GoveeLife Smart Electric Kettle Troubleshooting Guide & FAQ - FixTechPoint.com: Smart Device Solution Arena

The GoveeLife Smart Electric Kettle is a good smart home appliance for heating water or preparing tea or coffee at different convenient temperatures. However, what should you do if it doesn’t work as expected? How can you fix it and enjoy your appliance the way it should work?

In this post, you will learn how to troubleshoot common problems with the GoveeLife Smart Electric Kettle and find answers to frequently asked questions. Whether you are new to this device or have been using it for a long time, you will find this guide helpful and easy to follow.

Without further ado, let’s get started!

Table of Contents

GoveeLife Smart Electric Kettle Not Connecting to Wi-Fi

If you’re experiencing difficulties connecting your GoveeLife Smart Electric Kettle to WiFi, here are some troubleshooting steps you can take:

Ensure that the kettle is turned on and within the range of your Wi-Fi network. The kettle’s range depends on your Wi-Fi network’s strength. With a strong signal, you should be able to connect the kettle from anywhere in your home.
Ensure that your Wi-Fi network is functioning properly and that you have entered the correct password. If your Wi-Fi password has been changed, the Electric Kettle will automatically disconnect from the network, and you’ll need to enter the new password. To check if your WiFi network is working correctly, try connecting another device to it and see if it functions.
Make sure you’re connecting to the 2.4GHz Wi-Fi network bandwidth. The GoveeLife Smart Electric Kettle does not support a connection to the 5GHz band. Therefore, if you’ve confirmed that you’re not on the 2.4GHz band, go to your WiFi settings and switch to the 2.4GHz band.
Disable Portal Authentication. If Portal Authentication is enabled, the electric kettle will be unable to connect to your WiFi network. You’ll need to turn off Portal Authentication and attempt to reconnect. Portal Authentication requires you to sign in to your WiFi network through a web page before accessing the internet.
Turn off any VPN if you are using one to mask your location. Additionally, to avoid interference from other devices in your home, ensure that your smart electric kettle and router are placed away from other home appliances like the fridge, microwave, etc.

If none of these steps resolve the issue, you can contact GoveeLife customer support for further assistance.

GoveeLife Smart Electric Kettle Not Connecting to Bluetooth

If your GoveeLife Smart Electric Kettle is not connecting to Bluetooth, try the following troubleshooting tips:

The first step to take when your Electric Kettle fails to connect to Bluetooth is to ensure that Bluetooth is turned on. If Bluetooth is not enabled, your Smart Kettle won’t be able to establish a Bluetooth connection.
Make sure that the distance between the electric kettle and your Bluetooth device is not more than 5 feet. Bluetooth has a limited range, so moving both devices closer to each other and attempting the connection again may help.
Check if the Kettle is currently connected to another smartphone. If it is, disconnect it from the device’s Bluetooth and try reconnecting.
Check if another device is connected to Bluetooth. If that’s the case, disconnect the device before attempting to connect your electric kettle to Bluetooth.

If none of these steps resolve the issue, please contact GoveeLife customer support for further assistance.

GoveeLife Smart Electric Kettle Not Connecting to Alexa

If your GoveeLife Smart Electric Kettle is not connecting to Alexa, try the following troubleshooting tips:

Ensure that your GoveeLife Smart Electric Kettle is connected to the internet. Also, check if your Alexa device is connected to the internet.
Make sure you have enabled the Govee Home skill in the Alexa app. If you haven’t done so already, open the Alexa app, tap on “More” at the bottom right corner, select “Skills & Games,” search for “Govee Home,” and follow the prompts to complete the setup.
During the setup process, keep the Amazon device (Echo Dot or Echo Show), the kettle, and your phone nearby.

If you’re still experiencing issues, please contact Govee Home customer support for further assistance.

GoveeLife Smart Electric Kettle Not Turning On

Here are some reasons why your GoveeLife Smart Electric Kettle may not be turning on, along with troubleshooting tips to resolve the issue:

One of the most common causes is improper lid closure. This kettle is equipped with an auto-shutoff function that turns off the appliance when there’s no water in the kettle or when the lid is not securely closed. Therefore, ensure that the lid is properly closed.

Another possible reason could be a wrong connection between the power cord and both the kettle and the socket (power source). Check that the power cord is inserted correctly into the kettle and the socket, and try turning on the kettle again.

Try plugging another appliance into the power source to confirm if the socket is faulty. If the appliance fails to turn on, there may be an issue with the socket. In such cases, it’s recommended to call a technician to check the socket.

GoveeLife Smart Electric Kettle Not Heating Water

If your GoveeLife Smart Electric Kettle is not heating water, try the following tips to troubleshoot:

The most common reason for an electric kettle failing to heat water is an improper plug connection. Check the cord and plug for any damage, as the kettle requires a power supply to heat water effectively.
Ensure that you have not exceeded the maximum water level of 1.7L indicated by the MAX line. If the water level is too high, the kettle may struggle to heat the water properly or efficiently.
Regular cleaning of the kettle is important to prevent the accumulation of deposits. When the kettle becomes clogged, it can slow down the boiling and heating of water and may lead to temperature inconsistencies.

