Tp-Link Tapo Security Camera Not Connecting? Fixed!

ByBill Brown

If you are having issues with your Tp-Link Tapo Security Camera, this can be frustrating and annoying, especially when you need to monitor your property remotely or proactively. You’re at the right place, as this article has got you covered.

In this article, I will help you troubleshoot and fix your Tp-Link Tapo Security Camera not connecting. We will cover the following scenarios:

  1. Tp-Link Tapo Security Camera Not Connecting to Wi-Fi
  2. Tp-Link Tapo Security Camera Not Connecting to the App
  3. Tp-Link Tapo Security Camera Not Connecting to Alexa
  4. Tp-Link Tapo Security Camera Not Connecting to Google Home and more

By the end of this article, you should be able to fix your Tp-Link Tapo Security Camera not connecting and enjoy its features again. Let’s get started! 

Tp-Link Tapo Security Camera Not Connecting? Fixed!

Tp-Link Tapo Security Camera Not Connecting to Wi-Fi

One of the most common reasons why your Tp-Link Tapo Security Camera is not connecting is because of a Wi-Fi issue. Your camera needs a stable and strong Wi-Fi connection to work properly. If your Wi-Fi network is down or the signal strength is weak, your camera will not be able to connect. Here are some steps you can take to fix this problem: 

  1. Make sure that your Wi-Fi network is working and that you have internet access. You can test this by using another device, such as your phone or laptop, to connect to the same Wi-Fi network and browse the web. If you can access the internet, then your Wi-Fi network is working fine. If not, then you need to troubleshoot your Wi-Fi network. You can restart your router, modem, or both, or contact your internet service provider for assistance.
  2. Ensure you have entered the correct Wi-Fi password when setting up your camera. The password is case-sensitive, so make sure that you use the correct capitalization and punctuation. If you need help with your Wi-Fi password, you can check it on your router’s label or your phone’s Wi-Fi settings. If you have changed your Wi-Fi password recently, you need to reset your camera and set it up again with the new password.
  3. Ensure that your camera is within the range of your Wi-Fi router and that no obstacles or interference might weaken the signal. You can move your camera closer to your router or use a Wi-Fi extender to boost the signal.
  4. The Tapo camera supports 2.4GHz Wi-Fi networks only, so make sure that your router is not set to 5GHz only or dual-band mode. You can check this by logging into your router’s web interface and looking at the wireless settings. Also, ensure your router is not blocking your camera’s MAC address or IP address or using any firewall or security features that might prevent your camera from connecting. You can also try changing the Wi-Fi channel or encryption mode to see if that helps.
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If the issue persists, contact TP-Link Tapo customer support for further assistance.

Tp-Link Tapo Security Camera Not Connecting to the App

If your Tapo Security Camera is not connecting to the ‘Tapo App’ here are some steps you can take to fix this problem: 

  1. Ensure you have the latest version of the Tapo app on your phone. You can check this by visiting the app store and looking for updates. If there is an update available, download and install it. This will ensure your app has the latest features and bug fixes that improve your camera’s connectivity.
  2. Ensure you have granted the necessary permissions to the Tapo app on your phone. The app needs access to your camera, microphone, location, storage, and notifications to work correctly. You can check this by going to your phone’s settings and looking for the app permissions. If any of the permissions are denied, enable them and try again.
  3. Make sure that your phone has a stable and strong internet connection. You can use either Wi-Fi or mobile data, but make sure that they are not interrupted or switched off. You can turn on and off the airplane mode, restarting your phone to improve the network condition if you use your phone’s hotspot. Restart your router if you’re using your home Wi-Fi.

Tp-Link Tapo Security Camera Not Connecting to Alexa

If your Tp-Link Tapo Security Camera not connecting to Alexa, here are some steps you can take to fix this problem:

  • Ensure your Alexa device is powered on and connected to the internet. You can test this by saying, “Alexa, what time is it?” or any other command. If Alexa responds, then your device is fine. If not, then you need to troubleshoot your device. You can restart your device, check the power cord and the Wi-Fi connection, or contact Amazon for assistance.
  • Ensure you have the latest version of the Alexa app on your phone. You can check this out by going to the app store and looking for updates. If there is an update available, download and install it. This will ensure your app has the latest features and bug fixes that improve your camera’s connectivity.
  • Check the Alexa Skills to ensure you have enabled and linked the Tapo Camera skill on your Alexa app. You can check this by going to the app’s settings and looking for the skills section. If you have not enabled the skill, you can search for and enable it. If you have enabled the skill, ensure you have linked it with your Tapo account.
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Tp-Link Tapo Security Camera Not Connecting to Google Home

If your Google Home device, app, service, or settings are not working correctly, your camera will not be able to connect. Here are some steps you can take to fix this problem: 

  1. Check Your Google Home Device to ensure that your Google Home device is powered on and connected to the internet. You can test this by saying, “Hey Google, what’s the weather?” or any other command. If Google responds, then your device is fine. If not, then you need to troubleshoot your device. You can restart your device, check the power cord and the Wi-Fi connection, or contact Google for assistance.
  2. Ensure you have the latest version of the Google Home app on your phone. You can check this by going to the app store and looking for updates. If an update is available, download and install it, then try reconnecting again.
  3. Ensure you have added and linked the Tapo Camera service on your Google Home app. You can check this by going to the app’s settings and looking for the services section. If you have not added the service, you can search for it and add it. 
  4. Make sure that you have configured the Google Home settings correctly. You can check this by going to the app’s settings and looking for the device settings. You need to select your camera from the list of devices and give it a name and a room.

