BroadLink Smart Home Hub Not Connecting: Full Troubleshooting Guide

You may be frustrated and confused when your BroadLink Smart Home Hub is not connecting to your devices. If these sound like what you’re facing now, don’t worry. You can fix these problems quickly with this troubleshooting guide.

BroadLink Smart Home Hub Not Connecting

 In this blog post, I’ll guide you through the simple steps to troubleshoot the most common connection issues with BroadLink Smart Home Hub. You’ll be able to use your smart home hub and enjoy its features quickly. So, if you’re ready to take back control, let’s dive in!

BroadLink Smart Home Hub Not Connecting To Wi-Fi

If you’re having issues connecting your Broadlink Smart Home Hub to Wi-Fi, try the following tips to fix the problem:

  • Try rebooting your BroadLink device and your Wi-Fi router. Sometimes this can help resolve any connection issues.
  • Try setting up your BroadLink device in AP mode and connecting it to your phone’s Wi-Fi hotspot when the app asks. You can use your phone’s hotspot as your router. Then enter your Wi-Fi SSID and password in the app and wait for the setup to finish.
  • Use another router that supports 2.4 GHz Wi-Fi and set its network name and password to be the same as your mesh network. Then turn off Wi-Fi on your mesh system and connect your BroadLink device to the new router to see if this fixes the problem.
  • Ensure you’re using the correct Broadlink app from your Play Store. Go to Playstore or App Store, type “Broadlink,” then hit download on the first option. Now, set up your remote control to see if it works.
  • Turn off any VPN services and disable any firewalls within your router’s settings, as they may be causing interference and not allowing your device to connect to Wi-Fi.

If none of these tips helps, contact the Broadlink support team for further assistance.

BroadLink Smart Home Hub Not Connecting To Alexa

Here are some troubleshooting tips you can try if your Broadlink Smart Hub isn’t connecting to Alexa:

  • Ensure your BroadLink Smart Home Hub is connected to the same Wi-Fi network as your Alexa device.
  • Check that your BroadLink Smart Home Hub is current with the latest firmware. You can update the firmware in the BroadLink app.
  • Restart your BroadLink Smart Home Hub and your Alexa device. Also, ensure that you have correctly connected your device to the Broadlink app and enabled the Broadlink skill in the Alexa app.
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If you’re still having trouble connecting your BroadLink Smart Home Hub to Alexa, contact BroadLink customer support for help.

BroadLink Smart Home Hub Not Connecting To Google Assistant

If you’re having trouble connecting your Broadlink Smart Home Hub to Google Assistant, try the tips below to fix the problem:

  • Restart your BroadLink Smart Home Hub and your Google Home device. A simple restart may help resolve the problem. If it doesn’t, continue the following troubleshooting tips.
  • Ensure that both devices have access to a stable internet connection. Without the internet, your device won’t be able to connect to Google Assistant. Double-check to ensure both devices are connected to the same Wi-Fi if you have multiple routers.
  • Make sure you’ve successfully connected the Smart Hub to the Broadlink app. Also, ensure that the device is updated with the latest firmware.

If you still have trouble with your BroadLink Smart Home Hub, contact BroadLink customer support for help.

BroadLink Smart Home Hub Not Connecting To IFTTT

Here are some troubleshooting steps you can try if your BroadLink Smart Home Hub is not connecting to IFTTT:

  1. Restart your BroadLink Smart Home Hub and your computer or mobile device.
  2. Log out and then log back into your IFTTT account. Try to disconnect and then reconnect your BroadLink Smart Home Hub in IFTTT if the device is already in the app.
  3. Ensure your BroadLink Smart Home Hub is connected to the same Wi-Fi network as your mobile device.
  4. Check that your BroadLink Smart Home Hub has the latest firmware. You can update the firmware in the BroadLink app or your device app store.

If you still have trouble connecting your BroadLink Smart Home Hub to IFTTT, contact BroadLink customer support for help.

