Are you having connectivity issues with your Gems Smart LED Light Bulb? You’re in luck as we’ve got you covered in this article.
In the paragraphs that follow, I’ll walk you through the steps to troubleshoot Gems Smart LED Light Bulb not connecting.
How to troubleshoot Gems Smart LED Light Bulb not connecting:
1. Ensure the bulb is in Pairing Mode
All Gems Smart LED Light Bulbs are not Wi-Fi-enabled bulbs but are Bluetooth-enabled bulbs. So, trying to connect the bulb to Wi-Fi won’t work except Bluetooth.
The Bluetooth range required for the connection should be within a 33ft radius with no obstruction.
Ensure that your mobile device is within the 33 ft. radius during connection and no object is standing in between.
To get the bulb into pairing mode, do this:
- Screw the bulb into a lamp or socket and ensure the switch works properly.
- Turn on the bulb and then enable Bluetooth on your android or IOS device.
- Search for the bulb, but when you see it, do not pair it with the android Bluetooth system tool.
- When the bulb appears in the discovered Bluetooth devices list, launch the North app and add the device using the North app.
Do this and try reconnecting, but if you’re still unable to get your smart bulb connected, try the next troubleshooting step.
2. Turn on Location Services
Your phone’s location needs to be turned on when connecting else it won’t successfully connect. Turning on the location on your smart phone helps it find your smart quicker and faster.
Go to your phone settings and enable the location services for your smart bulb to connect successfully.
Re-check your location permission granted for the app by checking it from your phone’s setting menu.
Ensure that you gave the App all the permission it requires. Try reconnecting again and see if this fixes the problem. If not, continue the next troubleshooting step.
3. Ensure you use the Correct App
One reason your Gems Smart LED light bulb won’t connect is because you’re using the wrong app. So, ensure that you’ve installed the correct app and you’re connecting through it.
Go to your app store and search for “North connected home bulbs” download and install it. Next, restart your phone and then reconnect.
If the issue persists, try pairing the bulb on a different phone or put the bulb into a different lamp socket and try reconnecting.
If you’re still having the same issue, try the next troubleshooting step.
4. Grant The App all Permissions
The North Bulb app needs to be granted all the permissions required for it to function properly, do not accept some permission, and decline others.
So, ensure that you give the app all the permission it requests of you. Giving the app all the permission it requires enables it to work perfectly fine with no issues.
Follow these steps to grant the app permission:
- Step 1: Go to your phone settings
- Step 2: Find settings for apps.
- Step 3: Once you locate the North Bulb app, make sure all the permissions are granted.
- Step 4: Open the app and the bulb should show up.
Now try the reconnection process again and see if your bulb connects and works perfectly.
If everything else fails, reset your Gems Smart LED light bulb with the steps below:
5. Reset the Gems Smart LED Light Bulb
Resetting the bulb is the next best thing to do when you’ve tried all the troubleshooting steps above and
To reset your Gems Smart LED Light Bulb, follow the steps below:
- Step 1: Turn the bulb on for 2 seconds and then turn it off for 2 seconds
- Step 2: Turn the bulb on again for 2 seconds and then turn it off for 2 seconds. Repeat this process.
- Step 3: Turn the bulb on for 8 seconds and turn it off for 2 seconds. Repeat this process.
- Step 4: Turn off for two seconds and then turn it on one last time
The bulb will flash on and off three times if it has been successfully reset.
Gems Smart LED Light Bulb Not Connecting to the Internet
Connecting your new Gems smart LED light bulb to the internet can sometimes take time and effort. First, double-check that your Wi-Fi router is working properly and within range of the bulb’s location. Make sure you’re trying to connect to a 2.4GHz network, as Gems bulbs don’t support 5GHz.
If you have a dual-band router, you may need to turn off the 5GHz band temporarily. Also, check for any firmware updates for the bulb or Gems app that could improve connectivity. You may need to power cycle the bulb or manually reset it to clear any glitches.