If the temperature still does not rise even when the kettle has been working for a while, please contact customer Govee support for assistance.

GoveeLife Smart Electric Kettle Not Showing Temperature

If your GoveeLife Smart Electric Kettle is not displaying the temperature, you can try the following troubleshooting tips:

Ensure that the kettle is properly plugged into a power source and turned on. Check if the display screen is illuminated to confirm that the kettle is receiving power.
Make sure that the screen display is not dimmed or set to a low brightness level. If your model has adjustable brightness settings for the display, check the Govee Home app for instructions on adjusting the brightness.

If the issue persists, contact GoveeLife customer support for further assistance.

GoveeLife Smart Electric Kettle Not Working

Here are some troubleshooting tips to fix your GoveeLife Smart Electric Kettle not working:

Ensure that the kettle is properly plugged into a power outlet. If it’s not, connect it securely and check if this resolves the problem.
Turn on the kettle to confirm if the Kettles power cord or plug is working well. If the cord appears to be damaged or faulty, consider replacing it. Alternatively, try plugging the kettle into a different outlet to determine if the issue lies with the power source.

If none of the previous steps have resolved the problem, the kettle itself may be malfunctioning. In such cases, reach out to Govee customer support for further assistance.

GoveeLife Smart Electric Kettle Error Code

If the screen shows “—” it indicates that the kettle is running low on water and requires your attention. Allow the kettle to cool down before proceeding. You can turn it off, let it cool off, add water up to the Max Line, and then turn it back on.

If the screen displays Error E1 or E2, the Kettle has malfunctioned, this could be caused by water entering the electronics. To prevent this, avoid any liquid contact with the button controls, powered base, and the bottom of the kettle.

Turn off the kettle and thoroughly clean it. However, if the error code continues to appear, please contact the Govee support team for further assistance.

How to Factory Reset GoveeLife Smart Electric Kettle

To factory reset your GoveeLife Smart Electric Kettle:

Step 1: Turn off the kettle

Step 2: Press and hold the Power and Mode buttons at the same time for 5 seconds.

Step 3: Release the buttons and the kettle will be factory reset.

Frequently Asked Questions: GoveeLife Smart Electric Kettle

Can I Control the Goveelife Smart Electric Kettle With My Smartphone?

Yes. You can control the Govee Smart Electric Kettle with your smartphone using the Govee Home app. Download the app from your device app store, create an account, and set up your Smart Electric Kettle to start controlling it with the app.

Does the Goveelife Smart Electric Kettle Have an Automatic Shut-off Feature?

Yes. The kettle comes with an automatic shut-off feature. This will automatically turn off the Kettle when the water reaches boiling point or if the kettle is empty.

Is the Goveelife Smart Electric Kettle Compatible With Voice Assistants Like Alexa or Google Assistant?

The Goveelife Smart Electric Kettle works with voice assistants like Alexa and Google Assistant. You can use voice commands to control the Kettle by adjusting temperatures or setting schedules.

Can I Adjust the Temperature Settings on the Goveelife Smart Electric Kettle?

Yes, you can adjust the temperature settings on the Goveelife Smart Electric Kettle. It has 4 presets that you can set (M1-M4) or you can set a custom temperature between 100°Cand 212°F.

What Is the Capacity of the Goveelife Smart Electric Kettle?

Govee Smart Electric Kettle has a capacity of 1.7 liters which is approximately 7 cups of water.

Can I Schedule the Goveelife Smart Electric Kettle to Start Boiling Water at a Specific Time?

Yes. With the Govee Home app, you can schedule the Goveelife Smart Electric Kettle to start boiling water at a specific time.

Does the Goveelife Smart Electric Kettle Have a Safety Lock Lid?

Yes, it does. You can manually open the lid or press the button at the top of the handle to automatically open the lid. This prevents the lid from opening accidentally unless you open it yourself.

Does the Goveelife Smart Electric Kettle Come With a Warranty?

Yes, the Goveelife Smart Electric Kettle comes with a 1-year limited warranty from the day of your purchase.

Can I Monitor the Water Level in the Goveelife Smart Electric Kettle?

Yes. You will see a gauge close to the handle where you can see the level of the water.

Is the Goveelife Smart Electric Kettle Energy-Efficient?

Yes, the Goveelife Smart Electric Kettle is energy-efficient. It has a power rating of 1500W. This means it can heat 1.7 liters of water in 5 minutes and can keep the water hot for 2 hours.

Conclusion

The GoveeLife Smart Electric Kettle is a convenient and versatile device for preparing hot tea or coffee. However, if you encounter any issues with the kettle, this troubleshooting guide provides helpful troubleshooting tips to resolve common problems.

Whether you are facing connectivity issues, problems with heating water, or difficulties with features like Bluetooth or Alexa integration, this troubleshooting guide when followed patiently will help you fix the problem.

However, if you’re still facing issues, don’t hesitate to reach out to the Govee support team as they will be able to assist you or replace the kettle.