BroadLink Smart Home Hub Not Showing Up In App

Try the following tips if your BroadLink Smart Home Bub is showing up in the app:

  • Ensure your BroadLink Smart Home Hub is connected to the same Wi-Fi network as your phone or tablet. Confirm that you have a working internet connection.
  • Restart your BroadLink Smart Home Hub and your phone or tablet.
  • Clear the cache and data for the BroadLink app. You can do this by navigating settings, finding the BroadLink app, and clearing the cache. However, be mindful of tapping clear app data, as you’d have to reconnect the device to the app again.
  • If you’ve tried everything and the device is still not showing, Uninstall and reinstall the BroadLink app and then reconnect the Smart Hub to the app, and this should fix the issue.

BroadLink Smart Home Hub Not Working

If your BroadLink Smart Home Hub is not working, here’s how to fix it:

  1. Ensure your BroadLink Smart Home Hub is connected to the internet.
  2. Check that your BroadLink Smart Home Hub has the latest firmware. You can update the firmware in the BroadLink app or your device app store.
  3. Restart your BroadLink Smart Home Hub. Turn it off, wait for about a minute, and turn it back on to see if this fixes the problem.
  4. Reset your BroadLink Smart Home Hub to factory defaults as a last resort.

BroadLink Smart Home Hub Not Responding

If your Hub isn’t responding, try the following tips to troubleshoot:

  • Make sure that your BroadLink Smart Home Hub is connected to the internet.
  • Check that your BroadLink Smart Home Hub is up to date with the current firmware. You can update the firmware in the BroadLink app.
  • Restart your BroadLink Smart Home Hub. Then, check the BroadLink app and confirm the Hub is not offline in the app.
  • Delete the Hub from the Broadlink app and try to set it up again. This should fix the problem. However, if the problem persists, contact BroadLink support for further assistance.
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BroadLink Smart Home Hub Not Finding Devices

If the Broadlink Smart Home app is not finding your devices, try the following tips to fix the problem:

  • Make sure that the devices are compatible with the BroadLink Smart Home Hub. If they are incompatible, the Hub will have difficulty connecting or finding it during setup.
  • Ensure your devices are turned on and connected to the same Wi-Fi network as your BroadLink Smart Home Hub.
  • Restart your BroadLink Smart Home Hub.
  • Reset your BroadLink Smart Home Hub to factory defaults.

BroadLink Smart Home Hub Not Updating Firmware

Try any of the following tips if your device is refusing to get updated:

  1. Ensure your BroadLink Smart Home Hub is connected to the internet. Also, try to maintain a stable network connection during the update.
  2. Ensure your BroadLink Smart Home Hub is not in use.
  3. Wait for the firmware update to complete. If the firmware update does not complete, try restarting your BroadLink Smart Home Hub.

BroadLink Smart Home Hub Not Turning On Devices

If your BroadLink Smart Home Hub is not turning on devices, you can check if the devices are compatible with the hub and if they are correctly connected to it. You can also try resetting and reconnecting the device to your WiFi network.

 

BroadLink Smart Home Hub Not Syncing With Alexa

Here are some troubleshooting tips for problems with your BroadLink Smart Home Hub syncing with Alexa:

  • Ensure your BroadLink Smart Home Hub is connected to the same Wi-Fi network as your Alexa device.
  • Check that your Alexa device is connected to the internet. Make sure your Wi-Fi network is strong and stable.
  • Restart your BroadLink Smart Home Hub and your Alexa device. Try connecting your BroadLink Smart Home Hub to a different Wi-Fi network.

If you’re still having trouble syncing your BroadLink Smart Home Hub with Alexa, contact BroadLink support for help.

BroadLink Smart Home Hub Not Working With Google Home

Here are some troubleshooting tips you can try if your BroadLink Smart Home Hub Is not working with Google Home:

  • Restart your BroadLink Smart Home Hub and your Google Home device. Also, make sure you have a stable internet connection.
  • Check that your Wi-Fi network is strong and stable, or try connecting your BroadLink Smart Home Hub to a different Wi-Fi network.
  • Check for firmware updates in the Broadlink app or your device app store. If you find an update, download and install it to see if this would help fix the problem.