Tp-Link Tapo Security Camera Not Connecting to Cloud Service

Try the following troubleshooting tips to fix the problem:

  1. If you’re having trouble connecting your camera to the internet, it could be due to your modem or router’s firewall settings. Try turning off or lowering the firewall settings to see if that helps. 
  2. Check if there are any advanced settings on your router, such as access control or parental control settings, that may be affecting the camera’s connection. Adjusting these settings may help. 
  3. Try changing your router’s DNS to a different IP address, such as 8.8.8.8 or 8.8.4.4. This helps improve connectivity. If you’re still having trouble, try rebooting the camera and see if that resolves the issue. Also, make sure that your Tapo app is up-to-date to ensure that you have the latest features and bug fixes.
  4. Make sure that you have configured the cloud service settings correctly. You can check this by going to the Tapo app and looking for the device settings. You need to enable the cloud service for your camera and choose the recording mode and quality. 

If the problem persists, contact the TP-Link Tapo support team for further assistance.

Tp-Link Tapo Security Camera Not Scanning QR Code

If you’re having trouble scanning a QR code on the Tapo security camera or manual using your phone, try these troubleshooting tips. 

  • First, ensure that the QR code displayed on your phone is clear and not blurry or distorted. Refresh the code on the app or try using another phone to display it. Also, make sure your phone has internet access.
  • Second, check the position of the QR code, making sure it’s facing the camera and aligned with the lens. Adjust the angle and distance of your phone and camera until they’re aligned. 
  • Third, check the distance of the QR code from the camera. The recommended distance is about 20 cm or 8 inches. 
  • Fourth, check the lighting condition. Ensure the QR code is well-lit and not affected by glare, shadow, or reflection. Change the lighting conditions or use a flashlight to illuminate it. 
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By following these tips, you should be able to scan the QR code successfully and set up your Tapo security camera without any issues.

How to Reset TP-Link Tapo Security Camera

To reset your Camera, press and hold the reset button on the Camera for about 5 seconds until the status light turns red. This will restore your Camera to its factory settings and erase all your data and settings. You will need to set up your Camera again with the Tapo app.

Conclusion

There you have it! How to troubleshoot and fix the Tp-Link Tapo Security Camera not connecting. I hope you found this article valuable and that you have been able to resolve any issues you’ve been having with your Tapo security camera.

If you’re still having issues or have questions, please feel free to contact the Tp-Link Tapo support team for further assistance. If your Camera is defective and burned out, you’ll have to replace it with a new one; if your product is still under warranty, you may get it changed for free.

Frequently Asked Questions

How Do I Reconnect My Tp-Link Tapo Security Camera to Wi-Fi?

To reconnect your camera to Wi-Fi, reset your camera and set it up again with the Tapo app. To reset your camera, press and hold the reset button on the bottom of the camera for about 5 seconds until the status light turns red. Then, follow the instructions on the app to set up your camera with your Wi-Fi network and password.

How Do I Connect Tp-Link Tapo Security Camera to My Phone?

To connect your camera to your phone, you need to download and install the Tapo app and pair your camera with it. To pair your camera, follow the instructions on the app to generate a QR code and scan it with your camera. Then, you can view and control your camera from your phone.

What Do the Different Status Light Colors Mean?

The status light on your camera indicates the connection status of your camera. Here are the meanings of the different colors:

  1. Solid red: Starting up 
  2. Blinking red and green: Ready for setup
  3. Blinking red slowly: Connecting to Wi-Fi 
  4. Solid amber: Connected to Wi-Fi 
  5. Solid green: Connected to TP-Link Cloud server 
  6. Blinking red quickly: Camera resetting 
  7. Blinking green quickly: Camera updating

Does TP-Link Tapo work without Wi-Fi?

Yes. However, the camera needs a Wi-Fi connection to be configured and working correctly. Without Wi-Fi, you will not be able to view or control your camera remotely or access the cloud service. However, you can still use the camera’s local storage by inserting a Micro SD card to record and view videos later.

How Do I Update TP-Link Tapo Security Camera Firmware?

To update your camera’s firmware, check for updates on the Tapo app. To check for updates, go to the app’s settings and look for the device settings. Then, select your camera and tap on the firmware version. If there is an update available, you can download and install it. This will improve your camera’s performance and security.