hue Bridge:

Step 1: Open the Google Home app. Tap the plus icon (+) in the top left corner.

Step 2: Tap Set up the device and then tap Works with Google.

Step 3: In the next screen, select Philips Hue from the list. You can scroll to find it or type “Philips Hue” in the search bar at the top of the screen.

Step 4: You will be redirected to your Philips Hue account page. Tap Yes to grant the Google Home app permission to control your Hue lights. The app will link Philips Hue to Google Assistant.

Step 5: Tap the back arrow icon to return to the main screen of the Google Home app. All your Philips Hue lights and Rooms will now be listed.

Set up with Bluetooth:

Step 1: Open the Google Home app. Tap the plus icon (+) in the top left corner.

Step 2: Tap Set up device. Under New devices, tap Set up new devices in your home. Choose the home in which you’d like to set up your light.

Step 3: Once the app has discovered the light, tap it to select. Choose a room and name your lights

Step 4: Wait for the setup to finish. Your light will blink when it’s ready.

Your light(s) will now appear in the Home app and can be controlled with Google Assistant.

How to Fix Philips Hue Light Strip Not Connecting to Google Assistant

If you’re having issues connecting your Phillips Hue Light Strip to Google Assistant, try the following tips to troubleshoot.

  • Ensure the Light Strip is plugged into a working power source and is receiving an adequate power supply. Power cycle the Light Strip by turning it off and waiting for about 30-60 seconds then turn it on and go over the setup process again.

 

  • Check your Philips Hue bridge and ensure that your Philips Hue bridge is connected to your Wi-Fi network and that it is powered on. If the bridge is not connected to the internet, it will not be able to communicate with Alexa.

 

  • Ensure that the Google Home app and the Google Device are running their current version as this helps to prevent setup issues during connection.

 

  • Ensure you have a stable network connection by moving all the devices close to each other to help boost the network and ensure a seamless setup process.

How to Cut Philips Hue Light Strip

The LED strip you are using determines whether or not it can be cut. For instance, Philips Hue light strips are suitable for cutting to accommodate various parts of your home, but the Play gradient light strip and outdoor light strip cannot be cut.

It is vital to cut LED strip lights in the correct spot to guarantee their continued functionality, despite their adaptability. LED strips are composed of numerous separate circuits, and the assigned cut lines indicate the end of one circuit and the start of another.

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As a result, you should only cut along these lines, which are often situated between copper dots. It is very important to do this to cut along the designated lines to avoid damaging the Light Strip.

How to Reset Philips Hue Light Strip

To reset your Philips Hue Light Strip, follow the steps below

Step 1: Ensure that the Lightstrip is connected and powered on.

Step 2: Hold your Dimmer Switch close to the Lightstrip.

Step 3: Press the ON and OFF buttons on the Dimmer Switch simultaneously and hold them down for 15 seconds.

Step 4: During this time, both the Lightstrip and the Dimmer Switch will flash to indicate that the reset process is in progress. Release the buttons once the flashing stops.

How to Install Philips Hue Light Strip on TV

To attach your light strip to the back of your TV, we recommend using the following items:

  • Monoprice Cable tie mounts, 25×25(mm), 100pcs/pack, in white color
  • TR Industrial TR88302 Multi-Purpose Cable Ties, 100-piece set

These mounts can be affixed to the back of the TV, providing hooks to which the strip lighting can be cable-tied. Once attached, excess cable ties can be removed by cutting them.

Alternatively, Command Cord Clips are a suitable option for the light strip.

To create a 90-degree corner, specialized connectors are available, but you can also carefully fold the light strip over itself to form the corner without causing damage or affecting the lighting effect.

Using sticky pads and cable ties allows you to easily adjust the strip lighting if necessary, such as if you make a mistake or feel that the light is too close or too far from the edge of your TV.

Philips Hue Light Strip Not Turning Off

If your Philips Hue Light Strip is not Turning off, the first step is to check and ensure that your light strip is still connected to the Hue Bridge and that you can control your other lights by turning them on and off.

Next, check your dimmer switch. If you have a dimmer switch, make sure it is not stuck in a dimmed position. Try pressing the on/off button to see if this resolves the issue.

Additionally, Power cycle the Light Strip: Try turning off the power to the Light Strip at the wall switch or unplugging it for a few minutes before turning it back on again

If you have not cut or damaged the light strip, and it continues to be unresponsive, it is recommended that you contact Philips support for further assistance.

Philips Hue Light Strip Half Not Working

If your Philips Hue Light Strip is only partially working, here are some steps you can take to troubleshoot the issue:

  • Check the connections to ensure that the Light Strip is properly connected to the Philips Hue Bridge and that there are no loose connections.

 

  • Check the power supply and confirm that the power supply is connected to a working outlet and that the connection between the power supply and the Light Strip is secure.

 

  • Check for damages. To do this, inspect the Light Strip to ensure that it is not physically damaged or cut. If it is, the damaged half or part may need to be replaced.

 

  • Try resetting the Light Strip by following the instructions given in this article below or check your usual manual for exact steps to reset the Light Strip to see if this helps to fix the problem

 

In conclusion, troubleshooting your Philips Hue Light Strip may seem challenging at first, but by following the tips outlined in this article, you can quickly identify and address common issues with your Philips Hue Light Strips.

Remember to check connections, check for physical damages, reset the Light Strip, and test it in a different location if necessary to fix common issues with your Light Strip.

However, if none of these solutions work, don’t hesitate to contact Philips customer support for further assistance.