Keelixin LED Strip Lights Full Troubleshooting Guide: Quick Solution

Are you facing issues with your Keelixin LED Strip Lights? If your Keelixin LED strip lights fail to turn on, sync, or connect, worry no more; this article has got you covered.

This troubleshooting guide will help you fix the issue you’re having with your light; whether it’s unresponsive remotes, not changing colors, or app connection issues, this guide will help you troubleshoot and fix them in no time.

Keelixin LED Strip Lights Not Connecting

Just follow the tips below and enjoy your lighting again. Let’s dive in!

Keelixin LED Strip Lights Not Turning On

If your Keelixin LED strip lights are not turning on, it could be due to a faulty power supply or a bad connection. Try the tips below to fix the problem:

  • Make sure the Light is plugged into a working power outlet. If you’re not sure if the power source works, remove the Strip Light from the outlet and try another outlet. You must change the socket or power source if the Strip comes on.
  • Check and ensure that you’ve installed the Light properly; if you’ve cut and connected the Light, ensure that you’re not cut outside the designated cut lines on the Strip, as you may damage the Strip.

If you didn’t install the Light accidentally or adequately damaged it during installation, it wouldn’t turn on. In that case, you’ll have to contact the Keelixin support team for assistance or replace the Strip light.

Keelixin LED Strip Lights Not Syncing

If your Keelixin LED strip lights are not syncing with music or voice commands, it could be due to a poor Bluetooth connection or a wrong setting. Here are some possible solutions:

  • Check and ensure that Bluetooth is enabled on your smartphone or tablet if it’s not allowed. If not, turn it on. Make sure your Voice Assistant device is within the range of the Strip Light; if not, move it closer.
  • Make sure your smartphone or tablet is paired or connected with the controller. If not, pair or connect it following the instructions on the app or the user manual.
  • Check if your smartphone or tablet has the Lotus Lantern app installed and updated. If not, download and update it from the App Store or Google Play.
  • Turn up the volume of your smartphone or voice assistant device. Also, turn on or enable ‘Microphone’ from settings so your device can hear and listen to your commands. Also, make sure you turn up the volume of the music so the Strip Light can sync properly with it.

Keelixin LED Strip Lights Not Connecting to App

If your Keelixin LED strip lights are not connecting to the App, it could be due to a connection problem or technical issues. Here are some troubleshooting tips you can try below:

  1. First, ensure your Strip Light has power, turned on, and within the range of your smartphone or tablet during Setup.
  2. Next, check if Bluetooth is turned ON or enabled. If it’s turned ON, turn it OFF and wait for at least 20 seconds, then turn it back ON and try reconnecting to see if this solves the problem.
  3. Check and ensure that you’re using the correct App for the Setup. Keelixin Les Strip Lights use the “Lotus Lantern” App available for download on the App Store or Google Play store. So, download and update the App and try again.
  4. Finally, clear the Apps cache, force close the App, and restart it. If that doesn’t work, uninstall the App, re-download it, and go over the setup process again, and this should fix the problem.
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If the problem persists, contact the Keelixin support team for further help.

Keelixin LED Strip Lights Not Connecting to Bluetooth

If your Keelixin LED strip lights are not connecting to Bluetooth, it could be due to a poor Bluetooth connection or a wrong setting. Here are some possible solutions:

  • Check if your smartphone or tablet has Bluetooth enabled. If not, turn it on. Then follow the instructions on the App or the user manual.
  • Check if any other Bluetooth devices nearby might interfere with the signal. If yes, turn them off or move them away. If you’ve paired another device with your Bluetooth connection, you’ll have to disconnect it before trying to connect the Strip Light.
  • Ensure that you’re close to the Strip Light during the Setup. Bluetooth can’t cover long-range, so if you’re too far away, you’ll have issues connecting as the connection won’t be stable.

If none of the above tips helps, contact Keelixin support for further assistance.