Gems Smart LED Light Bulb Won’t Turn On
If your Smart LED light bulb won’t turn on? Try the following tips:
First, make sure the light bulb is fully screwed into the socket and the light switch is flipped on. Check that the bulb has power by trying a different known working bulb in the same socket.
If the Gems bulb still doesn’t turn on, try toggling the light switch a few times to reset the connection. You can also manually power cycle the bulb by quickly flipping the switch about 3times. Double-check that the Gems app and your smart device have Bluetooth enabled and are in close proximity to connect to the bulb.
Gems Smart LED Light Bulb Flickering
A flickering light bulb can be super annoying, especially if it’s a brand-new smart bulb! If your Gems LED is flickering or blinking inconsistently, start by checking if the bulb is loose in the socket. If so, screw it in more securely. Also, check the lamp fixture for any loose wiring that could cause flickering.
Ensure to keep the bulb away from appliances or routers that may cause electrical interference. You can also try moving the bulb to a different socket or outlet to see if that helps. Resetting your router and power cycling the bulb may refresh the connectivity, too. Don’t forget to check if the App needs firmware updates.
Gems Smart LED Light Bulb App
To control your new Gems smart LED light bulbs, you’ll need to download the North Connected Home Bulb app. Available for both iOS and Android devices, the easy-to-use App allows you to connect, customize, automate, and control your Gems bulbs from anywhere. You’ll be able to choose from millions of colors, adjust brightness, set lighting schedules, create groups and scenes, and so much more.
The App also allows you to update firmware and troubleshoot any issues. With intuitive controls and tons of features, the Gems App makes it fun and easy to unlock the full potential of your smart bulbs!
Gems Smart LED Light Bulb Not Connecting to App
So you’ve installed the Gems Smart Lighting app but can’t connect your new Gems LED bulb? A few troubleshooting steps should do the trick. First, power cycle the bulb and make sure the light switch is on. Double-check your Wi-Fi is working well and that you are connecting to a 2.4GHz network. Move the bulb closer to your router if the signal is weak.
Ensure the Gems app has location/Bluetooth permissions enabled to detect nearby bulbs. You can also try manually resetting the bulb by quickly power cycling three times. As a last resort, uninstall and reinstall the latest version of the Gems App.
Frequently Asked Questions:
How Do I Update the Firmware on My Gems Smart Led Light Bulb?
You can update your Gems bulb firmware directly through the Gems Smart Lighting app. Go to your Profile, select your bulb, tap the settings icon, and check for any available firmware updates to install. Keeping firmware updated improves connectivity and fixes bugs.
Why Won’t My Gems Smart Led Light Bulb Connect to WI-FI?
If your Gems bulb won’t connect to Wi-Fi, it’s likely a wireless signal issue. Make sure your router is working properly and is within range of the bulb. Connect to a 2.4GHz network and try moving the bulb closer to the router—also, power cycle the bulb and check for app/firmware updates.
How Do I Reset My Gems Smart Led Light Bulb?
To reset a Gems Smart LED light bulb when troubleshooting has not resolved issues:
- Turn the bulb on for 2 seconds and off for 2 seconds.
- Repeat turning on off for 2 seconds.
- Turn it on for 8 seconds and off for 2 seconds. Repeat.
- Turn it off for 2 seconds, then turn on one last time.
The bulb should flash on and off three times if successfully reset.
Why Is My Gems Bulb Flashing but Not Connecting?
If your Gems bulb is flashing but not connecting, it usually means there is a connectivity issue. Make sure your Wi-Fi is working well, and re-pair the bulb with the App. You may also need to move it closer to the router or reset your router and bulb.
What Light Bulbs Are Compatible With the Gems App?
The North Connected Home Bulb app is designed specifically to operate Gems branded smart LED bulbs and lighting products. Bulbs from other brands are not compatible with the Gems App.
There you have it, the troubleshooting steps to help you fix the connectivity issues with your Gems Smart LED Light Bulb.
If you have gone through all the troubleshooting steps and the problem has not been solved, contact Gems customer support for help.
As a last resort, consider replacing your bulb as it may have been damaged.