BroadLink Smart Home Hub Not Dimming Lights

If your BroadLink Smart Home Hub is not dimming lights, try the following troubleshooting tips:

  • Make sure that your lights are compatible with the BroadLink Smart Home Hub.
  • Ensure your lights are turned on and connected to the same Wi-Fi network as your BroadLink Smart Home Hub.
  • Restart your BroadLink Smart Home Hub and your lights.
  • Check the dimming settings in the BroadLink app. Also, check the light for physical damage and confirm that you can control the light with the
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If the problem persists, contact the BroadLink support team for further assistance.

BroadLink Smart Home Hub Not Turning Off Devices

Try these tips if your Hub is not turning Off devices:

  • Ensure that your devices are compatible with the BroadLink Smart Home Hub.
  • Ensure your devices are turned on and connected to the same Wi-Fi network as your BroadLink Smart Home Hub.
  • Check to confirm that the devices are online in the App. Remove the device from the Broadlink Home app, then add it again to see if this helps.

Contact Broadlink support if the problem persists.

How to Factory Reset BroadLink Smart Home Hub

To factory reset your Hub, do the following:

  1. Locate the reset button. The reset button is a small, recessed button on the back of the Hub. It is usually labeled with a small, circular icon with a line through it.
  2. Press and hold the reset button using a paperclip or other small, pointed object. Hold the button for 10 seconds until the Hub’s indicator light flashes.
  3. Release the reset button once the Hub starts to flash, and it will reset to its factory default settings.

BroadLink Smart Home Hub Not Resetting

If the Hub doesn’t reset, try the following:

  • Ensure that you are pressing and holding the reset button for long enough. The reset button needs to be held down for about 10 seconds or until the power light starts to flash.
  • Check to confirm that the hub is plugged in and turned on. The hub will not reset if it is not powered on.
  • Make sure the reset button isn’t stuck. If it’s stuck, you may need to have a professional have a look and try to fix the button.

BroadLink Smart Home Hub Not Connecting To SmartThings

The Broadlink Smart Home Hub is not compatible with SnartThings. So, the setup won’t be successful if you’re trying to connect the Hub to SmartThings. However, you can connect the device to Alexa, Google Home, or IFTTT to control it with voice commands or from their respective apps.

BroadLink Smart Home Hub Not Responding To Commands

If your BroadLink Smart Home Hub is Not Responding To Commands, try the following troubleshooting tips:

  • Ensure the hub is not too far from your Wi-Fi router. The hub should be within 30 feet of your router for optimal performance.
  • Make sure that any objects do not block the hub. The hub should have a clear line of sight to your Wi-Fi router.
  • Try restarting the hub. This may clear any errors that are preventing it from responding to commands.
  • Ensure that the hub is connected to the internet. You can check this by opening the BroadLink app and going to the Device tab. If the hub is connected, you will see it there active.

If you have tried all these and the hub is still not responding to commands, contact BroadLink support for assistance.

BroadLink Smart Home Hub Not Connecting To HomeKit

Unfortunately, the Broadlink Smart Home Hub (Universal remote) is incompatible with Apple HomeKit. However, other Broadlink devices are compatible with HomeKit, such as the RM4 Mini and the SP2 IR blaster.

Alternatively, you can try controlling the remote using IFTTT, Alexa, or Google Home.

BroadLink Smart Home Hub Not Connecting To SmartLife

If you’re having trouble connecting to SmartLife, try the tips below to troubleshoot:

  • Make sure that Smart Home Hub is turned on and that the Wi-Fi network you are trying to connect to is strong.
  • Check the Wi-Fi password you are entering to ensure it is correct.
  • Reset the Hub to its factory settings.

Contact BroadLink customer support for help if the problem persists.

Conclusion

I hope this blog post has helped you solve the most common issues that cause your BroadLink Smart Home Hub to not connect to your devices. Following the tips in this article, you should be able to fix your device and get it up and running quickly.

If you have any questions or need further assistance, don’t hesitate to contact the BroadLink customer support team. They will be happy to help you with any problem you may have. Thanks for reading!