Keelixin LED Strip Lights Not Working

If your Keelixin LED strip lights are not working correctly, it could be due to a faulty light strip or a bad connection. Here are some troubleshooting tips to try:

  • Check for any physical damages on the light strips, such as cuts, burns, cracks, bends, kinks, etc. If yes, replace them with new ones. If you’re still within the warranty period, you can have it replaced at no cost.
  • Check for any loose connections on the light strips, such as solder joints, connectors, wires, etc. If yes, tighten them securely. If you must cut and solder, cut correctly and join them with appropriate connectors.
  • Ensure there are no short circuits on the light strips, such as exposed wires touching each other, metal objects connecting wires, etc. If yes, isolate them carefully and repair them properly.
  • Check for any water or moisture on the light strips that might cause corrosion or damage. If yes, dry them thoroughly and seal them with waterproof tape or silicone. These strips are not waterproof, so they are not ideal for bathrooms or outdoors.

Still need help? Contact the Keelixin support team for assistance.

Keelixin LED Strip Lights Not Pairing with Remote

If your Keelixin LED strip lights are not pairing with the remote control, it could be due to low battery power. Try the following troubleshooting tips::

  • Check if the remote control has enough battery power. If not, replace the batteries. Also, ensure the remote control is within the effective range of the Controller. If not, move it closer.
  • Ensure there is no dirt or dust on the remote control sensor or the Controller that might interfere with the signal. If yes, clean it with a soft cloth.
  • Ensure there is no obstacle or interference between the remote control and the Controller. If yes, remove it or change the location. Also, ensure you’re pointing the Remote directly toward the Controller.

If the issue persists, contact the Keelixin customer support team for further assistance.

Keelixin LED Strip Lights Not Dimmable

If your Keelixin LED strip lights are not dimmable, it could be due to a wrong setting or a faulty controller. Here are some possible solutions:

  • Check if the controller is set to dimming mode. If not, switch to a dimming mode using the remote control or the App. Also, ensure you’re pressing the correct button on the App’s remote control.
  • Ensure there’s a stable power supply. If there’s excess or low voltage, this could affect the dimming function of the Strip Light. Check the circuit breaker, turn it off, and wait a few seconds before turning it back ON.
  • Check if the brightness level of the lights is adjustable. If not, increase or decrease it using the remote control or the App. Also, ensure the Lights are dimmable; if not, you’ll have to replace them with Dimmable ones.
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If the issue persists, contact the Keelixin customer support team for further assistance.

Keelixin LED Strip Lights Not Responding

If your Keelixin LED strip lights are not responding to any commands from the remote control or the App, it could be due to a frozen or malfunctioning controller. Here are some troubleshooting tips to try:

  • Check if the controller has enough power supply. If not, plug it into a power source. If you’re using a remote control, ensure it has good batteries; replace them if they are dead.
  • Check if the controller is overheated or damaged. If yes, unplug it from the power source and let it cool down, or replace it with a new one.
  • Ensure no dirt or dust on the controller might affect its performance. If yes, clean it with a soft cloth. Also, ensure no water or moisture on the controller might cause corrosion or damage.
  • Make sure you’re giving the correct commands. Be audible enough, and make sure your Voice control device can recognize your voice. Check for updates to the App and your voice assistant App, and download and install any available updates.

If the issue persists, contact the Keelixin customer support team for further assistance.

Keelixin LED Strip Lights Not Changing Colors

If your Keelixin LED strip lights are not changing colors according to your commands from the remote control or the app, it could be due to a wrong setting or a faulty light strip. Here are some possible solutions:

  • Ensure that you’ve connected and joined the Strip Light correctly. The arrow on your connectors should point to the plus sign on your tape lights, facing each other. Follow the steps in the manual to connect the lights properly.
  • Check if the controller is set to a color-changing mode. If not, switch to a color-changing mode using the remote control or the app. Also, ensure you have a stable power, and the Strip light is supplied with the correct voltage.
  • Check for any physical damages or loose connections on the light strips that might affect the color output. If yes, repair them or replace them with new ones.

If the issue persists, contact the Keelixin customer support team for further assistance.

Keelixin LED Strip Lights Keeps Disconnecting

If your Keelixin LED strip lights keep disconnecting from the app or Bluetooth, it could be due to a weak or unstable signal or a problem with the Strip Light. Try the following tips to fix the problem:

  1. First, check your power supply and ensure that it’s stable. Also, confirm that Bluetooth is enabled on your smartphone or tablet. If not, turn it ON, and this should fix the problem.
  2. Next, ensure that your smartphone or tablet is within the range of the controller or Strip Light. If you’re too far away, the Lights will keep disconnecting due to the shorter Bluetooth connection can cover. To fix this, move close to the Lights.
  3. Ensure your smartphone or tablet has the Lotus Lantern app installed and updated. If not, download and update it from the App Store or Google Play.
  4. Lastly, Check if any Bluetooth devices nearby might interfere with the signal. If yes, turn them off or move them away. Also, move other devices nearby that might interfere with the Bluetooth signal.
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If the issue persists, contact the Keelixin customer support team for further assistance.

Keelixin LED Strip Lights Won’t Turn Off

If your Keelixin LED strip lights don’t turn off even after you press the power button on the remote control or the App, it could be due to a faulty controller or a bad connection. Try the following tips to fix the issue:

  • Check if the controller has enough power supply. If not, plug it into a power source or replace the batteries. You can also try turning off the Light from the circuit breaker; when you turn it back OM, you should now be able to control it.
  • Check if the controller is overheated or damaged. If it’s overheating, unplug it from the power source and let it cool down, or replace it with a new one.
  • The Switch or socket may be faulty. If the Strip Lights plug is not stuck, remove it from the socket or extension and replace the Switch or socket.
  • If you’ve set a preset time for the Light to turn off, you may want to cancel it and see if this helps. If the Lights didn’t turn off at the time you set, this could be a connection issue. Check the Bluetooth connection, update the App, and try again.

Keelixin LED Strip Lights Not Showing Up in App

If your Keelixin LED strip lights are not showing up in the App, it could be due to connection issues or an outdated App. Here are some troubleshooting tips you can try:

  • Check if your smartphone or tablet has the Lotus Lantern app installed and updated. If not, download and update it from the App Store or Google Play.
  • Make sure Bluetooth is enabled on your smartphone or tablet. If you’ve done a factory reset recently, you must set up the Lights within the App again. Open the Lotus Lantern App, hit the Add Device button, and follow the prompts.

If the issue persists, contact the Keelixin customer support team for further assistance.

Keelixin LED Strip Lights Not Recognizing Lights

If your Keelixin LED strip lights are not recognizing lights, try the following tips:

  1. Make sure that the power supply is plugged in and turned on. You can also try using a different power supply to see if that solves the problem.
  2. Ensure the wires are properly connected to the LED strip and the controller. You can also try resoldering the connections to make sure they are secure.
  3. Check for a small pinhole or a button on the controller. There is a small reset button on the controller. Press and hold the button for 5 seconds to reset the controller.

If the issue persists, contact the Keelixin customer support team for further assistance.

How to Factory Reset Keelixin Led Strip Lights

If none of the above solutions works for you, or if you want to reset your Keelixin LED strip lights to their default settings, you can try factory resetting them. Here are the steps to do so:

  1. Turn off the controller’s power supply, wait for a few seconds, and then turn it back on.
  2. Press and hold the power button on the controller for 10 seconds or more with a paper clip of pin until all the lights flash
  3. Release the power button and plug in the power supply again.
  4. Turn on the power supply and wait for a few seconds until the lights flash.
  5. Your Keelixin LED strip lights are now factory reset and ready to use.

Conclusion

Keelixin LED strip lights are amazing devices that can transform your home into a colorful and cozy paradise. However, they can also encounter some problems that might frustrate you. Fortunately, following this guide can quickly solve most of these problems.

I hope this guide has helped you troubleshoot and fix your Keelixin LED strip lights issues. If you have any questions or feedback, please contact the Keelixin customer support team for further assistance.